Moon Palace Cancun - All-Inclusive

Property class: 5 and above

Choose dates to view prices

At Moon Palace Cancun - All-Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll be within a 10-minute walk of Xoximilco. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Momo Teppanyaki, one of 16 restaurants, serves Asian cuisine and is open for dinner. Other highlights include 3 swim-up bars, a golf course and a marina. The pool and helpful staff get great marks from fellow travellers.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Golf course
  • On the beach
  • 16 restaurants and 11 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 7 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts

Feel at home (6)

  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is €362
includes taxes & fees
18 Oct - 19 Oct

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Superior Governor Suite

A modern living room with a sofa, coffee table, and dining area.

Superior Governor Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Swim Up Suite

A hotel room with a bed, a desk, a TV, a bathroom with a bathtub, and a view of the pool area.

Swim Up Suite

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite

A modern hotel room with a dining area, a seating area with a view of the ocean, and a balcony with a view of the sea.

Superior Two Bedroom Presidential Suite

  • Sea view
  • 167 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Honeymoon Suite - King Size Bed

A hotel room with a large bed, a bathroom with a bathtub, a desk with a lamp, and a view of the outside.

Superior Honeymoon Suite - King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Partial sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Suite Golf Course View

A modern living room with a sofa, coffee table, and round dining table with chairs. A flat-screen TV is mounted on the wall.

Superior Two Bedroom Suite Golf Course View

  • Golf view
  • 86 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View

A hotel room with a bed, a desk, a chair, a TV, a bathtub, and a view of the outdoors.

Superior Deluxe Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

A hotel room with a bed, a desk, a chair, a TV, a bathtub, and a view of the outdoors.

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

A hotel room with a bed, a desk, a TV, a bathroom, and a view of the outdoors.

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Three-Bedroom Villa with Golf Course View

A modern hotel room with a large bed, a desk, a television, and a view of greenery outside.

Three-Bedroom Villa with Golf Course View

  • Golf view
  • 128 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Superior Family Deluxe - Kids & Teens Stay Free

A bed with a white sheet, a wooden textured area, a yellow ball, white slippers with a crown, and blue bags with octopus designs.

Superior Family Deluxe - Kids & Teens Stay Free

8.2 out of 10
Very good
(14 reviews)
  • Garden view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Stay Free

A hotel room with two beds, a bathroom with a bathtub, a desk with a coffee maker, and a TV displaying the hotel name.

Superior Deluxe Garden View - Kids & Teens Stay Free

7.8 out of 10
Good
(216 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

A hotel room with a bed, a desk, a TV, a bathroom, and a view of the outdoors.

Superior Deluxe Ocean View - Kids & Teens Stay Free

7.4 out of 10
Good
(85 reviews)
  • Ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Golf Course View with Golf Cart Included

A hotel room with a large bed, a TV, a sofa, a small table with a bottle, and a view of a garden and pool.

Superior Junior Suite Golf Course View with Golf Cart Included

9.6 out of 10
Exceptional
(8 reviews)
  • Golf view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500

What's nearby

  • Grand Outlet Riviera Maya - 9 min walk - 0.8 km
  • Xoximilco - 10 min walk - 0.9 km
  • Moon Palace Golf Club - 11 min walk - 1.0 km
  • Riviera Cancun Golf Resort - 11 min drive - 7.0 km
  • Delfines Beach - 20 min drive - 20.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive
  • Tulum Intl. Airport (TQO) - 131 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪Digit Bar - ‬13 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Aroma Café - ‬14 min drive
  • ‪Boulangerie - ‬7 min drive

About this property

Moon Palace Cancun - All-Inclusive

  • At Moon Palace Cancun - All-Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll be within a 10-minute walk of Xoximilco. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Momo Teppanyaki, one of 16 restaurants, serves Asian cuisine and is open for dinner. Other highlights include 3 swim-up bars, a golf course and a marina. The pool and helpful staff get great marks from fellow travellers.

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)
    • In-room liquor dispensers
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

  • Kayaking

Land activities

    • Fitness facilities
    • Miniature golf
    • Football
    • Volleyball
    • Children's club

Lessons/classes/games

    • Aerobics
    • Bartending
    • Dancing
    • Pilates
    • Water fitness
    • Yoga

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances
    • Theme parties

At a glance

CHECK-IN
15:00
CHECK-OUT
12:00

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
    • This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Free supervised childcare
    • Free children's club

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

    • Free uncovered on-site self-parking
    • Free uncovered on-site valet parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 16 restaurants
  • 11 bars/lounges
  • 3 swim-up bars
  • 2 coffee shops
  • Poolside bar
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys
  • Lifeguard on-site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Golf lessons
  • Golfing
  • Mini golf
  • Kayaking
  • Windsurfing
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Table football
  • Ping pong
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 16 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 7 outdoor pools
  • Designer shops on-site
  • Arcade/games room
  • Bicycle parking
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • 5 outdoor pickleball courts
  • Marina
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Locally sourced food is prioritised
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • Lockers available
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 199
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible shuttle
  • Accessible airport shuttle
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 60
  • Front entrance ramp
  • Wheelchairs available on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Step-free path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • 55-inch Smart TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory-foam mattress

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Free long-distance and local calls
  • Desk chair

Food and drink

  • Champagne service
  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

O Spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo Teppanyaki – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Agra – This theme restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.
Trattoria – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Los Caporales – This theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya – This theme restaurant specialises in Mexican cuisine. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 26 per person (return)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs USD 26 (return)

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 005-007-000963/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive
Moon Palace Cancun All Inclusive
Moon Palace Cancun - All Inclusive Cancun
Moon Palace Cancun - All Inclusive All-inclusive property
Moon Palace Cancun - All Inclusive All-inclusive property Cancun

Frequently asked questions

Does Moon Palace Cancun - All-Inclusive offer free cancellation for a full refund?

