Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Primary image
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers

Overview of Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Half Moon Bay

8.0/10 Very good

913 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Internet access
  • Gym
  • Non-smoking
Map
Zona Costera K256, Akumal, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 11 bars/lounges
  • Full-service spa
  • 3 outdoor pools and lazy river
  • WiFi in the lobby
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach umbrellas
For families
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Xpu-ha Beach - 8 min drive
  • Akumal Ecological Center - 9 min drive
  • Tajma Ha Cenote - 10 min drive
  • Akumal Beach - 9 min drive
  • Ecopark Kantun Chi - 8 min drive
  • Cenote Cristalino - 9 min drive
  • Half Moon Bay - 12 min drive
  • Yal-ku Lagoon - 27 min drive
  • Riviera Maya Golf Club - 10 min drive
  • Puerto Aventuras Golf Club - 11 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24.7 miles/39.7 km

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Putting you within a 10-minute drive of Akumal Beach, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and yoga. With the 3 outdoor pools and lazy river, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and aromatherapy. Akumal and Tulum, one of 10 restaurants, offers ocean views and serves breakfast, lunch and dinner. Other highlights at this upmarket property include 11 bars/lounges, a free kid's club and a beach bar. The comfortable beds and helpful staff get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 946 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 10 restaurants
  • 11 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Lazy river
  • Playground
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Beach yoga
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Hiking/biking trails
  • Kayaking
  • Motor boating
  • Snorkelling
  • Shopping
  • Pool table
  • Private beach access
  • Golfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 10 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Lazy river
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Private hot tub
  • Balcony
  • Garden
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Hydromassage shower head
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkelling

Land activities

Cycling
Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Spa

Spa Grand Sirenis has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Akumal and Tulum – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. A children's menu is available.
Ikebana – This restaurant specialises in Japanese cuisine. Reservations are required. Open daily.
La Gira Rodizio – This restaurant specialises in Brazilian cuisine. Reservations are required. Open daily.
El Patio – This restaurant specialises in Mexican cuisine. Reservations are required. Open daily.
Siam – This restaurant specialises in Thai cuisine. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.50 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for USD 0 per hour (rates may vary)
  • WiFi is available in public areas for USD 0 per hour (rates may vary)
  • Late checkout can be arranged for an extra charge of USD 15 (subject to availability)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort All Inclusive
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

Overall score and ratings

8.0

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.3/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Good

I booked and paid for suite with a king size bed. I was given a double bed room. When I inquired at the front desk was told the hotel was completely booked and didn’t have any other room to transfer me to. The AC wasn’t working, the room was really hot. I called the front desk twice and was told someone was coming, no one showed up. Called again and they said the ac was down. I asked for an oscillating fan and they don’t have them available. To say the least that night was horrible, my blood pressure was high and the headache was bad. The food is not great, I was expecting traditional Mexican food ( at least one day) The buffet wasn’t great and the restaurants were I have to say my room attendant was very pleasant.
Virgen M, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Not a lot positive to say
We were so disappointed in this resort. We made it only 2 nights before eating the money and moving onto somewhere else. This place had so much potential. It’s a beautiful resort with lots and lots pools restaurants and bars. Here’s the negatives: -extremely busy, huge resort with literally thousands of people, loud, drunk and usually screaming (kids). This made it very difficult to relax. -they have hundreds of pool chairs for thousands of people. Do the math. People reserve them the night before with their towels. Also many are broken. -the food is mostly inedible. Awful awful awful. -toilet in our room was broken. We called and nobody came. Then talked to our concierge. They sent a crew out to fix it. And it made it worse. -restaurants and bars are not air conditioned. The only areas with AC are the rooms. -bartenders are unable to make drinks off their menu beyond simple well drinks. -most of the staff is grumpy and not happy to be there serving you. -you cannot get a reservation for any restaurant you want when you want. We were lucky to get 9pm reservations some of the days. But many people we talked to could get into restaurants only 3-4 times in a week. Honestly I cannot figure out how this place has good reviews. I guess if you’re bringing your large family and don’t care about bad buffet food it would be fine. It’s cheap. It has that going for it.
Andrew, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

11/10 all day
Amazing, loved the staff and everyone there. It was my 4th time at the resort and it has lived up to my expectations every time.
Harrison, 11-night trip
Verified Hotels.com guest review

10/10 Exceptional

Logan, 6-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Beautiful resort with consistently flawed food
This resort has some strengths, but some major flaws in the opinion of our group. There with 4 adults and 5 kids ranging from 6 to 14. Firstly, I'll warn you that the food here is clearly the worst we've had at several similarly priced/rated all-inclusives. It's not terrible, but deeply flawed. Every item suffers some significant flaw. I'm a foodie, but I'll put it this way...if the restaurants/buffets were standalone restaurants, there is not a person in our group who would return to any place here for a second meal--not one meal met that standard. One example: we went to the Mexican a la carte and two of us ordered cochinita pibil, a legendary Yucatan dish. It came out looking pretty good on the plate, but was one of the saltiest things I've tasted--completely inedible. How could something like that leave a kitchen? Ironic that most food here suffers from a lack of seasoning & salt. Also, be aware most our group suffered from some level of digestive issues and two kids were out of commission for a day with vomiting and diarrhea. It happens in Mexico, but never have we seen this level of digestive issues at similar all-inclusives. Quick rundown of the rest: The grounds are beautiful. The rooms are big, nice and comfy. The pools are nicely kept. Be prepared to play the chair towel reserve game in the mornings. Loved the lazy river. Beach is okay but poor by Yucatan standards. The staff has bright spots, but a contingent is pretty apathetic. The drinks are spotty at best.
Jeremy, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We really enjoyed the stay. We travelled with an 8 month old baby. The buffet was delicious with plenty of food. Sometimes it could be a bit busy, making it difficult to get a table, that only happened one night in nine days. The room (ocean view) was beautiful and so comfortable. The water in the shower and bath always worked, as well the AC worked really well. A good relief from the sun with an infant. We always swam at the quiet pool, which was a nice option to get away from the louder ‘party’ pools. If you want a pool side or beach chair, you HAVE to get up at 6 am and reserve chairs with towels, which was really annoying. Especially when people wouldn’t use their reserved seats all day long. Super annoying, and the resort needs to change that! The lazy river was a fun activity, as well there are so many raccoons and rodents and iguanas to see on the resort, we even seen monkeys twice. The beach had the sea grass, but the resort did a good job at keeping it under control. We got to do some decent snorkelling right there too.
Jennifer, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gym
Everything good ! But the gym has to improve a little in space and machines
Mauricio, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Irma, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Armen, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent family vacation
Wonderful property with excellent staff, entertaiment, food, and everytbing else!! Had an amazing time!
Peter, 6-night family trip
Verified Hotels.com guest review