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Singular Joy Downtown Residences

3.0 star property
Hotel with spa, near Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Singular Joy Downtown Residences

Outdoor pool, pool umbrellas
Master Suite 3 Bedrooms
Outdoor pool, pool umbrellas
Massages
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • Near the beach
  • Full-service spa
  • Outdoor pool
  • Pool bar
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
Feel at home
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Outdoor swimming pools

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Suite, 1 Bedroom

Down duvets, in-room safe, bed sheets

Superior Suite, 1 Bedroom

Highlights

Separate dining area
Air conditioning
Fridge
Smart TV
Down duvet
Separate bedroom
Private bathroom
Rainfall showerhead
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Habitación Deluxe, 1 cama de matrimonio grande

Down duvets, in-room safe, bed sheets

Habitación Deluxe, 1 cama de matrimonio grande

Highlights

Air conditioning
Smart TV
Down duvet
Private bathroom
Rainfall showerhead
Hairdryer
Daily housekeeping
In-room safe
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

Down duvets, in-room safe, bed sheets

Superior Suite, 2 Bedrooms

Highlights

Separate dining area
Air conditioning
Fridge
Smart TV
Down duvet
Separate bedroom
Private bathroom
Rainfall showerhead
  • 59 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite Superior

Down duvets, in-room safe, bed sheets

Suite Superior

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Deluxe

Down duvets, in-room safe, bed sheets

Suite Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Superior With Street View

Down duvets, in-room safe, bed sheets

Suite Superior With Street View

  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

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Pool
Spa
Free WiFi
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9.0 out of 10, Wonderful, (808)
The price is €45
includes taxes & fees
27 Nov - 28 Nov
Sofía by Bunik
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About the area

Map
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Playa del Carmen Main Beach - 1 min walk - 0.2 km
  • Quinta Avenida - 4 min walk - 0.4 km
  • Mamitas Beach - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 12 min walk - 1.1 km
  • Xcaret Eco Theme Park - 14 min drive - 10.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Aldea Corazón - ‬4 min walk
  • ‪Mamba - ‬3 min walk
  • ‪Las Camelias - ‬4 min walk
  • ‪La Caprichoza - ‬4 min walk

About this property

Singular Joy Downtown Residences

You'll be in a fantastic location at Singular Joy Downtown Residences, only a five-minute walk from Playa del Carmen Main Beach and Quinta Avenida. Guests can go for a swim in the outdoor pool, then visit the spa to be pampered with massages. Other features include a poolside bar and a terrace.

Languages

English, Spanish

At a glance

Hotel size

  • 17 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 1:00 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • No on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Poolside bar

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool umbrellas

Facilities

  • Built in 2019
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Full-service spa

Accessibility

  • Lift

Room amenities

Be entertained

  • 32-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Down duvet
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 90 per person (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards and cash.

Also known as

Singular Joy Residences Carmen
Singular Dream Beach Residences
Singular Joy Downtown Residences Hotel
Singular Joy Downtown Hotel Residences
Singular Joy Downtown Residences Playa del Carmen
Singular Joy Downtown Residences Hotel Playa del Carmen

Frequently asked questions

Does Singular Joy Downtown Residences offer free cancellation for a full refund?
Yes, Singular Joy Downtown Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Singular Joy Downtown Residences?
Yes, there's an outdoor pool.
Are pets allowed at Singular Joy Downtown Residences?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Singular Joy Downtown Residences?
Sorry, there's no on-site parking at Singular Joy Downtown Residences.
Is an airport shuttle service offered by Singular Joy Downtown Residences?
Yes, an airport shuttle is available. The charge is USD 90 per person one-way.
What are the check-in and check-out times at Singular Joy Downtown Residences?
Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Check-out time is noon.
Is there an on-site casino at Singular Joy Downtown Residences?
No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.
What is there to do at Singular Joy Downtown Residences and nearby?
Singular Joy Downtown Residences has a spa and an outdoor pool.
What's the area around Singular Joy Downtown Residences like?
Singular Joy Downtown Residences is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 4-minute walk from Quinta Avenida and 7 minutes' walk from Mamitas Beach.

