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Cielo Maya Beach Tulum

4.0 star property
Beachfront hotel in Tulum with outdoor pool, restaurant

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Cielo Maya Beach Tulum

Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, pool loungers
Terrace/patio
Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area
Breakfast, lunch, dinner served; international cuisine
Outdoor pool, pool loungers

Overview of Cielo Maya Beach Tulum

8.8

Fabulous

Property highlights

  • Restaurant
  • Bar
  • Pool
  • Free breakfast
  • Spa
  • Free WiFi
Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Premium TV channels
  • Garden
  • Terrace

Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

  • 60 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About this area

What's nearby

  • On the waterfront
  • Tulum National Park - 2 min drive
  • Soliman Bay - 14 min drive
  • Xel-Há Park - 10 min drive
  • Tulum Mayan Ruins - 13 min drive
  • Dos Ojos Cenote - 17 min drive
  • Gran Cenote - 13 min drive
  • Las Palmas Public Beach - 24 min drive
  • Tulum Beach - 25 min drive
  • Playa Paraiso - 27 min drive
  • Akumal Beach - 18 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 85 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • El Patio Restaurant - 7 min drive
  • Portofino Restaurant - 7 min drive
  • Oscar & Lalos - 7 min drive
  • La Cochinita de Don Honorio - 9 min drive
  • Don Beto Tacos Cochinita - 8 min drive

About this property

Cielo Maya Beach Tulum

Putting you within a 15-minute drive of Xel-Há Park, Cielo Maya Beach Tulum offers a private beach where you can enjoy beach umbrellas, beach massages and sunloungers. Guests in the mood for pampering can indulge in deep-tissue massages, facials and aromatherapy, and the outdoor pool provides fun for everyone. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. A rooftop terrace, a children's pool and a snack bar/deli are other highlights at this upmarket hotel.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR COVID-19 testing is available for a USD 170 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 85 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 18 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 10:30 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • On a private beach
  • Kayaking
  • Boat tours
  • Snorkelling
  • Ecotours nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Television in common areas
  • An outdoor pool
  • Arcade/games room
  • Spa services

Accessibility

  • In-room accessibility (selected rooms)
  • Handrails in stairwells
  • Closed-captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

On-site venue – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 170 fee, and antigen/rapid COVID-19 testing is available for a USD 85 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards, debit cards and cash.

Also known as

Cielo Maya Hotel Tulum
Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum offer free cancellation for a full refund?
Yes, Cielo Maya Beach Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cielo Maya Beach Tulum?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Cielo Maya Beach Tulum?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Cielo Maya Beach Tulum?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cielo Maya Beach Tulum?
Sorry, there's no on-site parking at Cielo Maya Beach Tulum.
Is an airport shuttle service offered by Cielo Maya Beach Tulum?
Yes, an airport shuttle is available. The charge is USD 140 per vehicle one way.
What are the check-in and check-out times at Cielo Maya Beach Tulum?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Cielo Maya Beach Tulum and nearby?
Have fun with on-site activities such as kayaking, snorkelling and boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Cielo Maya Beach Tulum also has an arcade and a picnic area, as well as a garden.
Are there restaurants at or near Cielo Maya Beach Tulum?
Yes, there's an on-site restaurant that offers international cuisine.
What's the area around Cielo Maya Beach Tulum like?
Cielo Maya Beach Tulum is located on the waterfront, a short 1-minute walk from Soliman Bay and 12 minutes' walk from Tulum National Park.

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Gran habitación
Uno de los aciertos de mi viaje fue elegir este pequeño hotel en línea de playa. Me sentí cuidado por el personal y la habitación me encantó. Espaciosa, cómoda y con aire acondicionado. Tiene máquina de café y tiene todo tipo de artículos de aseo. Muy bien pensado. Una pequeña piscina y el el mar enfrente. Atención, es un acceso rocoso ideal para snorkel pero no de esas playas de arena fina. Muy cerca hay un cenote y tiene un restaurante que no es muy caro, bastante sencillo y tradicional.
Hugo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

First of all I would like to address some of the super negative reviews. Although we all have our individual experiences I don’t understand some of the negative ones here. This hotel was nothing but AMAZING! We spent 5 night and 6 days and it was beyond anything we could have imagine. Super clean, SUPER safe, super pretty. The staff went above and beyond to accommodate every request we had. Juan is the MAN!!! Love love love! Highly recommend! Btw, one of the best ceviches I’ve EVER had!!!!
Verified Travelocity guest review

6/10 Good

Michalina, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Colleen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place! Friendly staff. Will definitely return!
Sarah Catherine, 4-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Great staff, convenient location, great atmosphere.
paul, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Our stay was wonderful! We felt at home. Staff was great, super friendly, food was great! Our group really enjoyed ourselves
Boris, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Ellen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Lise, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful Boutique Hotel
This is a beautiful place to stay. We were only at this hotel for one day. The service was excellent and the staff were very friendly. It was late by the time we arrived so we did not do much. We did have a drink and dinner which was ok. The complimentary breakfast was excellent! We would definitely stay here again.
Dustin, 1-night trip
Verified Hotels.com guest review