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Cancun Bay Resort - All Inclusive

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Exterior
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool loungers

Overview of Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

3.5 star property
Zona Hotelera beachfront aparthotel with 4 restaurants, beach bar

7.8/10 Good

1,129 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is €202
Price available on 12/12/2022
Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

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About this area

What's nearby

  • In Zona Hotelera
  • Puerto Cancun Marina Town Center - 2 min drive
  • Turtle Beach - 2 min drive
  • Langosta Beach - 7 min drive
  • Plaza Las Americas - 7 min drive
  • Tortuga Beach - 8 min drive
  • Ultramar Ferry Puerto Juárez - 12 min drive
  • Forum Beach - 13 min drive
  • Cancun Convention Center - 14 min drive
  • La Isla Shopping Mall - 17 min drive
  • Cancun Mall - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Carnitas Michoacan - 6 min walk
  • La Trattoria - 17 min walk
  • La Dolce Vita - 3 min drive
  • La Playita Restaurante Bar Cancun - 4 min drive
  • Luna Rossa - 4 min drive

About this property

Cancun Bay Resort - All Inclusive

At Cancun Bay Resort - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus activities such as snorkelling, surfing/body boarding and parasailing are nearby. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and aromatherapy. El Faisan, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges and a beach bar, and apartments offer balconies or patios and LCD TVs. Fellow travellers like the pool and helpful staff.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Property is kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until noon
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 5 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach towels
  • Beach umbrellas
  • Beach sunloungers
  • Beach massages

Pool/Spa

  • 2 outdoor pools
  • Sunloungers
  • Hot tub
  • Massages
  • Spa services
  • 2 treatment rooms
  • Swedish massages
  • Aromatherapy
  • Couples treatment room(s)
  • Sports massages
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Thai massages
  • Body treatments

Internet

  • Free WiFi

Parking and transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available
  • Limited on-site parking
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Family friendly

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

Restaurants on site

  • El Faisan
  • Sushi Bar
  • Pina Colada
  • Trattoria
  • Jacuzzi Bar

Food and drink

  • Free tea bags/instant coffee

Dining

  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Hairdryer (on request)
  • Free toiletries

Living spaces

  • Library

Entertainment

  • LCD TV with cable service
  • Pool or billiards table
  • Games room
  • TV in a common area

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference centre (1970 square feet of space)

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Soundproofing
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk

Location highlights

  • Near the sea
  • On the bay
  • On the waterfront
  • Near the boardwalk
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Fitness centre
  • Beach volleyball on site
  • Yoga classes on site
  • Volleyball on site
  • Golf lessons nearby
  • Parasailing nearby
  • Kayaking nearby
  • Jet skiing nearby
  • Ecotours nearby
  • Surfing/body boarding nearby
  • Windsurfing nearby
  • Boat tours nearby
  • Snorkelling nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 132 rooms
  • 3 floors
  • 5 buildings
  • Built in 1978
  • Beaux Arts architecture

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Sushi Bar – This sushi bar is located by the pool and specialises in sushi. Guests can enjoy drinks at the bar. Happy hour is offered. Open selected days.
Pina Colada – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Trattoria – This poolside restaurant specialises in Italian cuisine and only serves dinner. Open selected days.
Jacuzzi Bar – This bar is located by the pool. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.50 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of USD 10 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the hot tub
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Cancun Bay Resort
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay Resort All Inclusive
Cancun Bay All Inclusive
Cancun Bay Inclusive Cancun
Cancun Bay Resort All Inclusive
Cancun Bay Resort - All Inclusive Cancun
Cancun Bay Resort - All Inclusive Aparthotel
Cancun Bay Resort - All Inclusive Aparthotel Cancun

Frequently asked questions

Does Cancun Bay Resort - All Inclusive offer free cancellation for a full refund?
Yes, Cancun Bay Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cancun Bay Resort - All Inclusive?
As of 5 December 2022, prices found for a 1-night stay for 2 adults at Cancun Bay Resort - All Inclusive on 12 December 2022 start from €202, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cancun Bay Resort - All Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Cancun Bay Resort - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Cancun Bay Resort - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cancun Bay Resort - All Inclusive?
Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Cancun Bay Resort - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cancun Bay Resort - All Inclusive?
You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability).
What is there to do at Cancun Bay Resort - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes volleyball and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay Resort - All Inclusive also has a fitness centre and spa services, as well as an arcade and a garden.
Are there restaurants at or near Cancun Bay Resort - All Inclusive?
Yes, there are 4 on-site restaurants, featuring international cuisine, ocean views and poolside dining. Nearby restaurants include Carnitas Michoacan (6-min walk), La Trattoria (2.1 mi) and La Dolce Vita (2.2 mi).
Does Cancun Bay Resort - All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony or patio.
What's the area around Cancun Bay Resort - All Inclusive like?
Cancun Bay Resort - All Inclusive is located on the waterfront in Zona Hotelera, a short 9-minute walk from Museum of Popular Mexican Art and 20 minutes' walk from Langosta Beach. Travellers say that this aparthotel is in a good location.

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.5/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very good

john, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Layout of hotel was nice
Brian, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I like great customer service and I like view of the ocean.
Salvador, 5-night romance trip
Verified Expedia guest review

8/10 Very good

We had a great stay. All employee are very nice and helpful. They all provide very good services. The quality of the food is basically what you pay for. It is good ,however they should have more varieties. The sushi is really good at the sushi bar. This hotel I would say is more family oriented. If you plan to go with your family is a good resort to stay in . Overall my family and I are very satisfied with our stay.
Kayla Marie, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel and great location. People were very nice and helpful.
Catalina, 7-night romance trip
Verified Orbitz guest review

6/10 Good

Old definitely needs a upgrade , food is bland… what makes the difference was the stuff , fun to be around , very helpful, friendly, I would go back just for them !
Luciana F, 6-night family trip
Verified Orbitz guest review

6/10 Good

Tobias, 7-night trip
Verified Travelocity guest review

6/10 Good

The rooms needs a lot of updates… not really clean . The only good was the service at the restaurant.. they were really nice and attentive
Fernando, 4-night family trip
Verified Expedia guest review

8/10 Very good

great food, good hotel, they need to work on the entertainment that's the only area very pleased with the reservation
Mario, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Addison, 7-night trip
Verified Expedia guest review