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Santuario Playa

3.5 star property
Pet-friendly hotel with outdoor pool, connected to a shopping centre, near Mamitas Beach

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Photo gallery for Santuario Playa

Presidential Suite
Exterior
Master Suite 2 Double Beds
Bar (on property)
Reception
Located close to Playa del Carmen Main Beach, Santuario Playa offers a tranquil retreat with free continental breakfast and a soothing spa. Unwind by the outdoor pool or take in the scenic views from the garden. With helpful staff, in-room WiFi, and a snack bar/deli nearby, your stay is sure to be relaxing.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Spa
  • Pool
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Beach towels
  • Spa services
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Snack bar/deli

Feel at home (6)

  • Children stay free
  • Playground on-site
  • Living room
  • Garden
  • Terrace
  • Daily housekeeping
The current price is €35
includes taxes & fees
7 Jun - 8 Jun

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, travel cot

Single Bed in Male Dormitory Room Hostel

Highlights

Air conditioning
LCD TV
Premium bedding
Ceiling fan
Shared/communal kitchen
Digital channels
Daily housekeeping
In-room massage
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds

Master Suite 2 Double Beds

Highlights

Air conditioning
LCD TV
Premium bedding
Ceiling fan
Separate bedroom
Private bathroom
Shared/communal kitchen
Digital channels
  • 42.25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, travel cot

Single Bed in Female Dormitory Room Hostel

Highlights

Separate dining area
Air conditioning
LCD TV
Premium bedding
Ceiling fan
Shared/communal kitchen
Digital channels
Daily housekeeping
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Single Bunk Beds

View all photos for Presidential Suite

Premium bedding, in-room safe, iron/ironing board, travel cot

Presidential Suite

Highlights

Air conditioning
LCD TV
Premium bedding
Ceiling fan
2 bedrooms
2 bathrooms
Private bathroom
Shared/communal kitchen
  • 71 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.8 km
  • Playacar Golf Club - 5 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Tulum Intl. Airport (TQO) - 97 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

When you stay at Santuario Playa, you'll be in a fantastic location, only a five-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. Other features include a snack bar/deli, a terrace and a garden. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 28 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 20 kg per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–9:00 AM
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Spa services

Room amenities

Be entertained

  • 32-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Turndown service
  • Premium bedding
  • Travel cot

What to enjoy

  • In-room massage
  • Separate living room

Freshen up

  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • Shared kitchen access

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 178 per vehicle (return. Maximum occupancy 7)
  • Early check-in can be arranged for an extra charge of USD 16 (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 16 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 11 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Santuario Playa Hotel
Mala Vecindad Playa Hotel
Hotel Myko Playa Del Carmen
Mala Vecindad Playa Beer Hotel
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Does Santuario Playa offer free cancellation for a full refund?

Yes, Santuario Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Santuario Playa?

Yes, there's an outdoor pool.

Are pets allowed at Santuario Playa?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 20 kg per pet. There's a charge of USD 11 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Santuario Playa?

Sorry, there's no on-site parking at Santuario Playa.

Is an airport shuttle service offered by Santuario Playa?

Yes, an airport shuttle is available. The charge is USD 178 per vehicle return.

What are the check-in and check-out times at Santuario Playa?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of USD 16 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 16 (subject to availability).

Is there an on-site casino at Santuario Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (12-min walk) is nearby.

What is there to do at Santuario Playa and nearby?

Santuario Playa has an outdoor pool and spa services, as well as a picnic area and a garden.

What's the area around Santuario Playa like?

Santuario Playa is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Mamitas Beach.

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Santuario Playa Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Live music
Location
Shower
Toilet

What guests liked

  • Breakfast was consistently delicious and a highlight of the stay. (8 reviews)
  • The property is conveniently located near the beach, within a 200-meter walk. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.
Oleksii, 5-night trip

8/10 Very good

Great stay for a couple of nights

The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints!
Chelsea, 4-night trip

8/10 Very good

The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Jennifer, 1-night trip

4/10 Fair

Great location and excellent customer service

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.
Juana, 2-night trip

6/10 Good

Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Olivia, 2-night trip

8/10 Very good

Very friendly staff!
Clark lemuel, 2-night trip

4/10 Fair

There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!
Sankalpa, 6-night trip

10/10 Exceptional

Good service
Paola, 8-night trip

6/10 Good

Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay.
John, 7-night trip

6/10 Good

Good for the price never again
Francisco, 2-night trip

8/10 Very good

It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Edwin Alexis, 2-night trip

2/10 Poor

The state of the place shocking and the service. The noise form the stress is so loud. When I checked in I was given a bed sheet, so I had to make my own bed and the sheets were so thin. The utensils in the space hardly exist and the one that are there are flirty and dirty. It was use and no one washed them. I asked the staff about directions to travel, his answer was I don’t know and asked me to seek the tour operator which scared me. I believe the hostels and the tour operator are connected There is no hot water. The air condition was never switch on so the room was too hot and the place is dirty.
Dave, 2-night trip

10/10 Exceptional

Comfortable at home chill vybes
Jaseon, 1-night trip

8/10 Very good

There are something in the property that should remodelate, like the doors but in general everthing is great
Antonio Isai, 1-night trip

4/10 Fair

Water was too cold
Monica, 6-night trip

6/10 Good

Ran down property. Not recommendable. Good location but overall a bad stay.
Ivan Blumenfeld, 6-night trip

2/10 Poor

S
RAUL, 1-night trip

10/10 Exceptional

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Kayleigh, 2-night trip

10/10 Exceptional

Ok
Manuel Luciano Saure, 1-night trip

2/10 Poor

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Anne, 9-night trip

4/10 Fair

There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there.
Hiroshi, 1-night trip

2/10 Poor

Bruised up lady and toddler

Fell down the stairs since they decided to use plastic slick paint on the handrails which are also covered on tree gunk, the stairs are steep with a few remnants of anti slip strips, those are nearly eroded from I suspect are multiple falls. The staff heard the commotion and witness the bruises on myself and my toddler, their answer was to evade the topic and just indicate that they couldn't take care of it because of bad weather, some rain. On the last morning there was a block energy blackout and of course this dingy place had no back up power, which led to us precariously trying to not fall again while climbing the death stairs now without any light to help find the last remnants of anti slip strips No TV service, bad WiFi, bad toilets. This place is lucky I'm not litigious which might be what has led to such an abismal service.
Thomas, 3-night trip

4/10 Fair

In serious need of an update
7-night trip

8/10 Very good

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Reyna, 1-night trip

6/10 Good

Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great
William, 1-night trip