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Illusion Boutique Hotel

3.5 star property
Boutique hotel with outdoor pool, near Central Square

Choose dates to view prices

In the heart of Central Square, Illusion Boutique Hotel By BFH offers a serene escape with free local cuisine for breakfast and stunning views from the rooftop terrace. Guests can unwind by the outdoor pool, get lost in a book at the library, or take advantage of helpful multilingual staff and tour assistance.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Beach cabanas
  • Free beach club nearby
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Library
  • Multilingual staff

Feel at home (6)

  • Private bathroom
  • Living room
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains
The current price is €37
includes taxes & fees
20 May - 21 May

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room

Junior Room

9.0 out of 10
Wonderful
(6 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)
  • Partial ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Tulum Intl. Airport (TQO) - 99 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km

Restaurants

  • ‪Cervecería Chapultepec - ‬2 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Mi Jardin Secreto - ‬2 min walk
  • ‪Restaurante Tropical - ‬1 min walk

About this property

Illusion Boutique Hotel

Illusion Boutique Hotel features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can take a dip in the outdoor pool, and free perks include WiFi and continental breakfast daily between 8:00 AM and noon. This boutique hotel is also within a short 10-minute walk of Central Square and Quinta Alegría Shopping Mall. The helpful staff and beach get good marks from fellow travellers.

At a glance

DONE

Hotel size

    • 47 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
    • This property's beach club is 600 yards (550 metres) away.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (5 years old and younger) are not allowed
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–noon
  • Room service

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Multilingual staff
  • Beach cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Rooftop terrace
  • Library
  • Mosquito nets
  • An outdoor pool
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Handrails in hallways
  • Hallway handrail height (centimetres): 76
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 28
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Xperience Hotels
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Xperience Hotels Adults
Illusion Boutique Xperience Hotels Adults Playa del Carmen
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Hotel Hotel
Illusion Boutique Hotel By BFH
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Hotel By Xperience Hotels
Illusion Boutique Hotel Hotel Playa del Carmen
Illusion Boutique Hotel Adults Only By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel offer free cancellation for a full refund?

Yes, Illusion Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Illusion Boutique Hotel ?

Yes, there's an outdoor pool.

Are pets allowed at Illusion Boutique Hotel ?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Illusion Boutique Hotel ?

Sorry, there's no on-site parking at Illusion Boutique Hotel .

What are the check-in and check-out times at Illusion Boutique Hotel ?

Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Illusion Boutique Hotel ?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at Illusion Boutique Hotel and nearby?

Illusion Boutique Hotel has an outdoor pool and beach cabanas.

What's the area around Illusion Boutique Hotel like?

Illusion Boutique Hotel is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Playacar Beach.

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Reviews

Illusion Boutique Hotel Reviews

7.6

Good

8.2

Cleanliness

9.2

Location

8.6

Staff & service

7.2

Property conditions & facilities

Popular mentions

Room
Beach
Service staff
Elevator
Location
Breakfast
Air conditioning
Bed
Refrigerator
Lobby

Reviews

Verified

10/10 Exceptional

Great location, good price, clean, large rooms
Salvador, 2-night trip
Verified

10/10 Exceptional

Nice place to stay. Close to 5th ave.
Salvador, 1-night trip
Verified

10/10 Exceptional

All was good
Karol, 1-night trip
Verified

6/10 Good

Room, Staff and overall amenities were good. The one main problem is the loud music around the hotel. It is 1/2 block away from one of the most popular bars.
Joseph, 5-night trip
Verified

2/10 Poor

Bad place
Miguel, 5-night trip
Verified

8/10 Very good

Stinky water dont use
Karol, 3-night trip
Verified

2/10 Poor

omelette was no good
ferruh, 1-night trip
Verified

8/10 Very good

The air conditioning unit was not working properly, and the sheets were not in good condition
Miguel, 1-night trip
Verified

2/10 Poor

NO NO NO. This place has no ability to lock its front door. Young women working alone had no one to call when even she could not access our room w the weird key. 215-3-am. Then put us in another room that didn’t lock. She had no back up. We could have easily been trapped inside. Said there was no one to call and no options. Luckily I had a man with me who barricaded the door with our bags. So unsafe. The second room they put us in after having to have no place to go for 3 hours while they got us a room flooded when I took a short shower.
Kimberly, 1-night trip
Verified

6/10 Good

I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things.
tyonna, 5-night trip
Verified

10/10 Exceptional

The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Jill, 1-night trip
Verified

10/10 Exceptional

Excellent price and friendly staff (Sam & Candela) for the price they offer! My room had the best new shower head installed, property is under new management so they are going through small curves here and there learning and improving
Hemantkumar, 2-night trip
Verified

10/10 Exceptional

Very good location
Roberto Manuel, 4-night trip
Verified

10/10 Exceptional

Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room!
Mary, 8-night trip
Verified

8/10 Very good

Good location and good price for size of room
Mahealani, 1-night trip
Verified

2/10 Poor

Booked my room on Expedia. Showed up and they told me that room wasn’t available. Told me my only option was to stay at their other hotel 4 blocks away. My booking was non refundable, so off I went. Other hotel was fine, but I won’t stay here again. There’s other options. I stay here every month and feel like I was treated poorly.
Kevin, 2-night trip
Verified

10/10 Exceptional

all super good, especially the location
Anthony, 5-night trip
Verified

10/10 Exceptional

Quite and simple place, but very pleasing
Natalya, 4-night trip
Verified

10/10 Exceptional

Luciano the person in front desk was so friendly and very helpful , great location , breakfast included always have good option nice people there too, housekeeper they keep your room clean every day and that is fantastic
Verified

2/10 Poor

Cockroaches were all over the room and the staff would try to extort you for more money when you leave creating issues that had already existed and trying to charge for it. I do not recommend this place.
Shawn, 8-night trip
Verified

10/10 Exceptional

Perfect
Ernesto, 4-night trip
Verified

8/10 Very good

room was good and big....great suntan deck and pool.....employees very polite and helpful...big thank you to Yasuri for answering all our questions and making our 2 week stay comfortable....
Verified

6/10 Good

I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need
Gerardo, 6-night trip
Verified

10/10 Exceptional

I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Mohammad Ali, 8-night trip
Verified

8/10 Very good

Great location, this hotel is right in the middle of 5tha Avenida and 8th Street, 2 blocks from Bus station, half block from Beach. It is perfect if you dont mind the noisy night lifestyle of this area.
Edgar, 4-night trip