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The Panoramic By Xperience Hotels

3.5 star property
Tulum apartment with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Panoramic By Xperience Hotels

Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Property grounds
Exterior
Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Reviews

7.8 out of 10

Good

Popular amenities

  • Airport transfer
  • Pet-friendly
  • Gym
  • Pool
  • Kitchen
  • Refrigerator
Main amenities
  • 33 apartments
  • Weekly housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Fitness centre
  • Airport shuttle
  • Air conditioning
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Kitchen
  • Private bathroom
  • Coffee/tea maker
  • Blackout curtains
  • Lift
  • Premium bedding

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Basic Studio, 1 King Bed

Basic Studio, 1 King Bed

Basic Studio, 1 King Bed

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Apartment (Two Bedroom)

Classic Apartment (Two Bedroom)

Classic Apartment (Two Bedroom)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
  • 140 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

Motto by Hilton Tulum

Pool
Spa
Pet-friendly
Free parking
8.6 out of 10, Excellent, (180)
The price is €134
includes taxes & fees
19 Dec - 20 Dec
Motto by Hilton Tulum
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About the area

Map
Calle 3 poniente entre, Calle 12 Sur, Tulum, ROO, 77760

What's nearby

  • Tulum National Park - 6 min drive
  • Gran Cenote - 8 min drive
  • Tulum Beach - 8 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Playa Paraiso - 12 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 39 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sukhothai - ‬19 min walk
  • ‪El Camello Jr - ‬2 min drive
  • ‪La Taqueria Pinches Tacos Shop - ‬5 min walk
  • ‪Vaivén - ‬6 min walk
  • ‪La Consentida - ‬6 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Panoramic By Xperience Hotels

The Panoramic By Xperience Hotels features a rooftop terrace and puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. For a bit of exercise, you can visit the fitness centre, or go for a swim in the outdoor pool. Apartments feature kitchens, Smart TVs and premium bedding.

Languages

English, Spanish

At a glance

DONE

Property size

    • 33 apartments
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 7:00 PM
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
PETS

Pets

    • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
VPN_KEY

Other information

    • Designated smoking areas

Property amenities

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Kitchen

  • Fridge
  • Freezer
  • Coffee/tea maker

Bedrooms

  • Premium bedding

Bathrooms

  • Shower
  • Rainfall shower head
  • Towels provided

Entertainment

  • Smart TV

Outdoor areas

  • Rooftop terrace
  • Decking or patio

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 20 per pet per night
  • 1 total (up to 10 kg per pet)
  • Welcoming dogs only
  • Deposit: USD 20 per night

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Multilingual staff
  • Luggage storage
  • Blackout curtains
  • Front desk (limited hours)
  • Free bottled water

Things to do

  • Fitness centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 33 rooms
  • 4 floors
  • 3 buildings
  • Individually decorated
  • Individually furnished

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 220 per vehicle (one-way)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 20 per night
  • Pets are allowed for an extra charge of USD 20 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

The Panoramic By Xperience Hotels Hotel
The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Hotel Tulum

Frequently asked questions

Does The Panoramic By Xperience Hotels offer free cancellation for a full refund?
Yes, The Panoramic By Xperience Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Panoramic By Xperience Hotels?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at The Panoramic By Xperience Hotels?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 20 per pet, per night, and there's also a deposit of USD 20 per night. Service animals are exempt from fees.
Is parking offered on site at The Panoramic By Xperience Hotels?
Yes, there's free self parking.
Is an airport shuttle service offered by The Panoramic By Xperience Hotels?
Yes, an airport shuttle is available. The charge is USD 220 per vehicle one-way.
What are the check-in and check-out times at The Panoramic By Xperience Hotels?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at The Panoramic By Xperience Hotels and nearby?
The Panoramic By Xperience Hotels has an outdoor pool and a fitness centre.
Does The Panoramic By Xperience Hotels have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker and a fridge.
Does The Panoramic By Xperience Hotels have any outdoor private spaces?
Yes, each apartment features a deck or patio.