Singular Joy Downtown Residences Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

Samantha, 4-night family trip
Verified Expedia guest review

8/10 Very good

Very nice place to stay!!! Only thing, the receptionist can be alittle more welcoming and aware not stay glued to their phone. But the room very nice and comfy!
Karen, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Enjoyed being close to the amenities, beach and ferry.
Magdalena, 4-night trip with friends
Verified Travelocity guest review

10/10 Exceptional

Excellent view
Miguel, 2-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
Jessica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

German, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Kathryn, 4-night trip
Verified Expedia guest review

6/10 Good

Hotel shows nice (artificial) pictures online. Our unit was worn down, a bit dirty, very minimal kitchen utensils, no outdoor seating on our balcony. Housekeeping would only change out towels. The pool area was fantastic, with an unbeatable view. The hot tub was usually Luke warm. The bar was ok - expensive. Good location, just off 5th avenue. Walking distance to the ferry, Walmart, and a plethora of restaurants!
Brynn, 10-night romance trip
Verified Expedia guest review

2/10 Poor

El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
ivan Guillermo honores, 19-night family trip
Verified Expedia guest review

6/10 Good

Melissa, 6-night trip
Verified Expedia guest review

6/10 Good

The property is nice and convenient for beach, clubs, shopping. Didnt like the host he was not attractive until the end of my vacation very inconvenient with the shower pressure. Also woul like for the hot tub to be repaired soon it's not a hot tub ..and would be lovely during chilly weather. Therefor host Axel need to be more accommodating at the start of a problem no the end he gets one star.
Betty, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

Beautiful, but limited on customer service capabil
James, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Robert, 21-night trip
Verified Expedia guest review

10/10 Exceptional

Water pressure in showers could have been better.
Javier, 2-night family trip
Verified Expedia guest review

6/10 Good

Privacy Breach
There were 3 different locations that came up as this location. Finally on the 3rd try, we found the correct location. The room I was assigned, was on the main floor, with floor to ceiling windows that was attached a ground-level balcony, that faced the interior elevator/mezzanine. The curtains were see through. And I could see into the lobby, and from the outside of the window, I could be seen inside the apt (living room, dining area, kitchen, and partial bathroom corridor. When I went to reception to ask about a blackout curtain or room replacement, I was given the number of "my host" and told to contact him on whatsapp, and he never responded. After circling back, I was able to get the receptionist to come look at the window, and she then pretended to contact someone. The room was never changed, and in the evening when the lights had to be turned on, I pretty much locked myself in the bedroom, and only used the rest of the apt when lights weren't needed. Pretty much defeats the purpose of booking a 1-bedroom suit. Otherwise, great view from the rooftop pool.
2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Horrible experience super noisy the room was vibrating noisy at night no noise reduction in walls also they said they were going to refund me then after I checked out they refused to refund me
Kong, 5-night trip
Verified Expedia guest review

6/10 Good

Brenden, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

5 ⭐️⭐️⭐️⭐️⭐️ 👍
Everything was great, we leave happy and looking forward to comeback and stay with you guys again, you are a 5 star to us!!! Happy Holidays!!!
Oliver, 8-night family trip
Verified Hotels.com guest review

2/10 Poor

Don’t stay here the staff is non existent and it’s super loud and noisy at night because the walls have no insulation or sound proofing the room will shake also I’ve been trying to get a refund and they have not replied at all
Kong, 5-night trip
Verified Expedia guest review

4/10 Fair

Verified Expedia guest review

10/10 Exceptional

Great place to stay. Conveniently located between Cancun and Tulum.
Nancy, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Dream place
It's an amazing place. Comfortable place, i felt in heaven. Thanks
Edgar, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente locación
Mauricio, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely property with a beautiful rooftop
Ian, 1-night trip
Verified Expedia guest review

8/10 Very good

Great but noisy at night
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
Johanna, 6-night family trip
Verified Hotels.com guest review