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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Aerial view
Outdoor wedding area
Aerial view
Free minibar, in-room safe, desk, blackout curtains
10 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Overview of Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

4.0 star property
Beachfront property in Akumal with spa, beach bar
8.0 out of 10 Very good
8.0/10 Very good

1,961 verified guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Internet access
  • Restaurant
Zona Costera K256, Akumal, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • 10 restaurants and 11 bars/lounges
  • Full-service spa
  • 3 outdoor pools and lazy river
  • WiFi in the lobby
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach umbrellas
Feel at home
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Sofa bed
  • Private bathroom
  • Private hot tub

Room options

About this area

What's nearby

  • On the waterfront
  • Akumal Beach - 9 min drive
  • Cenote Azul - 7 min drive
  • Half Moon Bay - 10 min drive
  • Yal-ku Lagoon - 11 min drive
  • Xel-Há Park - 14 min drive
  • Dos Ojos Cenote - 20 min drive
  • Soliman Bay - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24.7 miles/39.7 km


  • Xtra Time Sports Bar - 2 min drive
  • Lobby Bar White Sand - 4 min drive
  • La Dalia - 2 min drive
  • Helios - 3 min drive
  • Inez Cafe - 4 min drive

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Putting you within a 10-minute drive of Akumal Beach, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and yoga. With the 3 outdoor pools and lazy river, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and aromatherapy. Akumal and Tulum, one of 10 restaurants, offers ocean views and serves breakfast, lunch and dinner. Other highlights at this upmarket property include 11 bars/lounges, a free kid's club and a beach bar. The comfortable beds and helpful staff get good marks from fellow travellers.


This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities


Land activities

Fitness facilities




On-site entertainment and activities
Access to on-site nightclubs
On-site live performances


English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 934 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Free children's club


  • Pets not allowed
  • Service animals welcome


  • WiFi in public areas*
  • WiFi in rooms*


  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 10 restaurants
  • 11 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Lazy river
  • Playground
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Beach yoga
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Hiking/biking trails
  • Kayaking
  • Motor boating
  • Snorkelling
  • Shopping
  • Pool table
  • Private beach access
  • Golfing nearby


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas


  • 10 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Lazy river
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available


  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Double sofa bed
  • Bed sheets provided

What to enjoy

  • Private hot tub
  • Balcony
  • Garden
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Hydromassage shower head
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • LED light bulbs

Special features


The on-site spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.


Akumal and Tulum – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. A children's menu is available.
Ikebana – This restaurant specialises in Japanese cuisine. Reservations are required. Open daily.
Relais Gourmand – This restaurant specialises in French cuisine. Reservations are required. Open daily.
El Patio – This restaurant specialises in Mexican cuisine. Reservations are required. Open daily.
Siam – This restaurant specialises in Thai cuisine. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 1.80 per night

Optional extras

  • WiFi is available in guest rooms for USD 0 per hour (rates may vary)
  • WiFi is available in public areas for USD 0 per hour (rates may vary)
  • Late checkout can be arranged for an extra charge of USD 15 (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.


This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.

Also known as

Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort All Inclusive
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 15 (subject to availability).
What is there to do at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, rowing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes basketball, ecotours and pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Grand Sirenis Riviera Maya Resort & Spa - All Inclusive also has 11 bars, a private beach and a lazy river, as well as a sauna, a steam room and a garden.
Are there restaurants at or near Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?
Yes, there are 10 on-site restaurants, featuring Japanese cuisine and ocean views.
Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have rooms with private hot tubs?
Yes, each room has a private hot tub and a jetted bath.
Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony and a garden.
What's the area around Grand Sirenis Riviera Maya Resort & Spa - All Inclusive like?
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is located on the waterfront. Popular attractions include Akumal Beach, which is 9 minutes away by car. Travellers say that this property is in a good location.



Very good




Staff & service




Property conditions & facilities




6/10 Good

Terrible food/friendly staff
The food is not good. They have the buffet set up in a way that it seems a lot of items are not kept at the proper food safe temperature. The night we arrived they had sushi and mussels just sitting out not on ice or on a cold plate. Just sitting on a platter. In a hot room. The cheese had developed that greasy cheese sweat from sitting out in a non-air conditioned giant dining hall. They will fry fresh eggs on a flat top in the morning and fresh meat in the evenings. Sadly, my chicken was not cooked long enough and I couldn’t eat it. We ate at most of the specialty restaurants. The Mediterranean was the worst and the Brazilian steak house was the best but still just barely average. You will not have to worry about gaining any weight on this vacation. The hard alcohol is bottom of the barrel well type. Maybe we just didn’t ask the right bar tender but when I asked for Tito’s vodka they laughed. The pools had visible algae growing on the tiles up the sides. The shower tile in our room was disgusting and the bathtub had visible dirt and some orange colored liquid dripping out of the jets. The shower did not drain well and you end up standing in a puddle by the end of the shower. The evening entertainment was nice some shows better than others. The waitstaff were all very pleasant. We don’t mind walking so that worked out fine for us. But if you have a difficult time getting around you may consider a different resort as shuttles were impossible to come by.
Erin, 6-night family trip
Verified guest review

