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Paradisus Playa del Carmen - All Inclusive

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5 outdoor pools, pool umbrellas, pool loungers
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
5 outdoor pools, pool umbrellas, pool loungers

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Paradisus Playa del Carmen - All Inclusive

5.0 star property
Upmarket beachfront property with free water park, near Quinta Avenida

8.4/10 Very good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
Main amenities
  • Daily housekeeping
  • On the beach
  • 14 restaurants and 15 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Spa tub
Feel at home
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Television
  • Daily housekeeping
  • Blackout curtains

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 10 min drive
  • Mamitas Beach - 12 min drive
  • Playa del Carmen Main Beach - 13 min drive
  • Playa del Carmen Maritime Terminal - 18 min drive
  • Tres Rios Ecopark - 16 min drive
  • Playacar Golf Club - 22 min drive
  • Xplor Theme Park - 20 min drive
  • Xcaret Eco Theme Park - 23 min drive
  • Maroma Beach - 22 min drive
  • Ferry to Cozumel - 27 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.9 miles/22.4 km

Restaurants

  • Fonda Argentina - 18 min walk
  • La jungla de la riviera - 4 min drive
  • Ferrons Chicken - 4 min drive
  • Tiramisu Pasteleria Italiana - 4 min drive
  • La Bamba Jarocha - 4 min drive

About this property

Paradisus Playa del Carmen - All Inclusive

At Paradisus Playa del Carmen - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 5 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and manicures and pedicures. Dining choices include 14 restaurants, and the 15 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club and a fitness centre. Fellow travellers like the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 488 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 14 restaurants
  • 15 bars/lounges
  • 2 coffee shops
  • Beach bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (25000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Roll-in shower

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Spa

Yhi Spa has 22 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards. Cash is not accepted.

Also known as

Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa del Carmen - All Inclusive Playa del Carmen

Frequently asked questions

Does Paradisus Playa del Carmen - All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Playa del Carmen - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Paradisus Playa del Carmen - All Inclusive?
As of 4 December 2022, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen - All Inclusive on 5 December 2022 start from €449, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Paradisus Playa del Carmen - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Paradisus Playa del Carmen - All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Paradisus Playa del Carmen - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Paradisus Playa del Carmen - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Paradisus Playa del Carmen - All Inclusive?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Paradisus Playa del Carmen - All Inclusive and nearby?
Have fun during the warmer months with activities nearby such as swimming. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen - All Inclusive also has 15 bars, a water slide and a health club, as well as spa services and an arcade.
Are there restaurants at or near Paradisus Playa del Carmen - All Inclusive?
Yes, there are 14 on-site restaurants. Nearby restaurants include La jungla de la riviera (2.1 mi), Ferrons Chicken (2.3 mi) and Passion By Martin Berasategui (2.4 mi).
What's the area around Paradisus Playa del Carmen - All Inclusive like?
Paradisus Playa del Carmen - All Inclusive is located on the waterfront, a short 8-minute walk from 28 de Julio Square.

Overall score and ratings

8.4

Very good

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Safety
Luisa M De, 3-night family trip
Verified Expedia guest review

8/10 Very good

James, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Gaylene, 7-night trip
Verified Expedia guest review

10/10 Exceptional

This property was amazing! The staff was so friendly and helpful. The building and grounds are starting to show some wear and tear, but very clean overall. The food was fantastic and the drinks were yummy. Wish they did have a drink list, as I’m not great at knowing what type of fruity tropical drink to order. We will definitely be back!
Liesl Lehmann, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Jeongeun, 4-night trip
Verified Expedia guest review

4/10 Fair

We liked the swim up pool access, but everything else was disappointing. Staff was always in rush, housekeeping staff kept coming in the the room without notice at random times of the day. Even after being told that we dont like that. Food was okay, all restaurant need reservations and hard to get a spot in. Overall would not come back!
Zarifa, 5-night family trip
Verified Expedia guest review

6/10 Good

Property was great, food needs upgrading
Guillermo, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

The overall experience was nice. The resort was clean and the staff was pleasant. I enjoyed the coffee spot and the animals that freely roamed the resort. The bartenders provided heavy pours and super friendly. However I was disappointed that they had a Hawk or falcon control person killing a cat in the morning after walking back to our room from breakfast. My daughter was distraught and confused as to why the bird was killing the cat near the pool. I understood the need to control the growing stray cat population but I would have appreciated if they did it earlier in the morning or at night when guests weren't around to witness this.
Selena Nicole, 3-night trip
Verified Expedia guest review

10/10 Exceptional

David, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nicholas, 6-night trip
Verified Expedia guest review