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Sandos Caracol Eco Resort - All Inclusive

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Aerial view
Aerial view
Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Waterslide

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf
6.8 out of 10 Good
6.8/10 Good

1,246 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 5 spa tubs
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
Feel at home
  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • Gran Coyote Golf - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Avenida - 12 min drive
  • Mamitas Beach - 13 min drive
  • Playa del Carmen Main Beach - 13 min drive
  • Tres Rios Ecopark - 15 min drive
  • Playa del Carmen Maritime Terminal - 16 min drive
  • Playacar Golf Club - 18 min drive
  • Maroma Beach - 20 min drive
  • Xplor Theme Park - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 60 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km
  • Airport shuttle (surcharge)

Restaurants

  • Amaranto - 9 min drive
  • Piano Bar - 9 min drive
  • The Fives Plaza - 16 min walk
  • La Laguna - 1 min walk
  • Privilege Lounge - 16 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

At Sandos Caracol Eco Resort - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 9 restaurants, and the 2 poolside bars are great places to grab a cold drink. Other highlights at this upmarket property include 9 bars/lounges, a nightclub and a health club. Fellow travellers like the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 956 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Room service
  • Snack bar/deli

Travelling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped hire
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Shopping
  • Pool table
  • Golfing nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • 3 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • 5 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Wheelchair-accessible parking
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: MXN 31.12 per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort All Inclusive
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sandos Caracol Eco Resort - All Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Sandos Caracol Eco Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Sandos Caracol Eco Resort - All Inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Sandos Caracol Eco Resort - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sandos Caracol Eco Resort - All Inclusive?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Sandos Caracol Eco Resort - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.
What is there to do at Sandos Caracol Eco Resort - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, parasailing and sailing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Eco Resort - All Inclusive also has 2 poolside bars, 9 bars and a nightclub, as well as a sauna, a steam room and a garden.
Are there restaurants at or near Sandos Caracol Eco Resort - All Inclusive?
Yes, there are 9 on-site restaurants.
Does Sandos Caracol Eco Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandos Caracol Eco Resort - All Inclusive like?
Sandos Caracol Eco Resort - All Inclusive is located a short 9-minute walk from Playa Xcalacoco.

Reviews

6.8

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.3/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Resort was great and so was the customer service. My children had a great time. There is no hotel transportation included.
Karina, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Emotional stress and bodily harm were all we got
Here's our experience from the worst to it's a joke. The waterpark is one big safety risk. There were seven three-story tall slides. No age or height limit was posted; kids and adults are playing mixed. No mechanism exists to ensure only one user in the slide at a time. Only one guard was watching all the slides. Unfortunately my wife fell victim to the situation. She tried the low level one. The design was such that the middle section slows you down to a stop. While she was stuck in there, another guy came down hitting her in the back. We protested to the guard and asked to speak to management; they refused for being "busy". We changed flight to leave the next day. The resort blasts loud music every night at least till 11. The first night, Friday, it went on to 1am. We complained to no effect and learned "it's a special event". The many advertised food options are a sham. Only an international buffet is available for breakfast and lunch. We went to the Italian buffet once and had seafood risotto with half-cooked rice and not-so-fresh scallops. You need to make reservations for popular places; that means waiting for 20+ minutes outside in 90+ degree air; the workers have shade and the guests don't. We tried their Animal Keeper activity for kids. Our son got 2 small carrot sticks to feed a couple sheep and a piece of apple to feed a pig. Then it was over. We have farms close to our house that are 100x times more fun. And the towel card is worth $50USD each if lost. Precious!
Xiaoqi, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

So many things to do and explore on the property. I feels like you're staying in the jungle. If we'd had our kids with us, they would've absolutely loved it.
Arik, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sheila, 4-night trip
Verified Expedia guest review

8/10 Very good

The property is great with so much to do and explore, animal sanctuary, mayan ruins, cenotes. Plenty of activities you can sign up to participate in, and the evening shows are great. Downfall is it's next to impossible to get a reservation at a la carte restaurants, we stayed 6 days and had to eat at the same buffet for every meal. Super disappointing
Kevin, 6-night family trip
Verified Expedia guest review

8/10 Very good

It was nice to b
Tracy, 7-night trip
Verified Expedia guest review

8/10 Very good

We had a good time and staff was excellent!!
Franklin Bruce ONeal, 7-night romance trip
Verified Expedia guest review

6/10 Good

The restaurants were good, but waits were very long. Buffet was average with long waits. Would not have chose this resort if I knew about the sea weed issue. You couldn’t swim in the ocean due to sea weed. Complete lack of coffee shop was disappointing. One espresso machine for the entire resort is ridiculous . Overall resort was very busy.
Lee, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

We loved how tropical the resort felt. We were super comfortable the whole time we were there.
Savannah, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gabriel, 6-night trip
Verified Orbitz guest review