10/10 Exceptional

Courtney, 5-night trip
Verified guest review

10/10 Exceptional

Lynn, 7-night trip with friends
Verified guest review

2/10 Poor

Don’t go here!
The worst experience of my life! The place was horrible the food was horrible I will never go back to this place at all! We were overcharged for a room full of mold, roaches running around the food areas and the customer service was horrible as well
Ruben, 4-night family trip
Verified guest review

8/10 Very good

This property was fantastic. We loved the food, the pools, activities, drinks, and buffet (For breakfast). The beach is not swimmable with a lot of seaweed, but could have also been the time of year. We also did not have a working jacuzzi in our room and asked 4 times to get it fixed, which never got fixed. Everything else was fantastic about the resort.
Verified Expedia guest review

10/10 Exceptional

Our family of 5 had a wonderful experience at Grand Sirenis. The staff was friendly and helpful. The property was clean. The food was yummy and there was a lot of different types of foods to choose from at the buffets. The A La Cartes were really amazing. We all kept commenting about how tasty the food was. We went to the Mediterranean, the Italian and the Thai. All were delicious! Max and Antonio were amazing waiters and helped keep my tired kids entertained! We wanted to get in to the Japanese but they were full which was a bit disappointing. The pools were super clean and the perfect temperature. The swim up bar staff was terrific. My daughter tried every one of the non alcoholic drinks and the staff were so happy to serve her! Keep in mind that the resort is huge… so if you have younger kids it’s a bit of a jaunt to the beach and then to find food… especially with tired and hungry kids. The ice cream shop was a huge hit with everyone. The afternoon beach bbq was fun. The shows were ok. The kids loved them but they weren’t great for adults. The market with lots of local vendors was a huge hit. There was a mariachi band in the lobby one night which was exciting. For us this was a perfect vacation as a family with younger kids. The one and only problem we had was that the food availability was not always there. My kids consistently got hungry at 11:30 everyday and there was no food available until noon as all the buffets were closed.
Amber, 7-night family trip
Verified Expedia guest review

4/10 Fair

property looks amazing except beach. beach was terrible rocks in the water very little sand on the beach. money stolen from the room about 450 dollars no body did anything about it. by the pool waiting for a drink about hour. breakfast in the buffet every day same food. in the buffet to get a cup of coffee out 10 days got it only once. trying to over charge you on everything. they got only one ball for volleyball if some one takes it to the room you can’t play we end up looking 3 days for the ball
chris, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

The property was very spread out, lots of shade from the trees everywhere. Loved seeing iguanas, coatis, agoutis and spider monkeys! Life on the edge of the jungle was wonderful!
Sheri, 6-night family trip
Verified Expedia guest review

6/10 Good

We visited for 6 days and that was enough. We rented a car with Expedia from the airport as we were family of five. Buy insurance from Expedia so you are covered. Driving was easy and no hassle with police if you drive under the speed limits and obay signals. We did see tourist cars pulled over on occasions. Now about the resort.. Pro: Good resort with plenty to do and discover. Rooms were clean and big. Staff friendly and had no issues getting service in general. We tipped our breakfast, lunch and dinner waiters $1 each everytime and stayed with the same waiters through out. The pools and lazy pool were great. Food is decent and had variety. We enjoyed the walking around the resort. Con: The resort is 1:30h away from the airport. we were checked in to wrong room and when we got in someone was taking a shower. Major embarrassement! They corrected it. Room service was hit and miss. We did not always have enough towels and had to call then to get them. Do not go on any free tours at the resort or accept free hydro message as they want you to buy membership and will pressure you. Not worth it. We did not like the service and overall attitude except the Mexican restaurant. Advice: lots of sacm if you go sight seeing or take a taxi. Local Mayan ruins cost $7 or so but before you get there fake official looking people trying to force you to buy ticket for $30. Do your research ahead if you do not book through the resort. Some places threy do not take US or CAD. So have some Pessos
Rezaul, 6-night family trip
Verified Expedia guest review

8/10 Very good

I liked the architecture. The cocktails were not mixed according to the original recipes but very cheap ingredients, especially in sky bar and the beach bars.
Reiner Jürgen, 11-night romance trip
Verified Expedia guest review