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Hotel Santa Croce

3.0 star property
Relax on the sun-drenched terrace then savor flavors from Italy right here.

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Photo gallery for Hotel Santa Croce

Deluxe Double Room, 1 Queen Bed
Penthouse with Private Balcony and Pool | Terrace/patio
Reception
Penthouse with Private Balcony and Pool | Terrace/patio
Exterior
In the heart of Playa del Carmen, Hotel Santa Croce offers a charming retreat with an Italian flair. Unwind on the sun-kissed terrace, indulge in authentic cuisine at santa croce restaurant, or grab a coffee at the cafe. With in-room WiFi and a 24-hour front desk available to help plan your day.

Reviews

6.8 out of 10
Good

Popular amenities

  • Bar
  • Airport transfer
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Tour/ticket assistance

Feel at home (6)

  • Full-sized fridge/freezer
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Cable TV service
  • Children's menu

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Room

Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
  • 29 sq m
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Kitchen
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 8
  • 3 Double Beds OR 1 Double Sofa Bed

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Highlights

Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Central Square - 7 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 14 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Las Camelias - ‬2 min walk
  • ‪Antoinette - ‬1 min walk

About this property

Hotel Santa Croce

When you stay at Hotel Santa Croce, you'll be in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. For a bite to eat, guests can visit santa croce, which serves Italian cuisine and is open for breakfast, lunch and dinner. A bar/lounge and a terrace are other highlights.

Languages

English, Italian, Spanish

At a glance

DONE

Hotel size

    • 10 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: 10:30 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets stay for free (2 total)
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children's menu

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance

Facilities

  • Safe-deposit box at front desk
  • Terrace

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Full-sized fridge/freezer

More

  • Daily housekeeping

Special features

Dining

Santa croce – This restaurant specialises in Italian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 110 for adults and MXN 110 for children
  • Airport shuttle service is offered for an extra charge of MXN 1200 per vehicle (one-way)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Adventure Experience playa del carmen
Hotel Adventure Experience
Adventure Experience playa del carmen
Hotel Santa Croce Hotel
Hotel Adventure Experience
Hotel Santa Croce Playa del Carmen
Hotel Santa Croce Hotel Playa del Carmen

Frequently asked questions

Does Hotel Santa Croce offer free cancellation for a full refund?

Yes, Hotel Santa Croce does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Santa Croce?

Yes, pets stay for free, with a limit of 2 total.

Is parking offered on site at Hotel Santa Croce?

Sorry, there's no on-site parking at Hotel Santa Croce.

Is an airport shuttle service offered by Hotel Santa Croce?

Yes, an airport shuttle is available. The charge is MXN 1200 per vehicle one-way.

What are the check-in and check-out times at Hotel Santa Croce?

Check-in start time: 2 PM; check-in end time: 10:30 PM. Check-out time is 11 AM.

Is there an on-site casino at Hotel Santa Croce?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

Are there restaurants at or near Hotel Santa Croce?

Yes, santa croce offers Italian cuisine.

What's the area around Hotel Santa Croce like?

Hotel Santa Croce is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach.

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Hotel Santa Croce Reviews

Reviews

6.8

Good

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Poor

Pésimo servicio, me negaron mi reservación porque la persona que entregaba las llaves no estaba en el hotel, y fue muy grosero su trato
Alejandro, 1-night trip

4/10 Fair

Kunde inte betala med kort då kortläsaren var trasig. Vilket betyder att nätterna inte registreras Eftersom stranden var helt stängd pga pandemin,så tänkte vi att det finns
Mia, 5-night trip

8/10 Very good

El lugar bonito y bien ubicado para el precio. Deben mejorar el check in
1-night trip

10/10 Exceptional

Muy bien, queda muy cerca de todo, buena ubicación .
3-night trip

8/10 Very good

Me gusto lo cercano a donde se aborda el ferri y que hay comercios cerca del lugar. No me gusto que el baño de la regadera no tuviera puerta oh cortina.
Rafael, 2-night trip

2/10 Poor

Fatal
El precio cobrado casi fue el doble que el anunciado, muy caro para su nivel de servicio y no había gente para recibir de 11 de la noche a 6 de la mañana, un engaño
Antonio, 1-night trip

10/10 Exceptional

Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Alex, 3-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

1-night trip

6/10 Good

Buen lugar para hospedarse
Cerca de la 5a avenida, se me complicó un poco localizarlo porque no tiene mucha señalización, el lobby es muy modesto. La habitación en la que me quedé estaba muy cómoda y se podía descansar sin problema. Quisiera comentar que tuve problemas en la reservación porque me cobraron dos veces y la resolución tardó un poco, fuera de eso me agradó el hotel.
Luis, 4-night trip

4/10 Fair

No lo recomiendo
En general mal el hotel mala información en recepción, habitaciones con muy mal aspecto en general sabanas muy feas etc.
Mario humberto, 1-night trip

4/10 Fair

ALEJANDRO, 7-night trip

10/10 Exceptional

Buena Ubicación y Atención
No hicieron limpieza ni me dieron shampoo y crema que me dieron en Enero 2018
Gustavo, 2-night trip

2/10 Poor

Ni aunque costara 100 pesos la noche , regresaria
La regadera olía a orines , al bañarse el agua salía hasta el dormitorio , los colchones súper viejos y todo estaba muy sucio !!!
omar, 1-night trip

8/10 Very good

En muy buen lugar
Esta en un lugar muy céntrico, los cuartos muy cómodos y me gusto mucho el servicio del personal son muy amables
2-night trip

10/10 Exceptional

Excelente hotel cerca de todo, la playa, bares, restaurantes, el staff es muy amable, un lugar excelente para dormir despues de estar todo el dia disfrutando
Armando, 6-night trip

10/10 Exceptional

Accesible
Agusto muy recomendable y accesible
Christopher, 1-night trip

8/10 Very good

Good location and price hotel
Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
JESSE, 2-night trip

10/10 Exceptional

8/10 Very good

1er parada para mi estancia permanente!!
Es un hotel sencillo, lindo y agradable El personal se esmera mucho para que uno como huésped se sienta como en casa, felicitaciones a Sasha el gerente y a Eduardo un empleado que siempre está para atender la necesidades de los huéspedes en gral!!!
Carlo, 3-night trip

2/10 Poor

No funciona el aire acondicionado
Son las 2 am y no podemos dormir, el aire acondicionado no funciona, esto es una estafa, esta mas fresco afuera que dentro de la habitacion
1-night trip

4/10 Fair

Hotel cerca playa
No me respetaron el precio con el que reserve en linea.
1-night trip

6/10 Good

Good and Quick
Good and Quick good for a night nothing much ... ...........................................................................
ravi , 1-night trip

4/10 Fair

Concerned about privacy
Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.

6/10 Good

Hotel
El colchón es malísimo. Se te clavan los muelles en la espalda. Y permiten mucho ruido a cualquier hora de la noche.
pepiña, 1-night trip