Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
What's nearby
Cenote Azul - 7 min drive - 7.9 km
Akumal Beach - 10 min drive - 11.1 km
Yal-ku Lagoon - 14 min drive - 13.2 km
Half Moon Bay - 16 min drive - 12.2 km
Xel-Há Park - 17 min drive - 20.3 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
Tulum Intl. Airport (TQO) - 73 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.6 miles/38 km
Restaurants
Xtra Time Sports Bar - 1 min walk
Guacamayas Bar - 5 min drive
Mezcal Lobby Bar - 8 min drive
Beach Bbq - 5 min drive
Lobby Bar White Sand - 6 min walk
About this property
Grand Palladium Kantenah Resort & Spa All Inclusive
Putting you within a 10-minute drive of Akumal Beach, Grand Palladium Kantenah Resort & Spa All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Serving Mexican cuisine, La Adelita is one of 14 restaurants and 2 swim-up bars. A beach bar, a fitness centre and a sauna are other highlights at this all-inclusive property. Fellow travellers love the helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkelling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Lessons/classes/games
Aerobics
Language
Water fitness
Entertainment
On-site entertainment and activities
Theme parties
Languages
English, Spanish
At a glance
Hotel size
252 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Babysitting*
Children's club
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–11:00 AM
14 restaurants
2 swim-up bars
Bar/lounge
Beach bar
Poolside bar
Coffee shop
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's club
Children's pool
Water slide
Mini golf
Playground
Babysitting (surcharge)
Children's games
Lifeguard on-site
What to do
On a private beach
Tennis
Fitness classes
Pilates classes
Yoga classes
Beach volleyball
Basketball
Racquetball/squash
Archery
Mini golf
Segway hire/tours
Kayaking
Boat tours
Scuba diving
Windsurfing
Evening entertainment
Shopping
Pool table
Golfing nearby
Hiking/biking trails nearby
Snorkelling nearby
Working away
Business centre
Meeting rooms
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Segway hire/tours
Facilities
11 buildings/towers
Built in 2002
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
6 outdoor pools
Arcade/games room
Full-service spa
5 hot tubs
Sauna
Massage/treatment rooms
Steam room
Water slide
Banquet hall
Accessibility
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Handrails in stairwells
Room amenities
Be entertained
IPod docking station
32-inch flat-screen TV
Premium cable channels
Films for purchase
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Dressing gowns
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Free cot/infant bed
Bed sheets provided
What to enjoy
Furnished balcony
Freshen up
Private bathroom
Jetted
Shower/bath combination
Rainfall shower heads
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
La Adelita – This steakhouse specialises in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado – On-site steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori – This sushi bar specialises in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola – This restaurant specialises in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Children & extra beds
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Facility access costs USD 35 per person, per day. Facilities include a sauna and a hot tub.
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards and cash.
Also known as
Grand Palladium Kantenah Resort All Inclusive
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah
Grand Palladium Kantenah Resort Spa All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah
Frequently asked questions
Does Grand Palladium Kantenah Resort & Spa All Inclusive offer free cancellation for a full refund?
Yes, Grand Palladium Kantenah Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Grand Palladium Kantenah Resort & Spa All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Palladium Kantenah Resort & Spa All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in is available.
What is there to do at Grand Palladium Kantenah Resort & Spa All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and archery and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Grand Palladium Kantenah Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools and a private beach, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Grand Palladium Kantenah Resort & Spa All Inclusive?
Yes, there are 14 on-site restaurants, featuring Mexican cuisine.
Does Grand Palladium Kantenah Resort & Spa All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Grand Palladium Kantenah Resort & Spa All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
Grand Palladium Kantenah Resort & Spa All Inclusive Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
2/10 Poor
18 November 2024
Joseph
Joseph, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 August 2024
We had a great time ! Can’t wait to be back !
Andre Gutierrez
Andre Gutierrez, 7-night trip
Verified Expedia guest review
10/10 Exceptional
20 August 2024
Property itself was very nice and was very kid friendly. The Family Selection area was nice. Food was a 6-7 out of 10 but in line with expectations of an all inclusive resort. Beach was clean and mostly private with only a few people approaching to try to sell things.
Mark
Mark, 4-night family trip
Verified Expedia guest review
8/10 Very good
17 August 2024
Kamil
Kamil, 4-night trip
Verified Expedia guest review
6/10 Good
17 August 2024
Was not very happy as i paid to stay specifically in Kantenah Resort but was moved to white sand villas because they overbooked Kantenah Resort. White sand is much older rooms with very uncomfortable and worn out beds. Prior to leaving, there was a leak from washroom ceiling. Also, we experienced blackout for a few seconds everyday.
Faniza
Faniza, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
15 August 2024
Natalie C.
Natalie C., 5-night trip
Verified Expedia guest review
4/10 Fair
13 August 2024
They advertise a snack/deli bar and a cafe/coffee shop but they do not have that. Limited food only during certain hours. We got there and had no where to get food because they were all closed. We thought we would go to the deli/snack bar or cafe/coffee shop to get something but they didn’t even have that!
