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Riu Playacar All Inclusive

Photo gallery for Riu Playacar All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Overview of Riu Playacar All Inclusive

Riu Playacar All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Quinta Avenida

8.6/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Health club
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Pool bar
  • Swim-up bar
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 27 min walk
  • Playa del Carmen Main Beach - 28 min walk
  • Playacar Golf Club - 2 min drive
  • Playa del Carmen Maritime Terminal - 8 min drive
  • Mamitas Beach - 15 min drive
  • Xplor Theme Park - 19 min drive
  • Xcaret Eco Theme Park - 22 min drive
  • Ferry to Cozumel - 26 min drive
  • Tres Rios Ecopark - 28 min drive
  • Maroma Beach - 34 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km

Restaurants

  • Doña Aurelia - 7 min drive
  • Ristorante Latinos - 7 min drive

About this property

Riu Playacar All Inclusive

At Riu Playacar All Inclusive, you can hit the beach to play volleyball or relax on a sunlounger, plus you'll be within a 10-minute drive of Quinta Avenida. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages and manicures and pedicures. The Palms, one of 4 restaurants, serves breakfast, lunch and dinner. Other highlights at this upmarket property include 4 bars/lounges, a free kid's club and a poolside bar. Fellow travellers like the helpful staff and beach.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to off-site nightclubs
On-site live performances

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 396 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cots (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–11:30 AM
  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Shopping
  • Free use of nearby fitness centre
  • Golf lessons nearby
  • Waterskiing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 22-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to off-site nightclubs
On-site live performances

Spa

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.

Dining

The Palms – This buffet restaurant serves breakfast, lunch and dinner.
Jade – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Turquesa – This poolside steakhouse only serves dinner. Open daily.
Traviata – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Anana – On-site lobby lounge. Open 24 hours. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Playacar All Inclusive Playa del Carmen
Riu Playacar All Inclusive
Riu Playacar Playa del Carmen
Riu Playacar
Riu Playacar All Inclusive All-inclusive property
Riu car Inclusive inclusive p
Riu Playacar Inclusive Carmen
Riu Playacar All Inclusive Playa del Carmen
Riu Playacar All Inclusive All-inclusive property

Frequently asked questions

Does Riu Playacar All Inclusive offer free cancellation for a full refund?
Yes, Riu Playacar All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Playacar All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Playacar All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Riu Playacar All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Riu Playacar All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Playacar All Inclusive?
You can check in from 3:00 PM - 11 PM. Check-out time is 11:00 AM.
What is there to do at Riu Playacar All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Riu Playacar All Inclusive also has 4 bars and a health club, as well as spa services and a garden.
Are there restaurants at or near Riu Playacar All Inclusive?
Yes, there are 4 on-site restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include Doña Aurelia (2.1 mi) and Ristorante Latinos (2.1 mi).
What's the area around Riu Playacar All Inclusive like?
Riu Playacar All Inclusive is a short 19-minute walk from Xaman Ha Aviary and 3 minutes' walk from Piste Cyclable sur Paseo Xaman-Ha. Travellers say that this property is in a good location.

Overall score and ratings

8.6

Fabulous

9.1/10

Cleanliness

9.1/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

Pooja, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

safe, safe
sergio, 9-night family trip
Verified Expedia guest review

4/10 Fair

We paid for an Ocean View room. Yes the room faced the Ocean, but there where trees blocking the view. When I mentioned it to them and only offered another room after we had already unpacked. (no Reimbursement offer) 2nd we went with friends and they put us on different floors. After I requested for the rooms to be next to each other. We booked this 6 months in advance and still could not put the rooms near each other.
Kathleen K, 11-night trip with friends
Verified Expedia guest review

8/10 Very good

The staff is amazing and extremely helpful. The staff really does work hard to maintain everything clean and accommodate customers needs. Not crazy about bathroom layout, it's pretty much an open concept layout. Really no privacy unless you're using the toilet. Some of the things I noticed that can be improved 1) The bathroom by the Turquesa pool restaurant needs AC 2) coffee maker would be great to have in rooms 3) amenities such as condition or shower cap should be added, shampoo was provided but not conditioner, lotion or shower cap.
Idalis, 5-night family trip
Verified Expedia guest review

2/10 Poor

Veronica, 3-night trip
Verified Expedia guest review

6/10 Good

The resort is in Playacar in a great location right across from shopping center. Food was decent but other than that I was not impressed. Pool area became very dirty throughout the day. Felt very crowded. Chairs on top of each other. Rooms need some updates. Showers and sinks take forever to drain. Night life was the worst part. This resort has absolutely nothing indoors, no indoor bars so on a rainy night or very hot nights it’s not very enjoyable. Shows were lame. No nightlife. The only saving grace was being able to go over to the RIU Tequila which had an indoor sports bar and the show area turned into a disco a few nights a week.
Franklin, 5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

The food and drinks we good. I loved how welcoming the staff was, they had great energy
Klaudia, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great property everything was perfect
Javier, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Definitely coming back , love the place , the service and the food .
Alexa, 5-night trip with friends
Verified Expedia guest review

8/10 Very good

My only complaint is dinners didn’t start till 6:45 and that is late for me but food was good
Kathleen, 7-night family trip
Verified Expedia guest review