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Xperience Tulum Hotel

Photo gallery for Xperience Tulum Hotel

Garden
Flat-screen TV, Netflix, streaming services
Front of property
2 restaurants, breakfast, lunch and dinner served, Italian cuisine
Rainfall showerhead, towels, soap, shampoo

Overview of Xperience Tulum Hotel

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Xperience Tulum Hotel

4.5 star property
Luxury hotel in Tulum City Center with 2 restaurants and spa

8.8/10 Fabulous

73 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Calle 8 Lote 4 Mza 22 Zona 1, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Beach club nearby
  • Beach towels
  • Waterslide
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Babysitting (surcharge)
  • Cookware, dishware and utensils
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Tulum City Center
  • Tulum National Park - 11 min drive
  • Gran Cenote - 13 min drive
  • Tulum Beach - 13 min drive
  • Playa Paraiso - 22 min drive
  • Tulum Mayan Ruins - 25 min drive
  • Sian Ka'an Biosphere Reserve - 31 min drive
  • Xel-Há Park - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 98 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Palma Central - 9 min walk
  • El Camello Jr - 7 min walk
  • La Barracuda - 11 min walk
  • Guacamole Club - 12 min walk
  • El Sabor de las Cazuelas - 9 min walk

About this property

Xperience Tulum Hotel

Placing you 3.8 mi (6 km) from Tulum Beach and 4.9 mi (7.8 km) from Playa Paraiso, Xperience Tulum Hotel offers an airport shuttle (available 24 hours) for MXN 2500 per vehicle. Guests can visit the spa to be pampered with deep-tissue massages, facials or body scrubs, and JUICEBOX, one of 2 restaurants, serves breakfast and lunch. There's an outdoor pool and a bar/lounge, and in-room conveniences at this luxurious hotel include fridges and microwaves.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • You will be asked to provide the property with a copy of your passport after booking

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free secured on-site self-parking
  • On-site parking includes off-street options

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Water slide
  • Childcare in room (surcharge)

What to do

  • Beach club nearby (surcharge)
  • Beach nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike hire
  • Beach towels
  • Bike storage
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 100
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Bike parking
  • Full-service spa
  • 24-hour pool access
  • Massage/treatment rooms
  • Water slide

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Netflix

Home comfort

  • Air conditioning
  • Minibar
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Soap and shampoo
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Toaster
  • Free bottled water
  • Cookware, dishes and utensils
  • Blender

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The Healing Spot has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

JUICEBOX – Overlooking the pool and garden, this delicatessen serves breakfast, brunch and lunch. Guests can enjoy al fresco dining (weather permitting).
Tikka – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 450 for adults and MXN 200 to 400 for children
  • Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 18 costs MXN 200 (one-way)

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Xperience Tulum Hotel Hotel
Xperience Tulum Hotel Tulum
Xperience Tulum Hotel Hotel Tulum

Frequently asked questions

Does Xperience Tulum Hotel offer free cancellation for a full refund?
Yes, Xperience Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Xperience Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Xperience Tulum Hotel?
Yes, there's an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Xperience Tulum Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Xperience Tulum Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Xperience Tulum Hotel?
Yes, an airport shuttle is available. The charge is MXN 2500 per vehicle one-way.
What are the check-in and check-out times at Xperience Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Xperience Tulum Hotel and nearby?
Have fun with nearby activities such as boat tours, fishing and hiking. Additional recreation nearby includes cave exploring and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Xperience Tulum Hotel also has a water slide and a fitness centre, as well as spa services and a garden.
Are there restaurants at or near Xperience Tulum Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining, Italian cuisine and garden views.
What's the area around Xperience Tulum Hotel like?
Xperience Tulum Hotel is in Tulum City Center, a short 20-minute walk from Dos Aguas Park.

Reviews

8.8

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Julieta, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cihat Hilmi, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eunice, 4-night trip
Verified Expedia guest review

8/10 Very good

I highly recommend this place especially if you want an economical way without compromising comfort to stay in Tulum. The grounds were gorgeous, the hotel rooms were optimal. Each room has refrigerator, stove, dishes, sink etc. the patios outside of the room was lovely with seating and tables for relaxing. Concierge was very pleasant and knowledgeable. The amenities are minimal. No wash cloths available even upon request. The room has one small rack for clothing storage. Bathroom counters are minimal. The shower was not very convenient. No shelves or place for soap, razors, shampoo etc. also I wish there were more hooks to hang towels and bathingsuits. Tv was modern with streaming capabilities. There are not USB plug ins. Make sure you have your charging block. Rent scooters cabs can be pricey. The public beaches are great and inexpensive as far as food and beach beds are concerned. My only real gripe about the hotel was the noise levels. Young kids were in the pool at 6:45 am. Not sure how I felt about that given we were asked to keep it down at night due to the families on the property. I think the same courtesy should have been extended to those without families in the am. I would have loved an hour or two more to sleep. Other than that the hotel was great and I will be back!
Emily, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful property, really enjoyed my stay, will definitely be back. It’s at the very very end of the strip and there’s a police station on the corner. My husband and i would walk to the strip to get food which i would recommend if you don’t mind walking, depending on where you want to go. But 10/10 highly recommend
Maryory, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay in this new-era glass construction with an ecofriendly environment - don’t miss a wonderful breakfast with haute cuisine for healthy food
Jean Pierre, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Javier, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I really enjoyed my stay with my family at Xperience Tulum. This hotel is a beauty. Our condo was luxurious and clean. The only draw was they didn’t let us check in before 3pm, even though I reached out several times to let them know we will be arriving early and would appreciate a early check in, due to my mother being sick and needing rest after a long trip. I plan on coming back and staying here soon!
Michelle Andrea, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Entering the property is very inviting. An easiness as you walk in. Room was immaculate clean. Great view from the balcony. Really enjoy my stay. Would highly recommended to family & friends.
Rafael, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Adrien, 3-night trip
Verified Hotels.com guest review