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Cielo Maya Beach Tulum

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Beach/ocean view
Private beach, sun-loungers, beach umbrellas, beach towels
Private beach, sun-loungers, beach umbrellas, beach towels
Private beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool, pool loungers

Overview of Cielo Maya Beach Tulum

Cielo Maya Beach Tulum

4-star property
Beachfront hotel in Tulum with outdoor pool, restaurant

8.8/10 Fabulous

353 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • On the waterfront
  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 15 min drive
  • Xel-Há Park - 14 min drive
  • Gran Cenote - 24 min drive
  • Dos Ojos Cenote - 110 min drive
  • Tulum Beach - 29 min drive
  • Playa Paraiso - 31 min drive
  • Akumal Beach - 19 min drive
  • Sian Ka'an Biosphere Reserve - 47 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 96 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Oscar & Lalo - 5 min drive
  • Casa Cenote - 7 min drive
  • Frosty's - 8 min drive
  • La Chula - Parilla de Playa - 10 min drive
  • Papaya Pizza & Co - 10 min drive

About this property

Cielo Maya Beach Tulum

Cielo Maya Beach Tulum offers a private beach where you can enjoy beach umbrellas, beach massages and sunloungers, plus you'll have access to on-site snorkelling and kayaking. Guests in the mood for pampering can indulge in deep-tissue massages, facials and aromatherapy, and the outdoor pool provides fun for everyone. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. A rooftop terrace, a children's pool and a snack bar/deli are other highlights at this upmarket hotel. The helpful staff and location get great marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR COVID-19 testing is available for a USD 170 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 85 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 18 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 10:30 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • On a private beach
  • Kayaking
  • Boat tours
  • Snorkelling
  • Ecotours nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • An outdoor pool
  • Arcade/games room
  • Spa services

Accessibility

  • In-room accessibility (selected rooms)
  • Handrails in stairwells
  • Closed-captioned TV
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Sofa bed
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

On-site venue – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 170 fee, and antigen/rapid COVID-19 testing is available for a USD 85 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Cielo Maya Hotel Tulum
Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum offer free cancellation for a full refund?
Yes, Cielo Maya Beach Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cielo Maya Beach Tulum?
As of 27 January 2023, prices found for a 1-night stay for 2 adults at Cielo Maya Beach Tulum on 26 February 2023 start from €212, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cielo Maya Beach Tulum?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Cielo Maya Beach Tulum?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Cielo Maya Beach Tulum?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cielo Maya Beach Tulum?
Sorry, there's no on-site parking at Cielo Maya Beach Tulum.
Is an airport shuttle service offered by Cielo Maya Beach Tulum?
Yes, an airport shuttle is available. The charge is USD 140 per vehicle one way.
What are the check-in and check-out times at Cielo Maya Beach Tulum?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Cielo Maya Beach Tulum and nearby?
Have fun with on-site activities such as kayaking, snorkelling and boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Cielo Maya Beach Tulum also has an arcade and a picnic area, as well as a garden.
Are there restaurants at or near Cielo Maya Beach Tulum?
Yes, there's an on-site restaurant that offers international cuisine. Nearby restaurants include Oscar & Lalo (3.3 mi), Casa Cenote (5.6 mi) and Frosty's (7.3 mi).
What's the area around Cielo Maya Beach Tulum like?
Cielo Maya Beach Tulum is located on the waterfront, a short 1-minute walk from Cenote Manatí. Travellers love the hotel's prime location.

Reviews

8.8

Fabulous

9.3/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent property on the beach far from the crowd
Gorgeous boutique, beach front property with a small, clean pool. plenty of lounges and hammocks on the beach. Rooms are large and every well-appointed. Refrigerator and safe in every room. Very nicely decorated. Staff was very attentive and breakfast on the morning was very good. My only complaint is the beach. The water is gorgeous, but bring your water shoes or sandals. Loads of rocks that will wreck your feet!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Super clean, cute, and beautiful!!
Natasha, 3-night trip with friends
Verified Orbitz guest review

4/10 Fair

Sorrounding area was very filthy due to construction. Beach was rocky and hard to find area ti swim. On another topic. The hotel charged us a big fee and have been fighting with them to get a refund for that. Would not come back.
Jorge, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel loved it ..
Ivan, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort
Veronica, 2-night trip
Verified Expedia guest review

6/10 Good

Naomi, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice quiet and relaxing off the beat quaint hotel with a cenote in walking distance. It made for a nice relaxing at the beach stay. We used the hammocks on the dock and pool daily! They have a good restaurant and bar but a few hotels on the street also had good food so you could mix it up a bit. I liked being away from the downtown area but you may need to have a car if adventuring out, although there is taxi service available and most tours will pick you up at the hotel. There is not a 24 hour front staff/concierge but overall the staff was very friendly and could help you with things like getting massages on the dock or directing you to a company that will take you on tours. I did use the kayaks that they have available and although there was some seaweed at times, you could also access the water from the end of their dock. You can literally walk to the cenote down the street. It is a must and although it has a crocodile, he’s small and keeps to himself. You can snorkel there, take scuba diving lessons or just swim for the day. They also have massages and food services there that are provided by the locals. There’s also a small store in walking distance down the street from the hotel to pick up small items but it is cash only. Overall we loved it and the smaller more personal touch of this location.
Callie, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Este hotel rebasó todas nuestras expectativas, el hotel además de ser súper privado, es cómodo y lleno de atenciones. Los desayunos del hotel están ricos y el servicio de las personas que trabajan ahí es muuuuy bueno! Atentos y muy amables, el hotel nos prestó su kayak y hasta chalecos salvavidas 👌 Lo único que no se puede predecir es el sargazo en la playa pero ese está en todo tulum! No fue un impedimento para disfrutar de la playita! Amamos aquí
Jazmin, 3-night romance trip
Verified Expedia guest review

6/10 Good

The room was very nice. The morning front desk staff excellent. Service at the restaurant was excellent. But the beach is virtually unusable. You can sit on the sand but it’s impossible to get in the water because of the tremendous amount of seaweed. The pool is very small so if you’re staying here you’re not planning really to be in the water.
kendall, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful little spot with friendly staff and lovely hotel, food and beach. Will stay again.
maureen, 1-night trip with friends
Verified Hotels.com guest review