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Hotel Masam

2.5 star property
Colonial hotel within walking distance of Isla Mujeres Ferry Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Masam

Exterior
Free WiFi, bed sheets
Terrace/patio
Living area
Terrace/patio

Reviews

7.8 out of 10

Good

Popular amenities

  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Rooftop terrace
  • Beach towels
  • Air conditioning
  • Concierge services
  • Wedding services
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
  • Reception hall

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Triple Room

Economy Triple Room

Economy Triple Room

Highlights

Air conditioning
Private bathroom
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About the area

Map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 km
  • Isla Mujeres Ferry Terminal - 4 min walk - 0.3 km
  • North Beach - 7 min walk - 0.6 km
  • Cocal Beach - 8 min walk - 0.8 km
  • Dolphin Discovery - 9 min drive - 7.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive

Restaurants

  • ‪luna Grill - ‬2 min walk
  • ‪Los Mariscos de Humo - ‬1 min walk
  • ‪Aroma Isla - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk
  • ‪Los Tacos de Humo - ‬1 min walk

About this property

Hotel Masam

Hotel Masam features a rooftop terrace and puts you within a five-minute walk of Isla Mujeres Ferry Terminal. This Colonial hotel is also within a short 10-minute walk of North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Languages

English, Spanish

At a glance

Hotel size

  • 14 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
  • Late check-in subject to availability
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9:00 AM - 9:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • No on-site parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Beach towels

Facilities

  • 1 building/tower
  • Built in 2000
  • Rooftop terrace
  • Reception hall
  • Colonial architecture

Accessibility

  • Well-lit path to entrance
  • 3 steps to reach property
  • Smooth flooring in room
  • Tile flooring in public areas

Room amenities

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath only
  • Soap
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge of MXN 300 (subject to availability)

Policies

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Sayil Hotel
Hotel Masam Hotel
SAYIL HOTEL BOUTIQUE
Hotel Masam Isla Mujeres
Hotel Masam Hotel Isla Mujeres

Frequently asked questions

Are pets allowed at Hotel Masam?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Masam?
Sorry, there's no on-site parking at Hotel Masam.
What are the check-in and check-out times at Hotel Masam?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 300 (subject to availability). Contactless check-out is available.
Is there an on-site casino at Hotel Masam?
No, this hotel doesn't have a casino, but PlayCity Casino (8.4 mi) and Royal Yak Casino and Sports Book (9.2 mi) are both nearby.
What's the area around Hotel Masam like?
Hotel Masam is a short 4-minute walk from Isla Mujeres Ferry Terminal and 7 minutes' walk from North Beach.

Hotel Masam Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Alexander, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, hotel is in ok condition
Juan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Alexander, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Valentina, 3-night trip
Verified Expedia guest review

6/10 Good

On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
peter, 4-night trip
Verified Wotif guest review

6/10 Good

Average for 1 night
Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
1-night family trip
Verified Hotels.com guest review

4/10 Fair

There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stephan, 5-night trip
Verified Hotels.com guest review

6/10 Good

David, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean, friendly, comfortable
Javier, 4-night family trip
Verified Expedia guest review

6/10 Good

Miriam, 1-night trip
Verified Hotels.com guest review

6/10 Good

Martha, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location especially for a solo traveler
Joanna, 7-night trip with friends
Verified Expedia guest review

4/10 Fair

Ida, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Eduardo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

samantha, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Lorie, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Water problems is all, but if you’re adaptable don’t worry:)
Erin, 9-night trip
Verified Expedia guest review

8/10 Very good

Virginia, 7-night trip
Verified Expedia guest review

8/10 Very good

The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.
Monique, 7-night trip
Verified Expedia guest review

4/10 Fair

Heather, 2-night trip
Verified Expedia guest review

4/10 Fair

Maintenance issues - only hot water
Cecilia, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Buena ubicación a buen precio. Solo le falta decoración al lugar para hacerlo mas atractivo.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Adriana, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Blaise, 2-night family trip
Verified Hotels.com guest review

6/10 Good

NO GO UNTIL FURTHER NOTICE
We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.
Dust
Mold
No care
Dirty floor
Tayse Cristina, 1-night trip
Verified Hotels.com guest review