Paul
Paul, 1-night romance trip
Verified Travelocity guest review
6/10 Good
12 August 2024
The animals around the beautiful property offer amazing views. However, there is room for improvement in the services. The restaurants are not top-notch, although the buffet was satisfying. Services are lacking in the pool and on the beaches. Maybe FS guests receive better treatment, but regular guests do not. The overall experience is subpar.
Maya
Maya, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
9 August 2024
Beautiful facilities. I had a few inconveniences with the cleanliness of the room upon my arrival. This would be my biggest complaint. Some nights the outside noise in the hallways could be heard inside the room, which means they aren’t all that soundproof. However, I enjoyed my stay and the rooms were pleasingly decorated. Lovely and accesible staff all around the resort. Some buffets and restaurants could do upgrades, but overall delicious meals and food. Pools were great. Beach on the resort was beautiful with cristal clear waters, white sand and no sargassum.
Barbara
Barbara, 5-night trip
Verified Expedia guest review
8/10 Very good
8 August 2024
Overall, we had a nice stay. Alexa at check-in was very warm, welcoming and helpful. The
Verified traveller
4-night family trip
Verified Hotels.com guest review
2/10 Poor
7 August 2024
Horrible service and tasteless food! There is only one buffet for the Kantenah and Colonial and is always overcrowded with big waiting lines. No variety of food at all!
Some of the staff have attitude when ask for something! Only one towel booth that 2 days in a row had no towels and had to wait 1hr for a truck to bring them in!
Housekeeping is terrible, always missing something and left our room without been cleaned with no towells for two days!
Don't ruin your vacation and go spend your money somewhere else, this is a NOT a 5stars resort, maybe used to be and not sure if they are under new management but talk to so ma y people that been here few years ago and said it used to be good, unfortunately, no any longer!
We’ve been to many different resorts along the Riviera Maya and never had such a bad experience with any resorts so far!
Don't fall on the positive reviews, not sure how they got so many stars but apparently are not from people with good service expectations.
Ivo Krasimirov
Ivo Krasimirov, 7-night trip
Verified Expedia guest review
2/10 Poor
5 August 2024
La verdad uno de los peores hoteles !!! No pude disfrutar mis vacaciones .. no lo recomiendo en lo absoluto !
Amalia
Amalia, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
1 August 2024
Buen hotel. La playa no tan bien
Alexandro Bonifaz
Alexandro Bonifaz, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
27 July 2024
quite nice! family vacation was wonderful
Leslie
Leslie, 5-night trip
Verified Expedia guest review
6/10 Good
23 July 2024
Not ok
Nicolas
Nicolas, 6-night trip
Verified Expedia guest review
10/10 Exceptional
21 June 2024
Amazing stay in the junior swim up (5117)
Yanisleydi Perez
Yanisleydi Perez, 6-night family trip
Verified Expedia guest review
6/10 Good
19 June 2024
Mark
Mark, 7-night trip
Verified Expedia guest review
8/10 Very good
17 June 2024
Michal
Michal, 7-night trip
Verified Expedia guest review
4/10 Fair
17 June 2024
Would have given a 5 star but due to the fact for the last 3 days we’ve been going back and forth about misleading room details.. the listing claimed the room had two bedrooms but upon arrival I didn’t, one of the Hotel Managers in the Family Selection said it was suppose to be for the new Villas which was advertised too soon. Expedia said they tried to contact but no answer so we didn’t enjoy this, the food wasn’t that great either but the resort and accommodations were really great. Make sure you verify the particular room your interested in prior to booking is all I will say if not you will be out of luck trying to get a resolution.
brittnee
brittnee, 3-night family trip
Verified Expedia guest review
6/10 Good
17 June 2024
This is our second time visiting the Grand Palladium. We stayed at Colonial 10 years ago with our family. We stayed at Kantenah this time. The Kantenah resort has been recently renovated. We love the spacious and modern rooms at Kantenah. We spent many hours hanging out at the Black and White Junior club. We love the staffs who worked hard to keep the resort clean, made us felt welcome, and went out of their way to help us enjoy our vacation. However, there were a few changes we noticed that made our vacation less ideal. Our children wanted to come back to the Grand Palladium because of the salt water pool. However, only adults are allowed in the salt water pool. They went to the out door gym but the weather was in the 90s so they left soon after. They tried to go to the in door gym but was told that only adults are allowed. The water in the swimming pool was warm so the kids did not stay long. The entertainment activities were also inconsistent. We went to see the fire show scheduled for 8pm at the beach but there was no show as we waited and left at 9:30pm. The food at the La Hacienda buffet was good. However, the food at the restaurants were not good or authentic. We booked Poseidon two nights and both were cancelled. The air conditioner broke down in both Colonial and Kantenah resort the last 3 nights of our stay yet there was no notification from the hotel staff. We left the resort feeling disappointed this time.