The Panoramic By Xperience Hotels Reviews

Reviews

7.8

Good

8.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno. El lugar de estacionamiento Perfecto
Verified Expedia guest review

8/10 Very good

The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished
Verified Expedia guest review

10/10 Exceptional

Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.
willie, 5-night family trip
Verified Expedia guest review

4/10 Fair

The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
Shateema, 4-night family trip
Verified Expedia guest review

8/10 Very good

Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
Lura, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tiffany, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The accommodations and personal. Room was amazin
Yesenia Jennifer, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

Brandon, 4-night trip
Verified Hotels.com guest review

6/10 Good

I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Angela, 7-night family trip
Verified Expedia guest review

2/10 Poor

HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
VALERIE, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !
6-night romance trip
Verified Expedia guest review

2/10 Poor

We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.
8-night romance trip
Verified Expedia guest review

2/10 Poor

Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.
2-night romance trip
Verified Expedia guest review

6/10 Good

Very nice hotel for the most part as far as look but they don’t have food and my hot water didn’t work in my room the don’t have wash clothes just hand towels and dry towels. And they don’t clean or change sheets while you are there or switch out towels.
3-night romance trip
Verified Expedia guest review

4/10 Fair

4-night trip
Verified Expedia guest review

8/10 Very good

Jesse, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Juan was great! The room I booked wasn’t available the first night we were there, but Juan made sure to accommodate us & had the room prepared for our last 3 nights!
4-night family trip
Verified Expedia guest review

2/10 Poor

4-night trip
Verified Expedia guest review

8/10 Very good

Very unique hotel!
This hotel is super nice- the center with all of the trees that opens up to the sky is so cool. Room was spacious and clean and I liked the big bathroom. A few things I disliked: first is the location, it's a bit removed from the main downtown part of Tulum, so it takes 10-15 min to get a taxi called there, and the roads are horrible (bumpy dirt road with tons of holes in it). Second, not sure if this is truly a hotel or a "condo" but there was no housekeeping service any of the days I stayed, i.e. bed not made, trash wasn't taken out, toilet paper not replaced, etc. Lastly, one night there was a ton of people either above or next to me having a party. I didn't want to be that person to call the front desk to tell them to be quiet, but it was VERY loud and I was trying to sleep. There is NO phone in the room to contact front desk, and it was almost midnight so I wasn't getting out of bed. I called hotels.com for them to try to connect me but they did not have a direct # to the front desk, just some customer service answering machine. I could "leave a message" - sorry I did not want my problem solved the next day. Major fail, very annoying. The rooftop pool is a big draw- very cool circular infinity pool, however it was not filled all the way when I was there so it was a bit disappointing (they were repairing some tiles). Overall the hotel is nice, but I'm not sure I'd stay again.
Kimberly, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Amazing time at The Panoramic. The hotel was clean and our private pent house was great. We loved our private pool and the views! Keep in mind that there are no restaurants, as this is a condo-style type of hotel. Also, you have to go through dirt roads to get to the hotel, so it's a little annoying for taxi's to pick us up, but other than that it was great.
nair, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel near Tulum town, perhaps 15 mins away from coastline. Amazing rooftop pool with a remarkable view.
Billyrojas, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay ...
It was a great hotel ... I will def go back and stay
Rosheta, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Poor management
Upon check in, they told me that the room I paid for was not available due to “maintenance”. I asked to see the room and they could not show me. I believe the gave my room away. I paid for a 3 bedroom PH suite with private pool and got a 2 bedroom regular room instead. Then...the electricity and water went out the next day and all they could tell me was that they’re not a hotel and to contact the people I booked with (which was Hotels.com) (which I also had NO SERVICE to contact anyone). My birthday was ruined!
Enjoli, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

4-night trip
Verified Orbitz guest review

8/10 Very good

Pool and view is the best view I have experienced in a long time. I absolutely loved it.
Lex, 4-night family trip
Verified CheapTickets guest review