Cancun Bay Resort - All Inclusive in Cancun

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Beachfront aparthotel in Cancun with spa, beach bar

Superior Room, Ocean View | View from room

2 bars/lounges, swim-up bar, poolside bar, beach bar

4 restaurants, breakfast, lunch, dinner served; international cuisine

Shower, eco-friendly toiletries, hair dryer, towels

Overview
Prices
Location
Amenities
Policies

7.8/10 Good

Property highlights

Free breakfast

Airport transfer

Laundry facilities

Free parking

Free WiFi

Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

Main amenities

132 apartments
Daily housekeeping
On the beach
4 restaurants and 2 bars/lounges
Full-service spa
2 outdoor pools
Fitness centre
Beach umbrellas
Beach sunloungers
Beach towels
Children's pool
Spa tub

Feel at home

Children stay free
Children's pool
Playground on site
Connecting/adjoining rooms available
Private bathroom
Television

Room options

Superior Room, Ocean View

20 sq m
Studio
Ocean view
Sleeps 4

Family Suite (3 Bedrooms with dining room)

95 sq m
3 bedrooms
Sleeps 8
2 Double Beds and 1 King Bed

Junior Suite, 2 Bedrooms

65 sq m
2 bedrooms
Sea view
Sleeps 5
2 Double Beds and 1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Standard Room

25 sq m
Studio
Sleeps 4

About this area

What's nearby

In Zona Hotelera
Tortuga Beach - 37 min walk
Puerto Cancun Marina Town Center - 2 min drive
Turtle Beach - 2 min drive
Langosta Beach - 4 min drive
Plaza Las Americas - 4 min drive
Plaza 28 - 5 min drive
Ultramar Ferry Puerto Juárez - 8 min drive
Forum Beach - 11 min drive
Cancun Convention Center - 8 min drive
Gaviota Azul Beach - 12 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)

Restaurants

Las Hijas de la Tostada - 4 min walk
Il Piaceré - 5 min walk
Restaurant las Palmas - 15 min walk
Hiromi - 3 min drive
Cocos and Grill - 1 min walk

About this property

Cancun Bay Resort - All Inclusive

At Cancun Bay Resort - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll be within a 15-minute drive of La Isla Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and body treatments. El Faisan, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges and a beach bar, and apartments offer balconies or patios and LCD TVs. Fellow travellers like the overall property condition.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Room service during certain hours (limited menu)

In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Dancing

Water fitness

Yoga

Entertainment

On-site entertainment and activities

Theme parties

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Property is kept vacant for 48 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Hand sanitiser provided

Individually wrapped food options available for breakfast, lunch, dinner and through room service

On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing

This information is provided by our partners.

At a glance

Arriving/Leaving

Check-in time from 3:00 PM until noon
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18

Children

Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

No pets or service animals allowed

Property amenities

Beach

On the beach
Beach sunloungers
Beach massages
Beach towels
Beach umbrellas

Pool/Spa

2 outdoor pools
Sunloungers
Hot tub
Full-service spa
Massages
Spa services
2 treatment rooms
Sports massages
Hot stone massages
Aromatherapy
Thai massages
Facials
Body treatments
Deep-tissue massages
Couples treatment room(s)
Swedish massages

Internet

Free WiFi

Parking and transport

Free uncovered self-parking on site
Wheelchair-accessible parking available
Limited on-site parking
Return airport shuttle (surcharge)
Local area shuttle (surcharge)

Family friendly

Children stay for free (see details)
Children's pool
Playground

Restaurants on site

El Faisan
Sushi Bar
Pina Colada
Trattoria
Jacuzzi Bar

Food and drink

Free tea bags/instant coffee
Coffee/tea maker

Dining

Free buffet breakfast available daily 6:30 AM–11:00 AM
4 restaurants and 1 coffee shop/cafe
2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
Manager's reception (free)
Minibar
Snack bar/deli
Coffee/tea in a common area
Room service available

Bedrooms

Bed sheets provided

Bathrooms

Shower
Towels provided
Free toiletries
Eco-friendly toiletries
Hairdryer (on request)

Living spaces

Library

Entertainment

LCD TV with cable service
Pool or billiards table
Games room
TV in a common area

Outdoor areas

Terrace
Balcony or patio
Garden

Laundry

Dry cleaning/laundry service
Laundry facilities

Work spaces

meeting rooms
Conference centre (1970 square feet of space)

Comfort

Air conditioning

Pets

No pets or service animals

Suitability/Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathroom (selected rooms)
Lift
Grab bar near toilet
In-room accessibility (selected rooms)
Soundproofing
Well-lit path to entrance
Wheelchair-accessible (with limits)
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchairs available on site
Designated smoking areas

Services and conveniences

Concierge services
Tour/ticket assistance
Daily housekeeping
Multilingual staff
Local maps
Iron/ironing board
Phone
Luggage storage
Blackout curtains
Safe at front desk

Location highlights

Near the sea
On the bay
On the waterfront
Near the boardwalk
Next to a golf course

Things to do

18 holes of golf
Fitness centre
Yoga classes on site
Beach volleyball on site
Volleyball on site
Jet skiing nearby
Windsurfing nearby
Parasailing nearby
Boat tours nearby
Surfing/body boarding nearby
Snorkelling nearby
Ecotours nearby
Kayaking nearby
Golf lessons nearby

Safety features

Fire extinguisher
First aid kit
Security system
Smoke detector
Window guards

General

132 rooms
3 floors
5 buildings
Built in 1978
Beaux Arts architecture

Special features

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Sushi Bar – This sushi bar is located by the pool and specialises in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open selected days.

Pina Colada – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Trattoria – This poolside restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

Jacuzzi Bar – This bar is located by the pool. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

A tax is imposed by the city: USD 4.65 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge
Local area shuttle service is offered for an extra charge
Late checkout can be arranged for an extra charge of USD 10 (subject to availability)

Pool, spa, & gym (if applicable)

Guests under 18 years old are not allowed in the hot tub
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Cancun Bay Resort

Qbay Cancun Hotel And Suites

Qbay Cancun Hotel Cancun

Cancun Bay Resort All Inclusive

Cancun Bay All Inclusive

Cancun Bay Inclusive Cancun

Cancun Bay Resort All Inclusive

Cancun Bay Resort - All Inclusive Cancun

Cancun Bay Resort - All Inclusive Aparthotel

Cancun Bay Resort - All Inclusive Aparthotel Cancun

Frequently asked questions

Does Cancun Bay Resort - All Inclusive offer free cancellation for a full refund?

Yes, Cancun Bay Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Cancun Bay Resort - All Inclusive?

This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.

Is there a pool at Cancun Bay Resort - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Cancun Bay Resort - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Cancun Bay Resort - All Inclusive?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Cancun Bay Resort - All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Cancun Bay Resort - All Inclusive?

You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).

What is there to do at Cancun Bay Resort - All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Cancun Bay Resort - All Inclusive also has 2 bars, a fitness centre and spa services, as well as an arcade and a garden.

Are there restaurants at or near Cancun Bay Resort - All Inclusive?

Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining.

Does Cancun Bay Resort - All Inclusive have any outdoor private spaces?

Yes, each apartment features a balcony or patio.

What's the area around Cancun Bay Resort - All Inclusive like?

Cancun Bay Resort - All Inclusive is located on the waterfront in Zona Hotelera, a short 10-minute walk from Teatro de Cancún and 3 minutes' walk from Turtle Beach.

7.8

Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness