Ocean Maya Royale All Inclusive Adults Only

Photo gallery for Ocean Maya Royale All Inclusive Adults Only

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On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
2 outdoor pools, pool umbrellas

Overview of Ocean Maya Royale All Inclusive Adults Only

VIP Access

Ocean Maya Royale All Inclusive Adults Only

4.5 star property
Adults-only beachfront aparthotel with spa, near Tres Rios Ecopark

8.2/10 Very good

1,079 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is €234
Price available on 30/08/2022
Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
Main amenities
  • 320 smoke-free apartments
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Spa tub
  • Room service
  • Terrace
Feel at home
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Contactless check-out

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Tres Rios Ecopark - 26 min walk
  • Maroma Beach - 16 min drive
  • Grand Coral Golf Riviera Maya - 14 min drive
  • Quinta Avenida - 21 min drive
  • Plaza Las Americas - 20 min drive
  • Mamitas Beach - 26 min drive
  • Playa del Carmen Main Beach - 24 min drive
  • Playa del Carmen Maritime Terminal - 29 min drive
  • Playacar Golf Club - 32 min drive
  • Xplor Theme Park - 30 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.1 miles/22.8 km

About this property

Ocean Maya Royale All Inclusive Adults Only

At Ocean Maya Royale All Inclusive Adults Only, you can spend time at the beach getting a beach massage, plus you'll be 0.7 mi (1.1 km) from Tres Rios Ecopark. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in Swedish massages, aromatherapy and hydrotherapy. La Hacienda, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. 4 bars/lounges and a fitness centre are other highlights, and apartments offer furnished balconies and LCD TVs. Fellow travellers like the helpful staff and bar.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until 5:30 AM
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach massages

Pool/Spa

  • 2 outdoor pools
  • Umbrellas
  • Hot tub
  • Sauna
  • Full-service spa
  • Massages
  • Spa treatment rooms
  • Reflexology
  • Body wraps
  • Body scrubs
  • Swedish massages
  • Body treatments
  • Manicures and pedicures
  • Facials
  • Aromatherapy
  • Sports massages
  • 4 treatment rooms
  • Hydrotherapy

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • On-site car hire

Restaurants on site

  • La Hacienda
  • El Charro
  • La Dolce Vita
  • Yookoso
  • Blue Moon

Food and drink

  • Coffee/tea maker

Dining

  • 5 restaurants
  • 4 bars/lounges
  • Minibar
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Hairdryer

Entertainment

  • 32-inch LCD TV with satellite service

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Desk
  • Conference space (2012 square feet)

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • In-room accessibility
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • ATM/banking services

Location highlights

  • Near the sea
  • In the entertainment district

Things to do

  • Fitness centre
  • Outdoor tennis courts
  • Tennis on site
  • Volleyball on site
  • Golf nearby
  • Theme parks nearby

General

  • 320 rooms
  • 2 floors
  • 32 buildings
  • Children 18 years old and younger are not permitted at this property

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Blue Moon – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late checkout can be arranged for an extra charge of MXN 650 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale Playa del Carmen
Ocean Maya Royale
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Playa Del Carmen
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A
Ocean Maya Royale Inclusive
Ocean Maya Royale All Inclusive Adults Only Aparthotel
Ocean Maya Royale All Inclusive Adults Only Playa del Carmen

Frequently asked questions

Does Ocean Maya Royale All Inclusive Adults Only offer free cancellation for a full refund?
Yes, Ocean Maya Royale All Inclusive Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Ocean Maya Royale All Inclusive Adults Only?
As of 17 August 2022, prices found for a 1-night stay for 2 adults at Ocean Maya Royale All Inclusive Adults Only on 30 August 2022 start from €234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Ocean Maya Royale All Inclusive Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ocean Maya Royale All Inclusive Adults Only?
Yes, there are 2 outdoor pools.
Are pets allowed at Ocean Maya Royale All Inclusive Adults Only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Ocean Maya Royale All Inclusive Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Ocean Maya Royale All Inclusive Adults Only?
You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge of MXN 650 (subject to availability). Contactless check-out is available.
What is there to do at Ocean Maya Royale All Inclusive Adults Only and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Ocean Maya Royale All Inclusive Adults Only also has 4 bars and a sauna, as well as a fitness centre and a garden.
Are there restaurants at or near Ocean Maya Royale All Inclusive Adults Only?
Yes, there are 5 on-site restaurants, featuring international cuisine, ocean views and poolside dining. Nearby restaurants include Casa del Lago (2.7 mi), Burger Stop (4.6 mi) and La Brasserie (5.1 mi).
Does Ocean Maya Royale All Inclusive Adults Only have any outdoor private spaces?
Yes, each apartment features a furnished balcony.

