8/10 Very good
26 September 2023
Christian
Christian, 4-night trip
Verified Hotels.com guest review
The Fives Beach Hotel & Residences - All Inclusive
Convenient for Gran Coyote Golf
VIP Access
Choose dates to view prices
The Fives Beach Hotel & Residences - All Inclusive
Photo gallery for The Fives Beach Hotel & Residences - All Inclusive
Overview of The Fives Beach Hotel & Residences - All Inclusive
8.0
Very good
Property highlights
- Bar
- Free WiFi
- Parking available
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
Main amenities
- Daily housekeeping
- On the beach
- 10 restaurants and 3 poolside bars
- 7 bars/lounges
- Full-service spa
- 7 outdoor pools
- Nightclub
- Free children's club
- Free supervised childcare
- 24-hour fitness centre
- Outdoor tennis court
- Sauna
Feel at home
- Babysitting (surcharge)
- Children's pool
- Playground on site
- Children's club (free)
- Connecting/adjoining rooms available
- Separate bedroom
Room options
View all photos for Suite (ONE BEDROOM PENTHOUSE RESORT RESIDENC)
Suite (ONE BEDROOM PENTHOUSE RESORT RESIDENC)
View all photos for One Bedroom Swim-Up Resort Residence
One Bedroom Swim-Up Resort Residence
View all photos for Deluxe Room, Garden View (DELUXE)
Deluxe Room, Garden View (DELUXE)
View all photos for Room, Multiple Beds, Garden View (THREE BEDROOM PENTHOUSE RESORT RESIDE)
Room, Multiple Beds, Garden View (THREE BEDROOM PENTHOUSE RESORT RESIDE)
View all photos for Room, 1 King Bed with Sofa bed, Garden View (ONE BEDROOM RESORT RESIDENCE)
Room, 1 King Bed with Sofa bed, Garden View (ONE BEDROOM RESORT RESIDENCE)
View all photos for Room, Multiple Beds, Garden View (THREE BEDROOM RESORT RESIDENCE)
Room, Multiple Beds, Garden View (THREE BEDROOM RESORT RESIDENCE)
View all photos for Room, Multiple Beds, Garden View (TWO BEDROOM PENTHOUSE RESORT RESIDENC)
Room, Multiple Beds, Garden View (TWO BEDROOM PENTHOUSE RESORT RESIDENC)
View all photos for Room, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)
Room, Multiple Beds, Garden View (TWO BEDROOM RESORT RESIDENCE)
About this area
What's nearby
- On the beach
- Gran Coyote Golf - 4 min drive
- El Camaleón Mayakoba Golf Course - 6 min drive
- Quinta Avenida - 8 min drive
- Mamitas Beach - 18 min drive
- Playa del Carmen Main Beach - 19 min drive
- Tres Rios Ecopark - 11 min drive
- Central Square - 9 min drive
- Playa del Carmen Maritime Terminal - 11 min drive
- Playacar Golf Club - 14 min drive
- Maroma Beach - 20 min drive
Getting around
Restaurants
- Snack Riviera - 19 min walk
- Sakura - 20 min walk
- Yucatán Main Restaurant - 4 min drive
- Brasserie - 13 min walk
- Restaurant Piaf - 10 min drive
About this property
The Fives Beach Hotel & Residences - All Inclusive
All-inclusive
All-inclusive room rates at The Fives Beach Hotel & Residences - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Kayaking
Scuba-diving lessons
Snorkelling
Entertainment
On-site entertainment and activities
Theme parties
Languages
English, French, German, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)
Check-in
Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
At a glance
Arriving/Leaving
- Check-in time from 3 PM until 11:00 PM
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
- If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Babysitting*
- Free supervised childcare
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
Parking
- On-site self-parking (USD 10 per night)
- On-site valet parking (USD 10 per night; includes in/out privileges)
- Wheelchair-accessible parking and van parking on site
Off-site
- Shopping centre shuttle*
Other information
- Designated smoking areas
Property amenities
Food and drink
- 10 restaurants
- 7 bars/lounges
- 3 poolside bars
- Barbecue grills
- 24-hour room service
- Snack bar/deli
Travelling with children
- Free children's club
- Children's pool
- Playground
- Free supervised childcare/activities
What to do
- On the beach
- Beach club (surcharge)
- Tennis
- Fitness classes
- Yoga classes
- Volleyball
- Kayaking
- Personal watercraft (motorised)
- Snorkelling
- Free use of nearby fitness centre
- Ecotours nearby
- Golfing nearby
- Cave exploring nearby
- Boat tours nearby
- Scuba-diving nearby
- Zip-lining nearby
Working away
- 24-hour business centre
- Meeting room
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- On-site car hire
- Dry cleaning/laundry services
- Hair salon
- Luggage storage
- Wedding services
- Multilingual staff
- Bike hire
- Beach sunloungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
Facilities
- Safe-deposit box at front desk
- Garden
- Picnic area
- Terrace
- 24-hour fitness centre
- 7 outdoor pools
- Arcade/games room
- Full-service spa
- Nightclub
- Hot tub
- Outdoor tennis court
- Sauna
- Massage/treatment rooms
- Steam room
Accessibility
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Wheelchair-accessible
- Wheelchair-accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible van parking
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible restaurant
- Visual alarms in hallways
- Wheelchair-width doorways
Room amenities
Be entertained
- IPod docking station
- DVD player
- LCD television
- Premium cable channels
Home comfort
- Air conditioning
- Stocked minibar (select free items)
- Coffee/tea maker
- Dressing gowns
- Iron/ironing board
Sleep well
- Turndown service
- Premium bedding
- Pillow-top mattress
What to enjoy
- In-room massage
- Furnished balcony/patio
Freshen up
- Shower only
- Designer toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Electrical adapters/chargers
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Access via exterior corridors
Special features
Spa
The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
Dining
SEA OLIVE – Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
FLAVOURS – This family restaurant serves breakfast and dinner. Open daily.
AREZZO – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Oriola Beach Club Grill – This beachfront restaurant only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
Fees & policies
Optional extras
- Shopping centre shuttle service is offered for an extra charge
- Early check-in can be arranged for an extra charge (subject to availability)
Children & extra beds
- In-room babysitting is available for an extra charge
Parking
- Self-parking costs USD 10 per night
- Valet parking costs USD 10 per night with in/out privileges
Pool, spa, & gym (if applicable)
- Children under 18 years old are not allowed in the spa without adult supervision
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Contactless check-in and contactless check-out are available.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Also known as
The Fives Beach Hotel Residences
The Fives Beach Hotel Residences All Inclusive
The Fives Beach Hotel Residences All Senses Inclusive
The Fives Azul Beach Resort Gourmet All Inclusive by Karisma
Azul Beach Resort The Fives Gourmet All Inclusive by Karism
Frequently asked questions
Reviews
8.0
Very good
8.6/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
10 September 2023
Teresa
Teresa, 3-night trip