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Santuario Playa

3.5 star property
Pet-friendly hotel with outdoor pool, connected to a shopping centre, near Mamitas Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Santuario Playa

Presidential Suite
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Lobby sitting area
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Airport transfer
  • Free breakfast
  • Pet-friendly
  • 24/7 front desk
  • Spa
  • Pool
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Beach towels
  • Spa services
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Snack bar/deli
Feel at home
  • Children stay free
  • Playground on-site
  • Living room
  • Television
  • Garden
  • Terrace
The price is €33
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Male Dormitory Room Hostel

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Hairdryer
Digital channels
Wardrobe
In-room massage
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds

Master Suite 2 Double Beds

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Separate bedroom
Private bathroom
Hairdryer
Digital channels
  • 42.25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Female Dormitory Room Hostel

Highlights

Separate dining area
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Hairdryer
Digital channels
Wardrobe
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Presidential Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Presidential Suite

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
2 bedrooms
Private bathroom
Hairdryer
2 bathrooms
  • 71 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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7.6 out of 10, Good, (259)
The price is €29
includes taxes & fees
26 Nov - 27 Nov
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About the area

Map
Av. 1 Norte entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 18 min walk - 1.5 km
  • Playacar Golf Club - 6 min drive - 3.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

When you stay at Santuario Playa, you'll be in a fantastic location, only a five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. Other features include a snack bar/deli, a terrace and a garden. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 28 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 2 total, up to 20 kg per pet)*
  • Specific rooms only*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–9:00 AM
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Spa services

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Separate living room

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 178 per vehicle (return. Maximum occupancy 7)
  • Early check-in can be arranged for an extra charge of USD 16 (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 16 (subject to availability)

Pets

  • Pets are allowed for an extra charge of USD 11 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Santuario Playa Hotel
Mala Vecindad Playa Hotel
Hotel Myko Playa Del Carmen
Mala Vecindad Playa Beer Hotel
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Does Santuario Playa offer free cancellation for a full refund?
Yes, Santuario Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Santuario Playa?
Yes, there's an outdoor pool.
Are pets allowed at Santuario Playa?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 20 kg per pet. There's a charge of USD 11 per pet, per night. Food and water bowls are available.
Is parking offered on site at Santuario Playa?
Sorry, there's no on-site parking at Santuario Playa.
Is an airport shuttle service offered by Santuario Playa?
Yes, an airport shuttle is available. The charge is USD 178 per vehicle return.
What are the check-in and check-out times at Santuario Playa?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of USD 16 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 16 (subject to availability).
Is there an on-site casino at Santuario Playa?
No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.
What is there to do at Santuario Playa and nearby?
Santuario Playa has an outdoor pool and spa services, as well as a picnic area and a garden.
What's the area around Santuario Playa like?
Santuario Playa is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Mamitas Beach.

Santuario Playa Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Good service
Paola, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Thomas, 4-night trip
Verified Orbitz guest review

8/10 Very good

Rafael, 2-night trip
Verified Expedia guest review

2/10 Poor

They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.
Scyi, 28-night trip
Verified Expedia guest review

8/10 Very good

It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Edwin Alexis, 2-night business trip
Verified Expedia guest review

4/10 Fair

Water was too cold
Monica, 6-night trip
Verified Expedia guest review

2/10 Poor

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Anne, 9-night trip
Verified Expedia guest review

8/10 Very good

Good for a short stay in Playa
We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.
1-night family trip
Verified Hotels.com guest review

6/10 Good

The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
Sheila, 6-night family trip
Verified Expedia guest review

4/10 Fair

The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!
German, 7-night trip with friends
Verified Expedia guest review

6/10 Good

Ran down property. Not recommendable. Good location but overall a bad stay.
Ivan Blumenfeld, 6-night family trip
Verified Expedia guest review

8/10 Very good

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Reyna, 1-night trip
Verified Expedia guest review

8/10 Very good

Easy to walk to the beach just around 200 meters.
Simon, 1-night business trip
Verified Expedia guest review

8/10 Very good

maria, 4-night trip
Verified Expedia guest review

2/10 Poor

S
RAUL, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Very friendly staff!
Clark lemuel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Kayleigh, 2-night trip
Verified Expedia guest review

8/10 Very good

ZAHIN, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Juan, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Lawrence, 1-night trip
Verified Expedia guest review

4/10 Fair

In serious need of an update
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable at home chill vybes
Jaseon, 1-night trip with friends
Verified Expedia guest review

6/10 Good

Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great
William, 1-night business trip
Verified Expedia guest review

6/10 Good

Ok so my family had 3 reservations and we arrived early, they were able to hand us 2 rooms about an hour before 3pm which was check-in time. The third room was not ready till 4:45pm, but it’s fine we had our stuff in one of the other rooms in the meantime. So one of my families deluxe room did not have a trash can and we asked about it they said they were out of them. I had the presidential suite and it was cute and all, but there were some issues. First you should know they don’t have elevators which seems fine until you have to haul big luggage’s up 4 flight of stairs. The water pressure was ok, one of the bathrooms in the suite did not give any hot water, luckily the other shower did. Our king size bed was hard as a rock, But the other room had 2 queens that were better. Wifi is included but really bad in some areas. Also no iron in the room and when I asked the front desk they said they had just lended it out to another room and when they received it they would let me borrow it. We had the rooms reserved for 7 days and never got the iron. Also you should know they don’t allow drinking or eating of any sort , outside of your hotel room. Which means you can’t bring any thing to the pool or outdoor patio etc. It is a cute place but nothing more than that, very very basic, unfortunately would not stay here again. Also breakfast that was included was not good- a soggy waffle and “fruit”, they brought me a plate with 1/2 of a banana in slices lol. I honestly expected more!
Griselda, 7-night family trip
Verified Expedia guest review

6/10 Good

I would not recommend this hotel. The night I arrived, the room was dirty, the included breakfast is a joke. The orange juice is like a kool aid or tang drink and you only get coffee if you wake up early or you’re stuck with none or a clear brown drink they called coffee. We ended up not even staying for the included breakfast.Also, don’t be fooled by the kitchen amenities mentioned in the description. Yes the room has a kitchen but does not have even a spoon or even a napkin. No utensil whatsoever, no pan, no fork, nothing! Staff were very friendly that’s about the only good thing I can say about the hotel. Overall, do not recommend.
6-night family trip
Verified Expedia guest review