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.1/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Great resort
Amazing hotel and what makes the resort so fun is the staff. They are all very friendly. The entertainment team: Alexis, Angel, Eddy, Jonath and Andrea are all great and ensure everyone is entertained day and night. They arrange daily contests, games and nighttime activities. Alexis, Eddy , jonath and Angel also go above and beyond, regularly chatting to guests and checking everything is good for everyone. Miguel the pool bar tender is amazing too and always greets everyone with a smile and great service. Yolanda and Ana at the lobby bar are super friendly and Jonny and Eber are awesome too. We had a great time and Overall I would recommend this hotel. ❤️ to the entertainment team for being awesome.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
This is the second time my wife and I had the opportunity to enjoy this paradisiac place. After all we have been through as humans on the last two years, is always a blessing to be there, algas or not (I don’t remember the name you guys give to that brown invasor). This time we included my elderly mother and a cousin couple. Love it.
Marcos, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had such a great stay for our honeymoon! We were blown away by the friendliness & attentiveness from the staff. The food was delicious with many different options. The room was lovely and kept clean by a dedicated cleaning staff each day. We loved our stay so much that we will definitely be back again soon!
Erin, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was wonderful and the people cleaning the beach work so hard and did a great job we actually went into the ocean since there was hardly any seaweed.
Maricela, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Our room was the best ever (been there before)!! Great, friendly service at restaurants and bars. Small enough to get to know people and staff and most rooms close to pools and beach. Can easily walk everywhere. Love this resort!
Bobbi, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I loved the staff! Very friendly and helpful!
Patricia, 7-night romance trip
Verified Expedia guest review

2/10 Poor

High pressure soliciting upon arrival. Terrible customer service from front desk staff. Greeted by whom we thought were the resort staff only later to be informed they are outside sales reps. Constant game of he said she said despite being fluently able to communicate with staff. I felt like we were constantly being schemed. Awful experience and waist of time. I would never recommend anyone visit this establishment where the customer is always last and the attitude of if you don’t like it…not my problem!
Diana, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Donald, 3-night trip
Verified Expedia guest review

8/10 Very good

Overall this resort was nice and by the end of the stay, we agreed it was a resort we would visit again. However, it was a rough start. We booked an oceanfront room, but upon arrival were told there were none available. They did upgrade us to a junior Honeymoon suite. The suite was nice in a quiet part of the resort and had a jacuzzi on the private balcony. After walking around the resort we quickly noticed there was less than 10 true oceanfront rooms. Also at check-in we were told that you cannot put your towels out on chairs by the pool and beach to reserve them first thing in the morning, you must be using the chairs, which we thought was fair. However, this is not enforced at all! VERY difficult to find a chair after 9am. Also after check-in we were given the overlay of the property by a map and description of the restaurants etc, which was appreciated. However..., They then tried to trick us into going to breakfast at one of their other properties. They said the breakfast was nicer, all we have to do is get a tour of the property and listen to a presentation about it. This screamed time share vibes to us. We were there for an all-inclusive vacation and did not want to deal with being sold. We had to say no firmly 3 times before they stopped putting pressure on us. The food buffets left a lot to be desired, the Italian restaurant had the best location but the food lacked a lot of flavor. We upgraded to the privilege package on day 2 which solved most of our complaints.
Joel, 5-night romance trip
Verified Expedia guest review

6/10 Good

Mark, 4-night trip
Verified Expedia guest review