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Riu Palace Riviera Maya All Inclusive

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Aerial view
Aerial view
Minibar, in-room safe, laptop workspace, blackout curtains
6 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby

Overview of Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive

4.0 star property
All-inclusive beachfront aparthotel with spa, near Playa del Carmen Main Beach
9.2 out of 10 Superb
9.2/10 Superb

2,094 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Laundry facilities
  • Free parking
  • Free WiFi
  • Air conditioning
Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
Main amenities
  • 460 apartments
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Free children's club
  • Health club
  • Sauna
  • Beach sunloungers
  • Beach towels
Feel at home
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower

Room options

About this area

What's nearby

  • In Playacar Zona Hotelera
  • Playa del Carmen Main Beach - 25 min walk
  • Mamitas Beach - 37 min walk
  • Playacar Golf Club - 1 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Quinta Avenida - 6 min drive
  • Xplor Theme Park - 12 min drive
  • Gran Coyote Golf - 10 min drive
  • Xcaret Eco Theme Park - 15 min drive
  • Ferry to Cozumel - 14 min drive
  • El Camaleón Mayakoba Golf Course - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.7 km

Restaurants

  • Turquesa - 7 min walk
  • Starbucks - 8 min walk
  • Steakhouse Riu Tequila - 2 min drive
  • La Barra Artesanal - 6 min walk
  • Asiatico - 7 min walk

About this property

Riu Palace Riviera Maya All Inclusive

At Riu Palace Riviera Maya All Inclusive, you can spend time at the beach enjoying beach massages, volleyball and sunloungers, plus you'll only be a five-minute drive from Playa del Carmen Main Beach. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in massages, body wraps and reflexology. Don Rafael, one of 6 restaurants, serves breakfast, lunch and dinner. 5 bars/lounges and a nightclub are other highlights, and apartments offer nice touches such as rainfall showerheads and designer toiletries. Fellow travellers love the helpful staff and breakfast.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach sunloungers
  • Beach massages
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas
  • Hot tub
  • Sauna
  • Full-service spa
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body wraps
  • Body scrubs
  • Body treatments
  • Reflexology
  • Couples treatment room(s)
  • Manicures and pedicures
  • Facials

Internet

  • Free WiFi

Parking and transport

  • Free covered self-parking on site
  • On-site parking includes off-street options
  • Limo/town car service

Family friendly

  • Free children's club
  • Children's pool
  • Playground
  • Children's games

Restaurants on site

  • Don Rafael
  • Il Portico
  • Agave
  • Yashima
  • Krystal

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Rainfall shower head
  • Designer toiletries
  • Hairdryer
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • Flat-screen TV with satellite service
  • TV in a common area

Outdoor areas

  • Balcony
  • Barbecue
  • Garden

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Computer station
  • Laptop workspace

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path to lift
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Laptop-compatible safe
  • Turndown service

Location highlights

  • Near the ocean
  • Next to a golf course

Things to do

  • 18 holes of golf
  • Health club
  • Nightclub
  • Beach volleyball on site
  • Kayaking on site
  • Sailing on site
  • Snorkelling on site
  • Windsurfing on site
  • Scuba-diving on site
  • Bike rentals nearby
  • Golf nearby
  • Golf lessons nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 460 rooms
  • 3 floors
  • 1 building
  • Built in 2006
  • Art Deco architecture

Special features

Spa

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Don Rafael – This buffet restaurant serves breakfast, lunch and dinner.
Il Portico – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Agave – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Yashima – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya Playa del Carmen
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Aparthotel
Riu Palace Riviera Maya All Inclusive Playa del Carmen

Frequently asked questions

Does Riu Palace Riviera Maya All Inclusive offer free cancellation for a full refund?
Yes, Riu Palace Riviera Maya All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Riu Palace Riviera Maya All Inclusive?
As of 7 June 2023, prices found for a 1-night stay for 2 adults at Riu Palace Riviera Maya All Inclusive on 13 June 2023 start from €329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Riu Palace Riviera Maya All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Palace Riviera Maya All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Riu Palace Riviera Maya All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Riu Palace Riviera Maya All Inclusive?
Yes, there's free self parking. On-site parking includes off-street options.
What are the check-in and check-out times at Riu Palace Riviera Maya All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM.
What is there to do at Riu Palace Riviera Maya All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing. Indulge in a treatment at the spa and soothe your senses in the hot tub. Riu Palace Riviera Maya All Inclusive also has 5 bars, a nightclub and an outdoor pool, as well as a sauna, a health club and a garden.
Are there restaurants at or near Riu Palace Riviera Maya All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine.
Does Riu Palace Riviera Maya All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Riu Palace Riviera Maya All Inclusive like?
Riu Palace Riviera Maya All Inclusive is a short 12-minute walk from Xaman Ha Aviary and 10 minutes' walk from Piste Cyclable sur Paseo Xaman-Ha. Travellers love the aparthotel's prime location.

Reviews

9.2

Superb

9.6/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Jose, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good food, great service
James, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This place was stunning! I highly recommend this place for anyone trying to get away for a little bit. This was an amazing experience to just decompress. Staff was very friendly, food was scrumptious, building was very clean.
Grant, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

👍
VASILE, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

This is an incredibly beautiful property. The staff here is to die for. If you are staying for a length of time like we did (11 days) they go way out of their way to learn you name and habits to care for you. On the beach you cannot get better than Enrique. Just 5 stars for that young man. Love this property and the RIU chain as a whole.
Leslie, 11-night romance trip
Verified Expedia guest review

10/10 Exceptional

All the staff were super friendly and accommodating! Special to other services especially Annie :)
Stephen R, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Very kind and helpful staff, clean rooms, great food, no complaints!
Thomas Andrew, 6-night family trip
Verified CheapTickets guest review

8/10 Very good

Tara, 6-night trip
Verified Expedia guest review

10/10 Exceptional

We absolutely loved our stay at Riu Palace. Great facility, lovely staff, delicious food with lots of different offerings, something for every taste and generation, very attentive waiters around the pool and beach so you never dehydrate :-). Close to Tulum, cenotes and snorkeling. We would certainly come back.
Dirk, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property. Well trained competent staff. Excellent food. Relaxing atmosphere
Christine, 10-night romance trip
Verified Expedia guest review