Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with spa, near Playa Mujeres Golf Club
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Excellence Playa Mujeres - Adults Only All Inclusive

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Aerial view
View from room
10 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Overview of Excellence Playa Mujeres - Adults Only All Inclusive

9.4 out of 10 Exceptional
9.4/10 Exceptional

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 7 poolside bars
  • 11 bars/lounges
  • Full-service spa
  • 7 outdoor pools
  • Rooftop terrace
  • 24-hour fitness centre
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Beach bar
Feel at home
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Furnished balcony or patio

Room options

Junior Suite Spa or Pool View

  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Swim Up Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

Terrace Suite With Plunge Pool

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

Two-Story RooftopTerrace Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Suite Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim Up Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Playa Mujeres
  • Playa Mujeres Golf Club - 34 min walk
  • Ultramar Ferry Puerto Juárez - 12 min drive
  • Terminal Marítima Isla Mujeres - 82 min drive
  • Norte Beach - 90 min drive
  • Cancun Mall - 14 min drive
  • Puerto Cancun Marina Town Center - 16 min drive
  • Plaza Las Americas - 15 min drive
  • Plaza 28 - 15 min drive
  • Turtle Beach - 22 min drive
  • Langosta Beach - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • El Patio - 7 min drive
  • Bordeaux - 6 min drive
  • Mar Bella - 10 min drive
  • Pizza Casa Jaguar - 11 min drive
  • Oceana - 7 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive offers a private beach where you can get a beach massage or sip a drink at the beach bar, plus you'll be 1.8 mi (2.8 km) from Playa Mujeres Golf Club. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Toscana, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 7 poolside bars, a rooftop terrace and a 24-hour fitness centre. The pool and overall property condition get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 450 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site valet parking

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 7 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Toscana – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
The Lobster House – This beachfront restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
The Grill – This beach steakhouse serves lunch and dinner. Open daily.
Barcelona – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
The Flavor Market – Overlooking the ocean, this fine-dining restaurant only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
No shows require payment in full, including taxes and service fee.

Also known as

Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Playa Mujeres Adults
Excellence Adults
Excellence Adults All Inclusive All-inclusive property
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Mujeres Adults Inc
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

Does Excellence Playa Mujeres - Adults Only All Inclusive offer free cancellation for a full refund?
Yes, Excellence Playa Mujeres - Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Excellence Playa Mujeres - Adults Only All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there are 7 outdoor pools.
Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there's free valet parking.
What are the check-in and check-out times at Excellence Playa Mujeres - Adults Only All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an on-site casino at Excellence Playa Mujeres - Adults Only All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
What is there to do at Excellence Playa Mujeres - Adults Only All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 7 outdoor swimming pools. Excellence Playa Mujeres - Adults Only All Inclusive also has 7 poolside bars, 11 bars and a private beach, as well as a 24-hour fitness centre, a sauna and a garden.
Are there restaurants at or near Excellence Playa Mujeres - Adults Only All Inclusive?
Yes, there are 10 on-site restaurants, featuring beachfront dining, international cuisine and garden views.
Does Excellence Playa Mujeres - Adults Only All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Excellence Playa Mujeres - Adults Only All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Excellence Playa Mujeres - Adults Only All Inclusive like?
Excellence Playa Mujeres - Adults Only All Inclusive is in Playa Mujeres, a short 13-minute walk from Mujeres Beach.

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Daniel, 3-night trip
Verified Expedia guest review

8/10 Very good

Outstanding staff! No premium drinks unless you get Excellence Club. The Lazy River didn’t have any current, more like a lazy pond. Can’t say enough about the staff and how well you are taken care of!
Joseph, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

There really isnt ac in the main buildings so its hot everywhere but your room. Also the pools were super hot. Ocean was better
Marcus, 3-night romance trip