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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf

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Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Lake
Aerial view
Exterior
Restaurant
Escape to Sandos Caracol Eco Resort - All Inclusive, a tranquil oasis with an adjacent golf course and access to the nearby Quinta Alegría Shopping Mall. Bask in the sun on a pristine white sand beach, indulge in rejuvenating spa treatments at SPA SANDOS or enjoy any of the 9 on-site restaurants.

Reviews

6.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 5 hot tubs
  • Free water park
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children's pool
  • Children's club
  • Playground on-site
  • Private bathroom
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Ceiling fan
Separate bedroom
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Ceiling fan
Hairdryer
  • 29.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
2 bedrooms
Hairdryer
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

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Occidental at Xcaret Destination - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.2 out of 10, Very good, 4,192 reviews
The price is €203
includes taxes & fees
28 May - 29 May
Occidental at Xcaret Destination - All Inclusive
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About the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 12 min walk - 1.0 km
  • Gran Coyote Golf - 8 min drive - 4.4 km
  • El Camaleón Mayakoba Golf Course - 10 min drive - 6.0 km
  • Quinta Avenida - 13 min drive - 9.5 km
  • Playa del Carmen Main Beach - 16 min drive - 5.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Tulum Intl. Airport (TQO) - 105 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

At Sandos Caracol Eco Resort - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 9 restaurants, and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 9 bars/lounges, a health club and a fitness centre. Fellow travellers like the family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

At a glance

DONE

Hotel size

    • 956 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The water slides for adults at the on-site waterpark are temporarily closed.
    • This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped hire
  • Kayaking
  • Parasailing
  • Sailing
  • Personal watercraft (motorised)
  • Scuba diving
  • Snorkelling
  • Shopping
  • Pool table
  • Golfing nearby
  • Windsurfing nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • 5 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort All Inclusive
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Frequently asked questions

Is there a pool at Sandos Caracol Eco Resort - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Sandos Caracol Eco Resort - All Inclusive?

Yes, there's free self parking.

Is an airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Sandos Caracol Eco Resort - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Sandos Caracol Eco Resort - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, parasailing and sailing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, ecotours and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 9 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?

Yes, there are 9 on-site restaurants.

Does Sandos Caracol Eco Resort - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Caracol Eco Resort - All Inclusive like?

Sandos Caracol Eco Resort - All Inclusive is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

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Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food
Room
Service staff
Restaurant
Beach
Buffets
Children
Booking
Family friendly
Recreation

Reviews

8/10 Very good

Great Family Resort
Jeff, 9-night trip

8/10 Very good

Almost perfect. we need more amenities for teens

The whole experience was great for my kids and me. The only downside is that there were too few ping pong tables for the large number of people there, and the pool tables (only 2) were not in good condition. The rest of the hotel and food are great.
Johan A, 4-night trip

10/10 Exceptional

Great for kids
Dainy Xiomara, 5-night trip

10/10 Exceptional

Was perfect for kids
Fernando Velez, 4-night trip

8/10 Very good

Liked the layout and everything it has to offer eco friendly.
Ronald, 7-night trip

8/10 Very good

Great staff, easy to navigate property and good food. Lots to do for kids
Cory, 7-night trip

10/10 Exceptional

We had a great time. The staff was super accommodating
Sulbey Adriana Pinate, 5-night trip

10/10 Exceptional

The customer service was outstanding.
Charity, 6-night trip

10/10 Exceptional

Very friendly staff, very large resort with lots to see and explore. Huge beach with tons of seating options.
Kane Emel, 7-night trip

8/10 Very good

Such a fun resort for adults and kids! So much to do on site. Lots of food options and cool a la carte restaurants.
Nicole Deanne, 7-night trip

10/10 Exceptional

Everyone was very helpful and making sure we had what was needed. Checking in and out was fast. Food was good, saw different variety for lunch and dinner in the buffet section.
Jeanette, 6-night trip

10/10 Exceptional

This is a beautiful family resort, highly recommended if you have kids to go and visit. Staff are friendly and make sure your time spent there is enjoyable.
Jared David, 7-night trip

10/10 Exceptional

Everything about this property is amazing from the resort itself to the friendly staff and great food. We will absolutely be going back again!
Ashlynn, 9-night trip

10/10 Exceptional

Lots of walkways. Nice and quiet.
Alexander, 7-night trip

10/10 Exceptional

Excelente
CRISTOBAL Belen, 5-night trip

8/10 Very good

It’s family friendly
Shirley Ann, 7-night trip

10/10 Exceptional

Place was great. My kids loved it. The food was ok. But it’s an all inclusive so you kind of expect that
Kieran, 6-night trip

10/10 Exceptional

Great wildlife
Edgard Ronald, 7-night trip

10/10 Exceptional

We enjoyed our stay. The only negative for us was the beach. The shore is very rocky and not conducive to playing in the surf. We loved the Japanese and Brazilian restaurants. They were amazing!!
Tracy, 6-night trip

10/10 Exceptional

Best place to enjoy family vacations
Dennys, 3-night trip

8/10 Very good

Great place for family with kids. I wish they had more entertainment during rainy days and maybe dance parties but other than that really great place.
Eka Ruth, 9-night trip

8/10 Very good

The vegetation is amazing, little jungle vibe with animals...
Frederic, 4-night trip

10/10 Exceptional

So much fun. Lots to do. Great environments. Love the animals. Music was very loud at the pools and the theatre. I would give this place 9.5/10
sandra, 8-night trip

8/10 Very good

Enjoyed the property and experience for kids. Activities, room and staff was good. Booking for restaurants for dinner was poor as you had to stay up til midnight to ensure you could secure a spot but even then they were booked up in minutes. The dinner (bookable) restaurants themselves were great just wish they were more easily accessible for booking.
Rachel Ann, 5-night trip

8/10 Very good

Loved the resort ! My family and I had a blast . The dining , the shows, the animals . What an experience. The only thing I wish it had was a usable beach to swim in . A lot rockier than I expected
Jeremy O'Neil, 7-night trip