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BALAM Playa - 15 Th. Ave

3.0 star property
Beach hotel with outdoor pool, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for BALAM Playa - 15 Th. Ave

Private beach nearby, beach bar
Terrace/patio
Exterior
Executive Studio Suite
Grand Studio Suite

Reviews

5.6 out of 10

Popular amenities

  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Private beach
  • Outdoor pool
  • Beach club nearby
  • Self parking
  • Beach bar
  • 24-hour front desk
  • Air conditioning
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Porter/bellhop
Feel at home
  • Full-sized fridge/freezer
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Self-parking (surcharge)
  • Netflix
The price is €27
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Private bathroom
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Grand Studio Suite

Terrace/patio

Grand Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Private bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite

Exclusive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite

Family Studio Suite

Family Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Smart TV
Ceiling fan
Private bathroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Single Sofa Bed

Similar properties

Private beach nearby, white sand

Papagayo Hotel Boutique

Parking available
Free WiFi
Air conditioning
24/7 front desk
7.2 out of 10, Good, (200)
The price is €31
includes taxes & fees
3 Dec - 4 Dec
Papagayo Hotel Boutique
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About the area

Map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 4 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 6 min walk - 0.5 km
  • Mamitas Beach - 17 min walk - 1.5 km
  • Playacar Golf Club - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.7 km

Restaurants

  • ‪Burger Playa - ‬2 min walk
  • ‪Fives Rooftop - ‬2 min walk
  • ‪Tacos Gomez - ‬1 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk

About this property

BALAM Playa - 15 Th. Ave

BALAM Playa - 15 Th. Ave offers a fantastic location, putting you a short five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. After splashing around at the outdoor pool, you can unwind with a drink at the beach bar. Also, Playa del Carmen Maritime Terminal and Playacar Golf Club are a short five-minute drive away. Fellow travellers say great things about the helpful staff.

Languages

English, Italian, Spanish

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Uncovered on-site self-parking (USD 10 per day)
  • On-site parking includes off-street options
  • Off-site parking within 164 ft (USD 10 per day)
  • Street parking available

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Beach bar

What to do

  • Private beach access
  • Beach club nearby (surcharge)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Porter/bellhop

Facilities

  • Mosquito nets
  • An outdoor pool
  • Lockers available

Room amenities

Be entertained

  • 40-inch Smart TV
  • Premium cable channels
  • First-run films
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Full-sized fridge/freezer

More

  • Daily housekeeping
  • Access via exterior corridors

Fees & policies

Pets

  • Pets are allowed for an extra charge of USD 5 per pet, per day

Parking

  • Uncovered self-parking costs USD 10 per day
  • Parking is available nearby and costs USD 10 per day (164 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 11:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Property Registration Number HSR190307TC4

Also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Does BALAM Playa - 15 Th. Ave offer free cancellation for a full refund?
Yes, BALAM Playa - 15 Th. Ave does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at BALAM Playa - 15 Th. Ave?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 11:00 PM.
Are pets allowed at BALAM Playa - 15 Th. Ave?
Yes, pets are welcome. There's a charge of USD 5 per pet, per day.
Is parking offered on site at BALAM Playa - 15 Th. Ave?
Yes. Self-parking costs USD 10 per day.
What are the check-in and check-out times at BALAM Playa - 15 Th. Ave?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at BALAM Playa - 15 Th. Ave?
No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min walk) is nearby.
What is there to do at BALAM Playa - 15 Th. Ave and nearby?
BALAM Playa - 15 Th. Ave has an outdoor pool.
What's the area around BALAM Playa - 15 Th. Ave like?
BALAM Playa - 15 Th. Ave is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 3-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Maritime Terminal.

BALAM Playa - 15 Th. Ave Reviews

Reviews

5.6

5.6/10

Cleanliness

5.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Poor

Obviously I DO NOT recommend this place…
There were cockroaches in the room and the bathroom... I mentioned it to Sandra, the manager, and she did nothing about it. She ignored me. I sent her the text and the photos. She got angry... and I just stayed quiet... SHE DOESN'T CARE ABOUT TREATING THE GUEST WELL.
3-night business trip
Verified Hotels.com guest review

