Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Ocean Maya Royale All Inclusive Adults Only

4.5-star4.5 stars
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710, Mexico

Adults-only beachfront property with spa, near Tres Rios Ecopark
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • We loved the bartender Oli. He was great !!! Food was ok. Sports bar is closed due to…Oct 13, 2020
  • This resort was very good. We were pleased with our room. The beach is the absolute best…Oct 12, 2020

Ocean Maya Royale All Inclusive Adults Only

from €125
  • Maya Deluxe Garden View Adults Only
  • Maya Deluxe Ocean View
  • Privilege Junior Suite Adults Only
  • Privilege Honeymoon Junior Suite
  • Privilege Honeymoon Maya Deluxe

What’s around Ocean Maya Royale All Inclusive Adults Only

Landmarks

  • On the beach
  • Tres Rios Ecopark - 26 min walk
  • El Camaleon Mayakoba Golf Course - 33 min walk
  • Maroma Beach - 4.8 mi / 7.7 km
  • Grand Coral Golf Riviera Maya - 4.8 mi / 7.7 km
  • Quinta Avenida - 6.9 mi / 11.2 km
  • Mamitas Beach Club - 7.9 mi / 12.6 km
  • Playa del Carmen Main Beach - 7.9 mi / 12.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

At a glance

Key facts

Size

  • 320 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 6 restaurants
  • 5 bars/lounges
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Swim-up bar
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Volleyball on site
  • Golfing nearby
  • Pool umbrellas
  • Tennis on site
  • Spa tub
  • Sauna
Working away
  • Conference space
  • Conference space size (feet) - 2012
  • Conference space size (meters) - 187
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 32
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Ocean Maya Royale All Inclusive Adults Only’s small print

Also known as

  • All Inclusive Ocean Maya Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Royale All Inclusive Adults Only Playa del Carmen
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of MXN 650 (subject to availability)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ocean Maya Royale All Inclusive Adults Only

  • Does Ocean Maya Royale All Inclusive Adults Only offer free cancellation for a full refund?
    Yes, Ocean Maya Royale All Inclusive Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Ocean Maya Royale All Inclusive Adults Only?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Ocean Maya Royale All Inclusive Adults Only?
    Yes, there's free self and valet parking.
  • Is there a pool at Ocean Maya Royale All Inclusive Adults Only?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Ocean Maya Royale All Inclusive Adults Only?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Ocean Maya Royale All Inclusive Adults Only?
    You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge of MXN 650 (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Ocean Maya Royale All Inclusive Adults Only?
    Yes, there are 6 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Puerto (3.8 mi), Casa del Lago (3.9 mi), and Saffron (4.2 mi).

Recent reviews

Very Good 8.4 From 666 reviews

Exceptional 10.0
The staff at Ocean Maya resort went above and beyond when we had to evacuate for the hurricane. They kept us safe and well fed, and while it was not ideal, they did everything they could to keep people happy. After the hurricane, we enjoyed the pool and food. The staff was very helpful and we will absolutely be returning next year when it’s not hurricane season.
Sarah, us2 night romance trip
Exceptional 10.0
This resort is absolutely awesome enjoyed it very
This resort is absolutely awesome enjoyed it very much will definitely be back next year
Thomas, mx3 night trip
Exceptional 10.0
Liked cleanliness staff & Service ,property conditions & facilities room comfort , great service food and facilities Fully recommended . Ocean Maya Royale is a beautiful property with a lot to offer. All of the staff are so kind and wanting to make sure your having a good time The facilities were excellent, spotless, very well maintained. The rooms are spacious and modern. If you are looking for a fantastic experience in every single respect I truly recommend you Privilege Section . I would like to give some kudos to Giovannetti (from Beach Party and Pool Area) Lupe ( Spa) , Ever and the entire amazing Entertainment staff I recommend this hotel to everyone and will definitely be coming back. Thank you Ocean Maya Royale ¡
Lorena, us2 night romance trip
Very Good 8.0
Clean, very quiet, great service. The only issue: parking they made us Take a very long walk at 4am instead Taking us in one of their golf carts
Prado, us4 night family trip
Poor 2.0
hotel wasn’t open but Hotels.com
Hotel wasn’t open and hotels.com still allowed me to book it..
Hammad, us4 night trip
Exceptional 10.0
We will
Gabriela, us2 night trip with friends
Exceptional 10.0
They took fantastic COVID precautions from start to finish, and the stay itself was wonderful. No complaints except that our vacation was so short!
us5 night trip with friends
Poor 2.0
Wish I could say I even knew what the place looked like. My entire group of 10 had to be placed at a different hotel because ocean maya was not open during our time there. We ended up having to stay at Ocean coral turquesa. Had to wait two hours even after the 3pm check in to get a room key, had a big clump of hair stuck on our bathroom wall for days even WITH housekeeping coming by to clean, was told we’d receive a bottle of champagne for our anniversary sent to our room and never got it, we got chocolate covered strawberries that had mold on them, our AC stopped working our 2nd night there, water temp in shower switched from hot to cold ever two seconds of being in there, couldn’t make reservations for dinner for my group since apparently they only allow 6 people to sit together, pool closes at 8pm, when you’re outside by the pool the entire places smells like sulfur, due to Covid some restaurants at the all inclusive are permanently closed and you have to wait in line for some scrambled eggs, toast, waffle etc.... served and cooked by only one person. We were told we’d be upgraded to adults only privilege side of the resort but there was a jacuzzi tub on our balcony as stated, no drink service by the pool as stated so we had to visit the kid friendly side for that. Unfortunately seaweed covered the beaches this time of year so we couldn’t get in the water. Our bathroom flooded by shower and my husband and I had to get extra towels to clean it up ourselves.
Ashley, us4 night trip with friends
Poor 2.0
Not impressed at all. The food was poor. My room never really got cleaned. The water in the shower was constantly cold. My room phones didn’t work so I couldn’t call out and order room service or anything. There were spiders in my room. The beach was closed and seaweed every where. The hotel staff like the massage guy and the activities people were constantly harassing us trying to sell us something. The food overall was not good. Most of the restaurants were shut down. The gym and spa area were closed. It was just very disappointing. We were also upgraded to “privilege” but it came with no perks at all. My room was no different than a regular room.
Whit, us4 night trip with friends
Poor 2.0
When we first got to the resort we had to wait hours for our room to be ready even after 3pm check in. When we got to our room there were wads of hair all over the wall in our shower. (I wish there was a place to post a pic) It was awful! We had to ask 3 times to have it cleaned before it was actually cleaned. They even cleaned our room without removing the hair or cleaning the shower. The food at this resort was mediocre at best. We couldn’t even get in the beach due to all of the seaweed. I would NEVER stay here again or recommend this place to anyone!!!
Frustrated, us4 night trip with friends

Ocean Maya Royale All Inclusive Adults Only