Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
What's nearby
Mamitas Beach - 6 min walk
Quinta Avenida - 7 min walk
Playa del Carmen Main Beach - 7 min walk
Playa del Carmen Maritime Terminal - 4 min drive
Gran Coyote Golf - 5 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.9 km
Airport drop-off service
Restaurants
Colectivo Mexicano Cervecero - 2 min walk
Las Hijas de la Tostada - 3 min walk
Mariskinky - 2 min walk
La Pista Musical - 2 min walk
Pescaderia y Cockteleria el Pirata - 1 min walk
About this property
Serenity Hotel Boutique
Serenity Hotel Boutique features a rooftop terrace and puts you within a 10-minute walk of Mamitas Beach and Quinta Avenida. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A poolside bar, a snack bar/deli and a terrace are other highlights. Fellow travellers say great things about the helpful staff and location.
Languages
English, French, German, Spanish
At a glance
Hotel size
30 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 15 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Internet
WiFi in public areas*
Wi-Fi (speed: 50+ Mbps) in rooms*
Parking
On-site self-parking (USD 15 per night)
On-site valet parking (USD 15 per night)
Transfers
Airport drop-off on request(available 24 hours a day)*
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:30 AM–11:00 AM
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Snack bar/deli
What to do
Beach nearby
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Rooftop terrace
Mosquito nets
An outdoor pool
Accessibility
Lift
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Accessible airport shuttle
Room amenities
Be entertained
IPod docking station
50-inch LCD TV
Digital TV channels
Home comfort
Air conditioning
Fan
Iron/ironing board
Window screens
Sleep well
Pillow menu
Blackout curtains
Premium bedding
Freshen up
Shower/bath combination
Free toiletries
Hairdryer (on request)
Towels
Toilet paper
Stay connected
Laptop-friendly workspace
Wireless Internet access (surcharge) (speed of 50+ Mbps)
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
Paper towels
More
Daily housekeeping
In-room safe
Fees & policies
Refundable deposits
Deposit: USD 100 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: USD 1.96 per accommodation, per night
Optional extras
WiFi is available in guest rooms for USD 5 per night (rates may vary)
WiFi is available in public areas for USD 5 per night (rates may vary)
Full breakfast is offered for an extra charge of approximately USD 18 for adults and USD 9 for children
Airport shuttle service is offered for an extra charge of USD 85 per vehicle. Maximum occupancy 4
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Airport shuttle service for children up to age 15 costs USD 10
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 20 per pet, per night
Parking
Self-parking costs USD 15 per night
Valet parking costs USD 15 per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 6:00 PM
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Serenity Hotel Boutique Hotel
Serenity Hotel Boutique Playa del Carmen
Serenity Hotel Boutique Hotel Playa del Carmen
Frequently asked questions
Does Serenity Hotel Boutique offer free cancellation for a full refund?
Yes, Serenity Hotel Boutique does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serenity Hotel Boutique?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 6:00 PM.
Are pets allowed at Serenity Hotel Boutique?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Serenity Hotel Boutique?
Yes. Self-parking costs USD 15 per night. Valet parking costs USD 15 per night.
Is an airport shuttle service offered by Serenity Hotel Boutique?
Yes, a shuttle from the hotel to the airport is available. The charge is USD 85 per vehicle.
What are the check-in and check-out times at Serenity Hotel Boutique?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Serenity Hotel Boutique?
No, this hotel doesn't have a casino, but Riviera Gran Casino (20-min walk) is nearby.
What is there to do at Serenity Hotel Boutique and nearby?
Serenity Hotel Boutique has an outdoor pool.
Are there restaurants at or near Serenity Hotel Boutique?
Yes, there's an on-site restaurant.
What's the area around Serenity Hotel Boutique like?
Serenity Hotel Boutique is a short 6-minute walk from Mamitas Beach and 7 minutes' walk from Quinta Avenida. The local area is walkable and popular for its beaches.