4/10 Fair

Balam Playa
The room had very dim light and some of the hallways and stairs were unlit. The pooll was unlit. I told the clerk about the light and he said they were aware. The door to bathroom was off one of the hinges. Toilet barely flushed. I had to use a bucket. I would not go there again
NIck, 4-night trip
Verified Hotels.com guest review

2/10 Poor

The date of check in we arrived late the area was secluded and the building next to this hotel had a notice of legal closure due to human trafficking. My first priority was my family safety which both Expedia and the hotel disregarded. The hotel was dirty, the ac was not working most days and there was no hot water. The experience was horrible
Veronica, 6-night family trip
Verified Expedia guest review

2/10 Poor

Ruth, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

.
Damien, 2-night trip
Verified Expedia guest review

4/10 Fair

Bad breakfast. Not very clean. Old hotel.
Ivan, 2-night trip with friends
Verified Expedia guest review

6/10 Good

The hotel is not like in the pictures, the swimming pool area is in bad conditions. They don't mention what type of breakfast they offer and it is just one coffee, one orange juice and a piece of bread
Arlen, 6-night family trip
Verified Expedia guest review

6/10 Good

Elias, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Llegamos y había un anuncio de clausurado, pero aún así estaba en servicio, el hotel es limpio, muy bueno si solo quieres ir a dormir como nosotros, la TV con cable no funciona pero, el internet si está cerca del portal maya y la quinta avenida, además había unos tacos bien buenos en la plaza de en frente Cuando llegamos había como 4 personas y cero nos atendieron bien, ya cuando hicimos check in hubo otra persona que si fue súper amable
Jimena, 1-night romance trip
Verified Expedia guest review

2/10 Poor

wrong place to stay
DAN EARL, 6-night family trip
Verified Expedia guest review

2/10 Poor

This hotel is appaling, filthy, noisy, stained sheets and no covering at the bathroom window. Uninhabitable. Travelocity should not have this hotel on their site, nothing was as advertised and we had to move hotels, which cost a lot of money, but hey, I guess TrVelocity got their commission, so stuff their customers. Not once have Travelocity got back to us about this hotel, so my advice is STAY AWAY
Verified Travelocity guest review

10/10 Exceptional

Better than expected
Price is right, clean , close to everything, (must like bird sounds day and night
George, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The people who run this place r rude no respect being a guest very dirty by the pool internet was poor very very noisy
Holly, 7-night trip
Verified Expedia guest review

2/10 Poor

This hotel is closed down by authorities
This hotel had banners and stickers stating that it's "clausurado", this means that the authorities found reasons to shut it down. They are still conducting business in an illegal manner. They check you in through a little window and make you go to another building where the room was smelly and filled with dead bugs. Didn't stay there and money wasn't refunded.
2-night business trip
Verified Hotels.com guest review

2/10 Poor

Jorge, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Noisy room, was beside the terrasse. The breakfast was verry minimal, The person responsible didn't even want to give an extra slice of bread. The staff at the reception do not speak a word of English. There was no safe in the room, and the sheets appeared to be soiled.
Bogdan, 1-night trip
Verified Expedia guest review

2/10 Poor

Ever have accommodation like this
mohamed el mechry, 3-night trip
Verified Expedia guest review

2/10 Poor

Nothing in listing matches what is actually there. The owner manages said they would refund in full. Expedia has tried to contact them with no awanser. I have photos of all the cockroaches. Have a screenshot of messages that say they will refund us but still have not been refunded
Eric, 5-night family trip
Verified Expedia guest review

2/10 Poor

Yacine, 2-night trip
Verified Expedia guest review

2/10 Poor

Ana Gabriela, 4-night trip
Verified Expedia guest review

2/10 Poor

Misrepresented description and picture. There is no beach associated with property. Ground floor rooms are so dark, sunlight never come. In Breakfast give one slice of bread and 1 coffee. If you ask more they refuse with big disrespect. All fake.
Subhash, 7-night trip
Verified Expedia guest review

6/10 Good

Customer service was not the best you paid what you get it’s more like a motel
Yesnia, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Stanislav, 7-night family trip
Verified Expedia guest review

6/10 Good

We did not spend much time in Playa, it was just a quick stay. The location is good but housekeeping could work a little on dusting the bathroom door & sweeping floors. There was a little sand in places. Also, the shampoo didn't lather, maybe it was eco friendly. Generally it was satisfactory for the price.
Shelley, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Ignacio, 4-night trip
Verified Expedia guest review