Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers

Overview of Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

4.0 star property
All-inclusive beachfront aparthotel with free water park, near Grand Coral Golf Riviera Maya

7.4/10 Good

981 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, 77710
Main amenities
  • 956 apartments
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 10 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 5 spa tubs
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Health club
  • Sauna
For families
  • Children's pool
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
  • Follows industry sanitisation guidelines

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Grand Coral Golf Riviera Maya - 14 min drive
  • 28 de Julio Square - 17 min drive
  • Playa Xcalacoco - 20 min drive
  • Mamitas Beach - 27 min drive
  • Playa del Carmen Main Beach - 23 min drive
  • El Camaleon Mayakoba Golf Course - 18 min drive
  • Playa del Carmen Maritime Terminal - 29 min drive
  • Punta Esmeralda Beach - 13 min drive
  • Tres Rios Ecopark - 23 min drive
  • Quinta Avenida - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km
  • Airport shuttle (surcharge)

About this property

Sandos Caracol Eco Resort - All Inclusive

At Sandos Caracol Eco Resort - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 9 restaurants, and the 2 poolside bars are great places to grab a cold drink. There are 10 bars/lounges and a nightclub, and apartments offer free minibar items and balconies. Fellow travellers like the helpful staff and family-friendly amenities.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Property amenities

Beach

  • On the beach
  • Beach massages
  • Beach umbrellas
  • Beach towels
  • Beach sunloungers

Pool/Spa

  • 3 outdoor pools
  • Umbrellas
  • Sunloungers
  • 5 hot tubs
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • Facials
  • Body wraps
  • Prenatal massages
  • Deep-tissue massages
  • Outdoor treatment area
  • Reflexology
  • Couples treatment room(s)
  • Body scrubs
  • Hydrotherapy
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • On-site car hire

Family friendly

  • Children's pool
  • Playground

Food and drink

  • Coffee/tea maker

Dining

  • 9 restaurants
  • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Shampoo
  • Hairdryer
  • Free toiletries
  • Soap
  • Toilet paper

Entertainment

  • 42-inch plasma TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Health club
  • 2 outdoor tennis courts
  • Free water park access
  • Waterslide
  • Nightclub
  • Beach volleyball on site
  • Motorised watercraft on site
  • Kayaking on site
  • Beach yoga on site
  • Parasailing on site
  • Hiking/biking trails on site
  • Yoga classes on site
  • Scuba-diving on site
  • Ecotours on site
  • Free bike hire on site
  • Golf nearby
  • Skydiving nearby

Safety features

  • Carbon monoxide detector
  • Smoke detector
  • Window guards

General

  • 956 rooms
  • 3 floors
  • Built in 2005

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/boogie boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the health club, fitness facility or hot tub
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Inclusive
Sandos Caracol Eco Resort All Inclusive
Sandos Caracol Eco Resort - All Inclusive Aparthotel
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen

Frequently asked questions

Overall score and ratings

7.4

Good

8.1/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Fair

Don’t book this resort
The resort is very pretty but the service was terrible. Check in was horrible. They only had one person checking in people and they took very long. The line was very long. The service was horrible. They never answer the phone. The food was very disappointing. The restaurants are rarely open at the scheduled times and to top it off they have rolling power outages!
Nora, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Loyber, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Pretty, fun, but food disappointing
Property nice but very large. Breakfast and lunch were disappointing, not enough options. Food in general was disappointing. We had a few good dinners (El Templo and Brazil). Toscana was better than the buffets but not fabulous. Service was better at Sandos Finisterra. Constant issues with Wifi.
Jason, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Kim, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything went very well. The food was just okay but no complaints
Yolanda, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriela, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Malena en recepción nos ayudó mucho. Era muy profesional y servicial. Nos encantó los animales y el parque de resbaladeros. La playa es bonito, nada más trae zapatos de agua porque hay piedras. El bosque es lindisimo.
Patricia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful. We loved all of the wildlife and the cenotes!
Cassandra, 5-night family trip
Verified Expedia guest review

8/10 Very good

Liked all the animals and the ability to swim in a Cenote and a natural river all included in your stay. They also has locals with kiosks selling stuff. Didn't like how ever that I took my much older family members and they weren't able to accommodate them closer to the lobby or the restaurant and they wouldn't always be willing to give them a ride to and from their room. Even when they would see that they obviously couldn't walk the distance.
Clary, 4-night family trip
Verified Expedia guest review

4/10 Fair

Property is beautiful. Ocean difficult to access with rock/reef. Monkeys are really fun to see. Food is limited and not good. Buffets need a lot of work on quality of food. Brazilian restaurant was delicious, but "regular" customer had to wait in line to be seated while "exclusive" members could just walk in at the designed seating/eating times. Not fair to those waiting in line and not fair to "exclusive" members either that got dirty looks/comments. My teenagers will eat almost anything, but not here unfortunately. Drinks are watered down. Coffee and coffee cups ran out before 7am in the lobby. Had to defend not having two beach towels because AC unit acted up and was leaking. Used beach towels to absorb water leak; maintenance man took beach towel and I had to convince 4 employees that I didn't steal the stupid blue towels. Don't accuse your guests of stealing towels. The majority of the staff was VERY friendly, but it is clear this resort is severely understaffed. We tipped while there, but I'm disgusted by the entitled guests who think they don't need to tip. Hotel was not accommodating on COVID testing. We had an excursion planned and found out we wouldn't arrive until 4. Hotel WOULD NOT accommodate a 4pm testing even though sign said available from 8-5, but testing only occurred until 2:30. Taxi woman was nice and accommodating, the other resort staff in charge of taxis lied and said it cost $15 to go to Playa, when we paid $12 day before. Bullied.
Maria, 6-night family trip
Verified Expedia guest review