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Iberostar Grand Paraiso Adults Only - All Inclusive

Photo gallery for Iberostar Grand Paraiso Adults Only - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers

Overview of Iberostar Grand Paraiso Adults Only - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Grand Paraiso Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with golf course, near Maroma Beach

9.4/10 Exceptional

1,011 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 1 min walk
  • Quinta Avenida - 37 min drive
  • Mamitas Beach - 42 min drive
  • Playa del Carmen Main Beach - 42 min drive
  • Playa del Carmen Maritime Terminal - 46 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 17.1 miles/27.5 km

Restaurants

  • Salon Partagas - 6 min drive
  • Ginger - 6 min drive
  • Il'Olivo - 6 min drive
  • L'Alsace - 6 min drive
  • La Hacienda - 6 min drive

About this property

Iberostar Grand Paraiso Adults Only - All Inclusive

At Iberostar Grand Paraiso Adults Only - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll only be steps from Maroma Beach. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Venecia, one of 6 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include a golf course, a casino and a nightclub. Fellow travellers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to on-site golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (18 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Water dispenser

What to do

  • Golf privileges
  • On the beach
  • Tennis
  • Beach yoga
  • Pilates classes
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Ping pong
  • Bike tour information
  • Free use of nearby fitness centre
  • Ecotours nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Conference centre (37835 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Library
  • Health club
  • 18 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • An indoor pool
  • Shopping centre on site
  • Casino
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • 4 casino gaming tables
  • 25 casino slot machines
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to on-site golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Spa

Spa Sensations has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy and reflexology. The spa is open daily.

Dining

Venecia – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.
Haiku – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Bella Vista – This buffet restaurant serves breakfast and dinner.
Tonis Surf and Turf – This restaurant specialises in international cuisine and only serves dinner. Reservations are required.
La Brisa – This restaurant specialises in Mexican cuisine and only serves lunch. Reservations are required.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses eco-friendly cleaning products. </p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Paraiso Inclusive l
Iberostar Grand Paraiso Adults Only All Inclusive

Frequently asked questions

Does Iberostar Grand Paraiso Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Grand Paraiso Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Iberostar Grand Paraiso Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Iberostar Grand Paraiso Adults Only - All Inclusive?
Yes, there are 2 outdoor pools and an indoor pool.
Are pets allowed at Iberostar Grand Paraiso Adults Only - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Iberostar Grand Paraiso Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Iberostar Grand Paraiso Adults Only - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Iberostar Grand Paraiso Adults Only - All Inclusive?
Yes, there's a casino, featuring 25 slot machines and 4 gaming tables.
What is there to do at Iberostar Grand Paraiso Adults Only - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, parasailing and sailing, and practise your swing at the golf course. Additional recreation on-site includes pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Iberostar Grand Paraiso Adults Only - All Inclusive also has a casino, a nightclub and an indoor pool, as well as a sauna, a steam room and a garden.
Are there restaurants at or near Iberostar Grand Paraiso Adults Only - All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine. Nearby restaurants include Blue Fish (2.2 mi), Balché (2.2 mi) and Pool Bar I (2.2 mi).
Does Iberostar Grand Paraiso Adults Only - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around Iberostar Grand Paraiso Adults Only - All Inclusive like?
Iberostar Grand Paraiso Adults Only - All Inclusive is located on the waterfront, a short 1-minute walk from Playa Paraiso Golf Course and 7 minutes' walk from Paradise Beach.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

8/10 Very good

Eric, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Paradise vacation
So beautiful .our first time staying at the resort. We loved every minute of it !!!
Ronald, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxation and Enjoyment
Everything is wonderful. Quiet if you want that or activities for enjoyment with other guest. Great amenities, do not miss the SPA and Fitness gym. Staff service and hospitality is top notch!!
Quiet Pool
Another section of quiet pool
The main pool with music and entertainment activities with swim up bar.
Lobby bar with daily entertainment
Jose, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful vacation resort
We have no suggestions for improvement, the staff, services and facilities were excellent. We are already thinking about next trip.
Brian, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was great, definitely coming back
Erica, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Resort is far prettier than pictures show. Food is next-level delicious! Luxury resort, with more relaxing feel. We stayed in the villas and they were incredible! Would recommend this resort to most people if they're looking for a relaxing trip.
Eric, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

I can't say enough good things about the staff working at this propriety. Everybody is going out of their way in making your stay pleasant. We really enjoyed a relaxing vacations.
Nicolas, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Sung, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Clean facility. Attentive staff. Great food. No complaints.
Pauline Louise Marie, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property was immaculately clean and well designed. The staff were overwhelmingly generous and kind as you find common with the Mexican people. So 10/10 on both of those accounts. My only issues are only of personal preference rather than a defect of the property. This resort is massive. I think 3 or 4 resorts in 1 so you have to take the shuttle service to other locations for other services. I prefer a smaller resort that’s more walkable. It takes a good walk to get from the common areas to your room if you’re not in the beach front rooms. Overall excellent stay. Very relaxing, not over crowded, other guests were great, no obnoxious party folks. Would recommend for those who don’t mind a large resort
David, 6-night romance trip
Verified Expedia guest review