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Terrasse Hotel Playa del Carmen

3.5 star property
Art Deco hotel with outdoor pool, near Playa 88

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Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Outdoor pool, pool loungers
Rooftop terrace
Deluxe Double Room, 2 Double Beds | View from room
Reception
Terrasse Hotel Playa del Carmen offers a warm welcome with a rooftop terrace, an inviting restaurant, and rejuvenating spa services. Connect to in-room WiFi and enjoy beach towels, multilingual staff, while nearby Punta Esmeralda Beach beckons. Previous guests have praised the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Spa
  • Pool
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Beach sunloungers
  • Beach towels
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Communal living room
  • Front desk safe

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Minibar
  • Digital TV service

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710

What's nearby

  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Quinta Avenida - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 4.3 km
  • Punta Esmeralda Beach - 6 min drive - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪San Lucho Mezcaleria - ‬6 min walk
  • ‪Ojo de Agua - ‬7 min walk
  • ‪Crisol - ‬2 min walk
  • ‪Quadra Café - ‬4 min walk
  • ‪Tropical Tacos - ‬4 min walk

About this property

Terrasse Hotel Playa del Carmen

Terrasse Hotel Playa del Carmen features a rooftop terrace and puts you within a 15-minute walk of Playa del Carmen Main Beach and Mamitas Beach. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. This Art Deco hotel is also a short five-minute drive from Quinta Avenida and Playacar Beach. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 22 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

    • No on-site parking

Transfers

    • Airport shuttle*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Shared microwave
  • Water dispenser

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Communal living room
  • An outdoor pool
  • Spa services
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas
ROOM

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts cash.
Cashless transactions are available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen
HELP_OUTLINE

Frequently asked questions

Does Terrasse Hotel Playa del Carmen offer free cancellation for a full refund?

Yes, Terrasse Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Terrasse Hotel Playa del Carmen?

Yes, there's an outdoor pool.

Are pets allowed at Terrasse Hotel Playa del Carmen?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Terrasse Hotel Playa del Carmen?

Sorry, there's no on-site parking at Terrasse Hotel Playa del Carmen.

Is an airport shuttle service offered by Terrasse Hotel Playa del Carmen?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Terrasse Hotel Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Terrasse Hotel Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.

What is there to do at Terrasse Hotel Playa del Carmen and nearby?

Terrasse Hotel Playa del Carmen has an outdoor pool and spa services.

What's the area around Terrasse Hotel Playa del Carmen like?

Terrasse Hotel Playa del Carmen is a short 13-minute walk from Playa del Carmen Main Beach and 11 minutes' walk from Mamitas Beach.

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Terrasse Hotel Playa del Carmen Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Water
Food
Breakfast
Bed
Bathroom
Location
View

What guests liked

  • The property serves a great breakfast and offers a lovely dining experience. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great staff, nice quiet hotel.
mitchell, 7-night trip

10/10 Excellent

Lovely!!Not far from the restaurants and the beach.
Laura, 5-night trip

10/10 Excellent

Great place!
Kaiwen, 1-night trip

10/10 Excellent

Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
Ian, 9-night trip

10/10 Excellent

Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars.
Connor, 2-night trip

8/10 Good

Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
Michelle, 4-night trip

10/10 Excellent

Awesome staff, clean hotel, will definitely stay there again!
Timothy, 7-night trip

10/10 Excellent

This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
Andy, 3-night trip

10/10 Excellent

Great little hotel.

Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
JACK, 1-night trip

10/10 Excellent

Very beautiful hotel, affordable, kind and attentive staff, near local homes and shops
Dahlia, 11-night trip

8/10 Good

beautiful hotel on a budget! gorgeous views from the roof/pool & the restaurant had a great breakfast :)

6/10 Okay

The rooms are small and the bed is not comfortable. It’s very basic.
Robin, 3-night trip

8/10 Good

Good place to stay. They have street parking and on Sundays they a street marking the anyone would enjoying.

8/10 Good

Great spot.
Justin, 1-night trip

10/10 Excellent

The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant
Juan, 4-night trip

10/10 Excellent

The staff are so nice and friendly
Brenda, 11-night trip

8/10 Good

Good
Luis Fernando, 1-night trip

10/10 Excellent

I loved how cozy and welcoming it felt, wish the hotel had a parking garage.
Jeannette, 3-night trip

10/10 Excellent

Best place in Playa! I will always come back here. It has everything
Nikoletta, 3-night trip

8/10 Good

Very good, cozy hotel

The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Rendell, 2-night trip

6/10 Okay

Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Mohammed, 1-night trip

8/10 Good

The hotel was clean and decor was so nice! Pool was okay. Also the staff was so friendly and helpful :) The only downside were the beds, they looked nice but were so hard!
Jenni, 4-night trip

10/10 Excellent

All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
CJ, 1-night trip

8/10 Good

Beautiful roof top
CHRISTOPHE, 1-night trip

10/10 Excellent

A nice small hotel out of the tourist zone! Room was clean and well equipped. The only thing I didn’t care for was the plastic mattress pad 😕 loved the courtesy coffee and fruit 24 hrs. The cafe Emilio’s Pizza in the lobby was the best!!
Joanne, 1-night trip