Choose dates to view prices

Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
6 outdoor pools, pool umbrellas, pool loungers
6 outdoor pools, pool umbrellas, pool loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property
Cancun beachfront aparthotel with golf course, spa

8.0/10 Very good

1,494 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is €432
Price available on 04/12/2022
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
Main amenities
  • 2036 apartments
  • Daily housekeeping
  • Marina
  • Golf course
  • On the beach
  • Restaurants and 5 poolside bars
  • 4 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private hot tub

Room options

About this area

What's nearby

  • On the beach
  • Delfines Beach - 14 min drive
  • Plaza Las Americas - 17 min drive
  • La Isla Shopping Mall - 20 min drive
  • Forum Beach - 30 min drive
  • Cancun Convention Center - 32 min drive
  • Turtle Beach - 24 min drive
  • Puerto Cancun Marina Town Center - 37 min drive
  • Tortuga Beach - 36 min drive
  • Langosta Beach - 37 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Starbucks - 4 min drive
  • Los De Pescado - 4 min drive
  • Los Caporales - 6 min drive
  • Bugambilias - 8 min drive
  • Momo - 8 min drive

About this property

Moon Palace Cancún - All Inclusive

At Moon Palace Cancún - All Inclusive, you can spend time at the beach enjoying beach umbrellas, yoga and volleyball, plus you'll have access to on-site windsurfing and kayaking. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Momo serves Asian cuisine and the 5 poolside bars are great places to grab a cold drink. 4 swim-up bars and a golf course are other highlights, and apartments offer nice touches such as indoor private hot tubs and premium bedding. The helpful staff and airport proximity get great marks from fellow travellers.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Property size

  • 2036 apartments
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:30 AM
  • 5 poolside bars
  • 4 swim-up bars
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Golfing
  • Mini golf
  • Kayaking
  • Windsurfing
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Table football
  • Ping pong
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 16 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 27 holes of golf
  • Golf driving range on site
  • 6 outdoor pools
  • Designer shops on site
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Marina
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • German
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 47-inch Smart TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Restaurant dining guide

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site live performances
Theme parties

Spa

AWE SPA has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo – This theme restaurant specialises in Asian cuisine. Reservations are required.
Agra – This theme restaurant specialises in Indian cuisine. Reservations are required. Open daily.
Gondola – This theme restaurant specialises in Italian cuisine. Open daily.
Bugambilias – This buffet restaurant serves breakfast, brunch, lunch and dinner. Open daily.
Sky Bar – On-site cocktail bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive All-inclusive property
Moon Palace Cancún - All Inclusive All-inclusive property Cancun

Frequently asked questions

Does Moon Palace Cancún - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace Cancún - All Inclusive?
As of 2 December 2022, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 4 December 2022 start from €432, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace Cancún - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Cancún - All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Cancún - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Cancún - All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Moon Palace Cancún - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Moon Palace Cancún - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Moon Palace Cancún - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and volleyball, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Moon Palace Cancún - All Inclusive also has 4 swim-up bars, 5 poolside bars and a nightclub, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Moon Palace Cancún - All Inclusive?
Yes, Momo offers Asian cuisine. Nearby restaurants include Starbucks (3 mi), Los De Pescado (3 mi) and Los Caporales (3.5 mi).
Does Moon Palace Cancún - All Inclusive have private hot tubs?
Yes, each apartment has a private indoor hot tub.
Does Moon Palace Cancún - All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony.

Overall score and ratings

8.0

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

4/10 Fair

Christopher, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Alejandro, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic family trip . Will be back .
Craig, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Departure
The Moon Palace Sunrise was fantastic. Everyone was very friendly and appeasing. Only qualm I have is they shuttle you to the airport over five hours before your scheduled departure. It was so early for us, and many others, the terminals weren't even open yet. Airport is only about 25 minutes or so away. I'm assuming they do this to get you from getting those last few hours of "all inclusive".
5-night family trip
Verified Hotels.com guest review

6/10 Good

Many restaurants offering similar food for breakfast and lunch. Dinners had to reserve but nothing to write home about. Night entertainment was soso
Jeffery, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Ilvia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Loan, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

People were nice, good food
Arturo, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Nina, 2-night family trip
Verified Hotels.com guest review