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Riu Cancun All Inclusive

Photo gallery for Riu Cancun All Inclusive

Front of property
On the beach, white sand, sun-loungers, beach towels
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers

Overview of Riu Cancun All Inclusive

Riu Cancun All Inclusive

3.5 star property
Cancun beachfront property with 6 restaurants, spa

8.0/10 Very good

2,874 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Blvd. Kukulcan Km 8.5, Manzana 50, Lote 5, Zona Hotelera, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Plaza Las Americas - 1 min drive
  • Puerto Cancun Marina Town Center - 5 min drive
  • Ultramar Ferry Puerto Juárez - 8 min drive
  • Turtle Beach - 8 min drive
  • Langosta Beach - 10 min drive
  • Tortuga Beach - 12 min drive
  • Cancun Mall - 17 min drive
  • Forum Beach - 16 min drive
  • Cancun Convention Center - 18 min drive
  • La Isla Shopping Mall - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Peter's Restaurant - 2 min walk
  • Los De Chiwas - 3 min walk
  • Locanda Paolo - 4 min walk
  • El Polilla - 4 min walk
  • El Poblano - 5 min walk

About this property

Riu Cancun All Inclusive

At Riu Cancun All Inclusive, you can spend time at the beach enjoying beach massages, volleyball and sunloungers, plus you'll have access to on-site snorkelling, surfing/body boarding and windsurfing. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials and manicures and pedicures. Miramar, one of 6 restaurants, serves breakfast, lunch and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a nightclub and a poolside bar. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 569 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • BBQs
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • On the beach
  • Beach volleyball
  • Snorkelling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2003
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 4 outdoor pools
  • Full-service spa
  • Nightclub
  • Hot tub
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchairs available on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Miramar – This buffet restaurant serves breakfast, lunch and dinner.
La Toscana – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Kulinarium – This restaurant only serves dinner. Open daily.
Turquesa – This poolside buffet restaurant serves breakfast, lunch and dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Cancun All Inclusive
Riu All Inclusive
Riu Cancun
Riu
Riu Cancun Mexico
Rui Cancun
Riu Cancun Hotel Cancun
Cancun Riu Hotel
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property
Riu Cancun Inclusive Inclusive
Riu Cancun All Inclusive Cancun
Riu Cancun All Inclusive All-inclusive property
Riu Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

Does Riu Cancun All Inclusive offer free cancellation for a full refund?
Yes, Riu Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Cancun All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Cancun All Inclusive?
Yes, there are 4 outdoor pools.
Are pets allowed at Riu Cancun All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Riu Cancun All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Cancun All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is 11:00 AM. Express check-in and check-out are available.
Is there an on-site casino at Riu Cancun All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (4-min walk) and Royal Yak Casino and Sports Book (19-min walk) are both nearby.
What is there to do at Riu Cancun All Inclusive and nearby?
Have fun with on-site activities such as windsurfing, snorkelling and surfing. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Riu Cancun All Inclusive also has 5 bars, a nightclub and a health club, as well as spa services and a garden.
Are there restaurants at or near Riu Cancun All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine and poolside dining. Nearby restaurants include Los De Chiwas (3-min walk), Locanda Paolo (4-min walk) and El Polilla (4-min walk).
Does Riu Cancun All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Riu Cancun All Inclusive like?
Riu Cancun All Inclusive is a short 9-minute walk from Benito Juarez Municipal Building and 10 minutes' walk from Las Palapas Park. Travellers say that this property is in a good location.

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.9/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Good

Max, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible experience overall!
I’m very disappointed with this hotel!! The food was terrible, the service was terrible, the rooms stink… overall we just had a horrible experience! Make sure you take lots of money because all the people do in Cancun and in the hotel is complain how they don’t make enough money and they want a tip for everything!!!! The scale had to pay to use it!! The pool tables in the bar is $2 usd or 80 pesos to play… it’s just ridiculous if you ask me! This was my third and last time ever going to Cancun the experience was just worst and worst!
Gloria, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Totally amazing!!!
3-night trip
Verified Hotels.com guest review

8/10 Very good

Everyone was wonderful and the vibe was great, but the food was not great at the resort. Unfortunately, it was very bland and disappointing especially since Mexico is known for its wonderful flavors and spices. It would be great if they were more authentic to the region instead. Just my opinion.
Maria Gricelda, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Tatiana, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We loved the beach access and the clos proximity to nightlife!
Emily Anne, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

Hi
Daniel, 6-night trip
Verified Expedia guest review

8/10 Very good

The hotel was nice and the staff were really nice. The only thing I did not like was that the cleaning staff did not change the bed sheets at all throughout my stay. I could tell because I took them out for changing because it had a little blood from a cut and when I checked the bed, the blood was still there. They placed the same sheets. I was not happy with this. Also, I called the front to request toilet paper and it took them an hour to bring it. I called two times. My husband had to go downstairs to speak to someone and then we got it.
Mirna, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
Roberto, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Not too bad
TAM KHANH, 5-night trip
Verified Expedia guest review