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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with spa, near Playa Mujeres Golf Club

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Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Outdoor wedding area
Lobby
Exterior
Private beach, beach massages, scuba diving, snorkelling
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Spa
  • Gym
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 7 poolside bars
  • 11 bars/lounges
  • Full-service spa
  • 7 outdoor pools
  • Rooftop terrace
  • 24-hour fitness centre
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • Beach bar
Feel at home
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Furnished balcony or patio
The current price is €804
includes taxes & fees
4 Feb - 5 Feb

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, a heated pool, free pool cabanas, pool umbrellas

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Spa
Pet-friendly
Free parking
9.4 out of 10, Exceptional, 1,095 reviews
The price is €819
includes taxes & fees
18 Feb - 19 Feb
Atelier Playa Mujeres - Adults Only - All Inclusive
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About the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • Dolphin Discovery - 88 min drive
  • North Beach - 88 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive offers a private beach where you can get a beach massage or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Playa Mujeres Golf Club. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Toscana, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 7 poolside bars, a rooftop terrace and a 24-hour fitness centre. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 450 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • Adjacent to a golf course
  • 7 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable tableware only

Accessibility

  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 112
  • Accessible airport shuttle

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Toscana – Overlooking the ocean and garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
The Lobster House – This beachfront restaurant specialises in seafood and serves breakfast, lunch and dinner. Open daily.
The Grill – This beach steakhouse serves lunch and dinner. Open daily.
Barcelona – Overlooking the ocean, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Open daily.
The Flavor Market – Overlooking the ocean, this fine-dining restaurant only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3904.21 per vehicle (return. Maximum occupancy 2)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No shows require payment in full, including taxes and service fee.

Also known as

Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Playa Mujeres Adults
Excellence Adults
Excellence Adults All Inclusive All-inclusive property
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Mujeres Adults Inc
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

Does Excellence Playa Mujeres - Adults Only All Inclusive offer free cancellation for a full refund?

Yes, Excellence Playa Mujeres - Adults Only All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, there are 7 outdoor pools.

Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, there's free valet parking.

Is an airport shuttle service offered by Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, an airport shuttle is available. The charge is MXN 3904.21 per vehicle return.

What are the check-in and check-out times at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at Excellence Playa Mujeres - Adults Only All Inclusive?

No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.

What is there to do at Excellence Playa Mujeres - Adults Only All Inclusive and nearby?

Have fun with on-site activities such as kayaking, sailing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 7 outdoor swimming pools. Excellence Playa Mujeres - Adults Only All Inclusive also has 7 poolside bars, 11 bars and a private beach, as well as a 24-hour fitness centre, a sauna and a garden.

Are there restaurants at or near Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, there are 10 on-site restaurants, featuring beachfront dining, international cuisine and garden views.

Does Excellence Playa Mujeres - Adults Only All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bath.

Does Excellence Playa Mujeres - Adults Only All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Excellence Playa Mujeres - Adults Only All Inclusive like?

Excellence Playa Mujeres - Adults Only All Inclusive is in Playa Mujeres, a short 12-minute walk from Mujeres Beach.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent
My first time at an adult only, all inclusive resort. I loved it and would go again. The service, staff and accommodations were top notch. Especially the staff who were so friendly and attentive. We booked a couples massage in the spa. It was incredible. I’ve never experienced such luxury.
RACHEL, 4-night trip
Verified Hotels.com guest review

6/10 Good

We’ve been going to this resort for eight years and it looks like they have cut back on a few things. The Spa was redone, but they didn’t allow you to use all the facilities to do your water treatment. New Year’s Eve was cut back tremendously. We were very disappointed. The food was good, Service was pretty good. I think they were short on help.
Sandra, 5-night trip with friends
Verified Hotels.com guest review

6/10 Good

Gone downhill
We were returning to the hotel (this was our third time there). It was as we remember except the food seems to have gone downhill quite a bit. And it was hard to get any non well liquor (I mostly drink tanqueray and they kept selling out I was told). Also the pool bar staff really don’t like making the more complicated drinks — beers no problem.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Therese, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joe, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Rameela, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

William, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Katelyn, 7-night trip
Verified Expedia guest review

10/10 Exceptional

First time in Cancun and first time at this property. I understand why many folks seem to come back for more. Our stay was magical! The food and drinks were delicious. All of the staff was super nice and accommodating. I would say this should be your choice if you're looking to enjoy a nice and quiet vacation. It's a little far from the "town" so cab prices are high if you plan on doing some exploration outside of the resort. We only left once during our stay to visit Isla Mujeres, and although it was beautiful, it was very busy. Truly made me appreciate the location and resort so much more for its peace and calmness.
Jennifer, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Room, beach, pools, amenities, and service excellent! We had an issue with elevators not working in 2 buildings and we were not told…as a result, we had to change rooms the following day.
Ramon, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Pros Staff, services and food were great. Cons Rooms are a bit dated. The private plunge pool had chipped paint and broken jets.
Elham, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wendollyn Jean, 6-night trip
Verified Expedia guest review

10/10 Exceptional

eduardo, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tye, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I loved it being adult only. I felt safe.
Kenzi, 6-night romance trip
Verified Expedia guest review

6/10 Good

Disappointing
I went tô Excellence Riviera Cancún Douro years ago was perfect, because of it i go tô another Excellence Hotel. Was disappointing. I take the Excellence Club, and do not value the money, the Club smelled bad and there was nothing tô eat with the drinks. Most of the restaurants have a common food. In fact the hotel is much expensive for the things it gives. Exception tô Heidi, that make the beach service and Vilma the manager of foods and drinks
Rafael, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Greysen, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Overall it was amazing experience, however the elevator in building 7 was out of service too often which caused an inconvenience and the Wi-Fi was very weak. The 7 restaurants gave a variety of Yummy food. Will visit again.
Tavon, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I enjoyed the entertainment especially Mex night. The pool was very nice to relax by. My drinks were a bit watered down. I really wish there was more authentic mexican food available. Also more headphones for silent disco. Also more shopping and affordable souvenirs as the gift shop was a bit pricey. Fernanda at Lobster house was wonderful and so was Fabian who conducted water aerobics.
Mandy, 5-night romance trip
Verified Expedia guest review

6/10 Good

It was disappointing at check in. We paid for an ocean front suite with rooftop pool. At check in we received an ocean view room. After 2 days they had the correct room for us. There was quite a different price difference but we have not be reimbursed! It is Lao a hassle to have to change rooms and wait for one to be ready to go into. Again, I feel we need money/ credit back on the building and room change.
christine, 7-night trip
Verified Hotels.com guest review

8/10 Very good

I liked the cleanliness of the property. I didn't like the lack of entertainment, the food was luke warm, at best, at most of the restaurants. I prefer my meals to be served hot when they arrive at my table.
Michael, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Zach, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Lobby needs to be updated to an open air concept. main building bar area and lobby get very hot with no air movement
Glen, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Only complaint is that the Food at French restaurant could be improved.
sandra, 4-night trip
Verified Expedia guest review