Serenity Hotel Boutique Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
21 December 2024
Ethnna
Ethnna, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 December 2024
Excellent place
Second time selecting this Hotel. It is located in the area we enjoy the most in Playa del Carmen. The staff was always friendly and accommodating. We enjoy the swimming pool and the dancing event one of the evenings. We will definitely look forward to our next visit in Serenity.
Oscar
Oscar, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 December 2024
Amazing epic STAY
What an epic stay.
We had the best check in - even though we were wildly early. Had acess to the rooftop pool and bar. Reception was accommodating - stored bags - had a change room for pool.
- bartender on the roof for three days - CHARLIE! I work in hospitality and Charlie is the best of the best.
- the room. WOW - just WOW. I can’t say enough about it. Felt pampered
One - and the only one con.
There were no wash clothes for the kitchen : so I did use a face towel to wash plates etc. (also no dish soap)
And in the bathroom had face towels.
We got charged for soiled towels. I won’t disagree there were stains - but we were charged $80 CAN
- and bathroom towels … I’m a women washing my face there may be makeup left over 😳
Over all 100% stay at this place what a hidden gem
Sara
Sara, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 October 2024
Sheila
Sheila, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 September 2024
Gustavo Alonso
Gustavo Alonso, 3-night trip
Verified Hotels.com guest review
6/10 Good
22 September 2024
Safe,walkable
Bonifacio
Bonifacio, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
18 September 2024
The place was super clean and comfortable. I will absolutely be back!
Matthew
Matthew, 7-night romance trip
Verified Expedia guest review
8/10 Very good
12 September 2024
Manuel
Manuel, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 September 2024
Oziel
Oziel, 10-night trip
Verified Expedia guest review
8/10 Very good
4 September 2024
We enjoyed our stay everyone is very nice and attentive
Esmeralda
Esmeralda, 4-night trip
Verified Hotels.com guest review
8/10 Very good
27 August 2024
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading.
It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
Daniel
Daniel, 5-night trip
Verified Expedia guest review
10/10 Exceptional
23 August 2024
I was amazed how big and beautiful this place was … a 6 min walk to the beach…
Cher
Cher, 5-night family trip
Verified Expedia guest review
6/10 Good
15 August 2024
Value for money
Decent hotel, value for money and location is great. The service and the Friendliness of the staff are excellent. But the comfort level and facilities are average or below average
John
John, 4-night trip
Verified Hotels.com guest review
8/10 Very good
15 August 2024
Hotel was pretty good. Friendly and helpful staff. However hotel was pretty hot if you were not in your room. Last night hotel was running on a generator so the whole suite was hot.
Rosemary
Rosemary, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
10 August 2024
Excellent place
Francisco
Francisco, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
6 August 2024
Hotel had everything we needed. 2 restaurants , roof top pool and bar. Great staff and service was excellent. Few blocks to beach and a tin of restaurants with in 5 min walk.
Jose
Jose, 4-night romance trip
Verified Expedia guest review
8/10 Very good
5 August 2024
Rodolfo
Rodolfo, 3-night trip
Verified Expedia guest review
10/10 Exceptional
2 August 2024
Lawrence
Lawrence, 3-night trip
Verified Expedia guest review
8/10 Very good
30 July 2024
Griselda
Griselda, 6-night trip
Verified Expedia guest review
10/10 Exceptional
24 July 2024
Muamer
Muamer, 7-night trip
Verified Expedia guest review
10/10 Exceptional
20 July 2024
Lovely staff and very nice and clean room. Indoor Parking available for free.
Robert
Robert, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
18 July 2024
Cutberto
Cutberto, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 July 2024
We Loved Everything about this Hotel, except the fact that they had a Salsa Night on the roof Friday bught that didn’t end until 1:30am, so it was pretty loud all night! But, the staff was Great, the place was super clean & we really enjoyed our stay!
Ernesto
Ernesto, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
18 July 2024
Stopped for one night, very close to beach and town, loved it!