Yes, Moon Palace Cancun - All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Moon Palace Cancun - All-Inclusive?

Yes, there are 7 outdoor pools and a children's pool.

Are pets allowed at Moon Palace Cancun - All-Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Moon Palace Cancun - All-Inclusive?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Moon Palace Cancun - All-Inclusive?

Yes, an airport shuttle is available. The charge is USD 26 per person return.

What are the check-in and check-out times at Moon Palace Cancun - All-Inclusive?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Moon Palace Cancun - All-Inclusive and nearby?

Have fun with on-site activities such as kayaking, windsurfing and volleyball, and practise your swing at the golf course. Additional recreation on-site includes fitness classes, basketball and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Moon Palace Cancun - All-Inclusive also has 3 swim-up bars, a nightclub and a water slide, as well as a sauna, a steam room and an arcade.

Are there restaurants at or near Moon Palace Cancun - All-Inclusive?

Yes, there are 16 on-site restaurants, featuring Asian cuisine.

Does Moon Palace Cancun - All-Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub.

Does Moon Palace Cancun - All-Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Moon Palace Cancun - All-Inclusive like?

Moon Palace Cancun - All-Inclusive is a short 8-minute drive from Cancun, Quintana Roo (CUN-Cancun Intl.) and 11 minutes' walk from Moon Palace Golf Club.

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Reviews

Moon Palace Cancun - All-Inclusive Reviews

8.4

Very good

8.6

Cleanliness

8.6

Amenities

8.6

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurants offered delicious food and excellent service, with many guests praising the variety of options and attentive staff. (353 reviews)
  • The all-inclusive experience was exceptional, offering a wide variety of food, drinks, and activities with top-notch service. (53 reviews)
  • Breakfast options were varied and delicious with many options to choose from. (21 reviews)
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Popular mentions

Service staff
Food
Room
Restaurant
Beach
Family friendly
Children
Sunrise
Booking
Luxury

Reviews

Verified review

10/10 Exceptional

Good place to stay with kids
Verified review

8/10 Very good

The staff were amazing and very helpful
Verified review

10/10 Exceptional

Great place, family friendly
Verified review

10/10 Exceptional

My concierges, Ali and Viri, were very attentive and communicative. Room Service attendees were pleasant. Wait for meals was less than a minute to be seated. Pool was very clean. Wait Staff everywhere was very accommodating and FRIENDLY!! Wish i had more time to enjoy more Restaurants and Spa Amenities. hope to go back soon!
Verified review

10/10 Exceptional

Very clean and very nice staff our stay was excellent
Verified review

10/10 Exceptional

Family friendly, we had a great time
Verified review

10/10 Exceptional

Friendly stuff, clean room and excellent amenities!
Verified review

10/10 Exceptional

The best all inclusive resort I’ve ever been to!
Verified review

10/10 Exceptional

Great food, arcade and pools kids activities were fun
Verified review

10/10 Exceptional

Excellent for the families with kids.
Verified review

10/10 Exceptional

Very nice staff, family friendly, lots of activities to do.
Verified review

10/10 Exceptional

Excellent service, beautiful property
Verified review

10/10 Exceptional

Looks every thing is great and service was awesome just wondering how they managed the property.
Verified review

10/10 Exceptional

I wanna go back again. Foods are good
Verified review

10/10 Exceptional

Perfect room really clean
Verified review

8/10 Very good

It was an amazing experience and very well maintained property. Definitely recommend for families . It was safe and very good food .
Verified review

10/10 Exceptional

Except the marketing for future visits, overall the place, food and staff are good.
Verified review

10/10 Exceptional

Just returned from our 5th stay at Moon Palace, and it continues to be one of our favorite family vacation spots. The staff, food, amenities, and overall atmosphere keep us coming back year after year. We always leave with great memories and can’t wait for our next visit.
Verified review

10/10 Exceptional

Great for young kids
Verified review

8/10 Very good

Staff was always helpful and very pleasant
Verified review

10/10 Exceptional

Excellent use of money during vacation and kids friendly place
Verified review

6/10 Good

Clean rooms
Verified review

10/10 Exceptional

This was our first trip to Cancun. The Moon Palace was a very nice resort and had everything we needed. Great food, lots of pools, an arcade that our children were at every evening. The staff was very friendly and helpful. We would definitely recommend
Verified review

10/10 Exceptional

We loved our experience at the Moon Palace. It’s a wonderful place, especially if you’re traveling with young ones. The kids absolutely loved the playroom and arcade lounge. The staff there are so friendly. People are always willing to help (even if you don’t ask). The pools were wonderful and clear. The only downside was we couldn’t swim at the ocean, but that was out of their control. I highly recommend and look forward to returning.
Verified review

10/10 Exceptional

The food was great. Swimming pools were clean and beautiful