2/10 Poor
27 August 2023
Never coming back after coming many times
I have stayed here about 4 times and the last one being august 25-27. The first time was December 2022 and everything was perfect ! But every stay after that in April,July and the last one august have gone downhill. In April they gave me a room without ocean view after I paid but they said they where booked for that first night but could go the second. Then In July room service took forever to bring food (about an hour) food tastes like buffet food with exception to Almar restaurant.but the last visit was the last straw first they did t answer the room service line after many tries had to go down to the buffet to get my breakfast because it was 11:20 am and then the hostess notified me that I could not take the plates because they where heavy and I could spill and they would take them to the room it took them 30 minutes ! The food was stone cold and the same thing happened for lunch. Then we went to the pool/ beach and it took them 2 hours to serve us after being inspira members they would just ignore my daughter and I and have to go the actual bar and order which they where serving other people in the pool/ beach area. Then it started to rain and had to put the umbrellas up my daughter was with me and as I was struggling my daughter jumped in the pool and was drowning all the staff was just laughing as I jumped and lifeguard did nothing. Other guests helped us out. Super unprofessional and staff did not even come to ask if she was ok never coming back there so much more !!
Isamar
Isamar, 1-night family trip
Verified Hotels.com guest review