Skip to main content.
All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

4.5-star4.5 stars
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720, Mexico

Adults-only hotel with 3 restaurants, near Quinta Avenida
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • This is a central new hotel with all inclusive system, which needs some work in order to…Feb 28, 2019
  • Spectacular resort. Everything they promised and then some. Highly recommend.Jan 30, 2021

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

from €108
  • Deluxe Junior Suite
  • Deluxe Master Suite

What’s around The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Landmarks

  • In Downtown
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk
  • Punta Esmeralda Beach - 30 min walk
  • Plaza Las Americas - 39 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 on site. Antigen screening for COVID-19 is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person. Guests should contact the front desk upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
Things to do
  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony or patio
  • Separate sitting area
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive’s small print

Also known as

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 Adults Only
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Inclusive Adults Playa del Carmen
  • The Reef 28 Inclusive
  • The Reef 28 Adults Only All Suites with optional All Inclusive
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen

Policies

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

  • Does The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offer free cancellation for a full refund?
    Yes, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    Yes, there's an outdoor pool.
  • Are pets allowed at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive?
    Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Gaucha (3-min walk), Chez Celine (3-min walk), and La bodeguita del medio (3-min walk).
  • What is there to do at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive and nearby?
    Onsite recreation at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive also has 2 bars and a fitness center.

Recent reviews

Fabulous 8.6 From 548 reviews

Exceptional 10.0
Will definitely stay again
It’s was an amazing trip and everyone was so nice
Savannah, us2 night trip with friends
Fair 4.0
Not a great choice
We flew into Cancun and wanted to stay somewhere a little more romantic than Cancun. Playa de Carmen offered nice beaches, activities and shopping! Very nice place to visit fir a quiet getaway. Next time I will pick a better hotel. Would you believe the beautiful spa that they advertise as well as the roof top spa are both cold? I was shocked. The Reef 28 does not offer ocean views, however it is a short walk to the beach. The rooms have showers only unless you book a junior suite which I was told would be an extra $50/person per night. Do I thought no biggie, we will purchase a spa package and relax in the advertised JACUZZI. Well when that was cold I was over it. It doesn’t make sense. The manager of the spa was not available so I left my cc number with someone who said her name was also Beatriz but she wasn’t the manager. I still haven’t received a Calk or refund for purchasing the spa package. My advice: don’t waste your time.
Olincia, us3 night trip
Good 6.0
Not as All-inclusive or as Gourmet as they say !
I give the overall a 6 out of 10 . The place was very clean and the location was close to all the action as well as the beach . They have a great product with a sub par execution. Some of the staff were very friendly and some ( mostly the ones in charge ) were not , but that is something sadly I find all over Mexico. There’s seems to be a system of overseeing everything ( eyes on you everywhere ) that I’m not comfortable with , but that is neither here nor there . Let me get to my three biggest complaints . All-inclusive means to me , that I shouldn’t have to wait for a waiter to ask his boss if I can have a second order of hash browns, or pay extra at the gourmet restaurants for the steak or lobster ... Next up is the Gourmet claim, the food was not wowing one bit . Breakfast was just so so and the three restaurants alternating open days did not make for a lot of choices . And lastly I was looking forward to roof top hot tubs but I was sad to find them Luke warm as well as the Aqua spa at the same temperature . I can’t say I won’t go back but I will try someplace else before I do
Salvatore, us4 night trip with friends
Exceptional 10.0
Awesome place!
Love this place, they welcomed us with a Very good and tasty Mimosas! They have a great rooftop where we spent an excellent time, we didnt have to go out and look for more beach club parties! In general everything was excellent and great price!
us1 night trip
Poor 2.0
Horrible customer service, it takes them hours before getting you any service whatsoever! Once the service is received, it’s usually not even properly received or even correct.
Kenza, ca7 night trip with friends
Fair 4.0
Very Loud Guests
We were at the hotel 4 nights, We enjoyed the food and services at the restaurants. However management seems do not care for loud guests,(very rap music's, loud conversation on the hall way all night long) nothing changed after reporting these issue to reception. there were people literally 2 am on hallway acting like they were in beach. I was very regret that we were there.
ELENA, us4 night trip
Very Good 8.0
Great hotel very clean and new. Perfect location 2blocks from beach and 1block from 5th ave. I would definitely stay here again.
us4 night romance trip
Exceptional 10.0
Pool staff were great.. Very welcoming upon arrival.
Adriana, us2 night trip with friends
Exceptional 10.0
I really like this hotel great service but the only thing I didn’t like was the pool hours are way too early it should be at least to 1 am because when it closes it’s leaving it’s guest bored and wishing they booked a hotel with a later pool
RacineB, us3 night family trip
Exceptional 10.0
Location was great! The proximity to everything was great; beach was half a block away, 5th Ave was 1 block in the other direction. Rooftop pool was fun, service was great. We had a suite, which was plenty of space for the 2 of us.
Jeff, us3 night romance trip

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive