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Riu Lupita All Inclusive

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3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
Minibar, in-room safe, blackout curtains, free cots/infant beds

Overview of Riu Lupita All Inclusive

Riu Lupita All Inclusive

3.5 star property
All-inclusive property with 4 restaurants, near Quinta Avenida

7.8/10 Good

533 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Free beach shuttle
  • Fitness centre
  • Beach sunloungers
  • Beach towels
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom

Room options

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 28 min walk
  • Playa del Carmen Main Beach - 30 min walk
  • Playa del Carmen Maritime Terminal - 16 min drive
  • Playacar Golf Club - 16 min drive
  • Mamitas Beach - 22 min drive
  • Xplor Theme Park - 18 min drive
  • Xcaret Eco Theme Park - 21 min drive
  • Ferry to Cozumel - 25 min drive
  • Tres Rios Ecopark - 32 min drive
  • Maroma Beach - 38 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km
  • Free beach shuttle

Restaurants

  • Doña Aurelia - 11 min walk
  • Ristorante Latinos - 12 min walk
  • Perché no - 13 min walk
  • El Gran Taco - 17 min walk
  • Fruta Madre - 4 min drive

About this property

Riu Lupita All Inclusive

Riu Lupita All Inclusive puts you 1.5 mi (2.3 km) from Quinta Avenida and features a nightclub and a free kids' club. You can visit the spa to be pampered with beachside massages, facials or manicures and pedicures, and Adelita, one of 4 restaurants, serves breakfast, lunch and dinner. Other highlights at this all-inclusive property include 3 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say good things about the helpful staff and shopping.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 300 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11 PM
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking

Off-site

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • Free beach shuttle
  • Tennis
  • Fitness classes
  • Basketball
  • Volleyball
  • Kayaking
  • Snorkelling
  • Windsurfing
  • Shopping
  • Beach nearby
  • Golfing nearby
  • Sailing nearby
  • Waterskiing nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 23 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Nightclub

Accessibility

  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Windsurfing

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is open daily.

Dining

Adelita – Overlooking the pool, this restaurant serves breakfast, lunch and dinner.
Maria Bonita – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Cozumel – This steakhouse only serves dinner. Reservations are required. Open daily.
Dante – This theme restaurant specialises in Italian cuisine. Open daily.
Tequila – On-site bar. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Lupita All Inclusive Playa del Carmen
Riu Lupita All Inclusive
Riu Lupita Playa del Carmen
Riu Lupita
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita Inclusive Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita All Inclusive All-inclusive property Playa del Carmen

Frequently asked questions

Does Riu Lupita All Inclusive offer free cancellation for a full refund?
Yes, Riu Lupita All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Lupita All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Lupita All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Riu Lupita All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Riu Lupita All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Lupita All Inclusive?
You can check in from 3:00 PM - 11 PM. Check-out time is 11:00 AM. Express check-out is available.
What is there to do at Riu Lupita All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Riu Lupita All Inclusive also has a nightclub and a fitness centre, as well as spa services and a garden.
Are there restaurants at or near Riu Lupita All Inclusive?
Yes, there are 4 on-site restaurants, featuring Mexican cuisine and pool views. Nearby restaurants include Doña Aurelia (11-min walk), Ristorante Latinos (12-min walk) and Perché no (13-min walk).
Does Riu Lupita All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Riu Lupita All Inclusive like?
Riu Lupita All Inclusive is in Playacar, a short 8-minute walk from Playacar Golf Club. The local area is walkable and popular for its beaches.

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.6/10

Staff & service

7.5/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very good

Staff and location were all very good. Only complaint the bed was the hardest bed i have ever slept on. I prefer firm mattress however this was over the top
james, 3-night family trip
Verified Expedia guest review

6/10 Good

Been to other Riu and this one disappointed me. No beach area unless you take their shuttle to the beach. It’s a 15 minute ride. Food was the same at the buffet everyday. No big pools. Facility over all super small compared to other Riu.
Sonya Margarita, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Liri, 7-night trip
Verified Expedia guest review

8/10 Very good

Staff was very freindly and nice. Food was pretty good. They change they change the menu in the buffet everyday. There are 2 pools onsite and 1 by the beach. They beach is offsite but they shuttle you there every 30 mins. You can also take the shuttle to 5th Ave to shop. Its just a 10 min walk. They exchange money and there is also an ATM in the lobby. Not bad for a budget all inclusive.
Lynda, 4-night trip
Verified Expedia guest review

2/10 Poor

danial, 4-night trip
Verified Expedia guest review

8/10 Very good

The property was secluded inside a golf course so not much outside noise to bother you, not a lot of outside tourist activity. The resort was nice, the staff for the most part were friendly. The beds were firm and the pillows were very soft both not to my liking, so didn't really get a quality night of sleep during our stay. Worst part was something beyond the resorts control, and that was the other people there - while waiting on beach transportation, others just cut in line, didn't care if you had been waiting patiently or not the basically Bumm rushed the bus every time, cutting in front of children, elderly, handicap - they just didn't care.
Jason, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place
Brian, 3-night family trip
Verified Expedia guest review

8/10 Very good

Patricia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

sadie, 5-night trip
Verified Travelocity guest review

6/10 Good

Carlos Eduardo Daza, 7-night trip
Verified Expedia guest review