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Iberostar Paraiso Beach All Inclusive

Photo gallery for Iberostar Paraiso Beach All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Iberostar Paraiso Beach All Inclusive

UNESCO Sustainable Travel Pledge

Iberostar Paraiso Beach All Inclusive

4.5 star property
Upmarket beachfront property with golf course, near Maroma Beach

8.2/10 Very good

1,025 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 1 min walk
  • Quinta Avenida - 17 min drive
  • Mamitas Beach - 29 min drive
  • Playa del Carmen Main Beach - 29 min drive
  • Playa del Carmen Maritime Terminal - 32 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 17.6 miles/28.3 km

Restaurants

  • El Hashiru - 7 min walk
  • Burger Stop - 3 min drive
  • Blue Fish - 4 min drive
  • Ginger - 4 min drive
  • Heaven - 5 min drive
Map

About this property

Iberostar Paraiso Beach All Inclusive

At Iberostar Paraiso Beach All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages and yoga, plus you'll only be steps from Maroma Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and aromatherapy. Dining choices include 7 restaurants, and the 5 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious property include a golf course, a nightclub and a free kid's club. The pool and helpful staff get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 424 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 15

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 7 restaurants
  • 5 bars/lounges
  • 4 coffee shops
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Basketball
  • Volleyball
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Bike tour information
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Health club
  • 18 holes of golf
  • Golf driving range on site
  • An outdoor pool
  • Shopping centre on site
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • Hot tub
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Video game console
  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Spa

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses eco-friendly cleaning products. </p> <p>This property accepts credit cards, debit cards and cash.</p> <p>A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.</p> <p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.</p>

Also known as

Iberostar Paraiso Beach All Inclusive All-inclusive property
Iberostar Paraiso Beach All Inclusive
Iberostar Paraiso Beach Playa del Carmen
Iberostar Paraiso Beach All Inclusive Playa del Carmen
Iberostar Paraiso Beach All Inclusive All-inclusive property

Frequently asked questions

Does Iberostar Paraiso Beach All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Paraiso Beach All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Iberostar Paraiso Beach All Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Iberostar Paraiso Beach All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Iberostar Paraiso Beach All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Paraiso Beach All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Iberostar Paraiso Beach All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Iberostar Paraiso Beach All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and snorkelling, and practise your swing at the golf course. Additional recreation on-site includes basketball, volleyball and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Iberostar Paraiso Beach All Inclusive also has 5 bars, a nightclub and an outdoor pool, as well as a Turkish bath, spa services and an arcade.
Are there restaurants at or near Iberostar Paraiso Beach All Inclusive?
Yes, there are 7 on-site restaurants. Nearby restaurants include El Hashiru (7-min walk), Salon Partagas (2.1 mi) and Burger Stop (2.2 mi).
Does Iberostar Paraiso Beach All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Iberostar Paraiso Beach All Inclusive like?
Iberostar Paraiso Beach All Inclusive is located on the waterfront, a short 5-minute walk from Playa Paraiso Golf Course and 16 minutes' walk from Paradise Beach.

Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.5/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

6/10 Good

I would give this place a solid 3.5 stars
The iberostar was nice but definitely not 5 stars. What was confusing for me when booking was the difference between the different iberostars that were all in the same area. What I discovered is that paraiso beach and del mar are basically the same resort that share amenities. The Grand paraiso and Lindo seemed to be more upscale with better amenities. The room was very nice with a large shower and we got a balcony. It was very clean and there was not a single bug . The resort amenities were ok, the pool was very big and had 2 swim up bars however what I did not realize is that you have to claim yourself a chair by 8am the latest or you will not have anywhere to sit for the entire day. The beach was very nice and was shared with the other iberostar properties. The entertainment was lacking. They did shows at night but I found most to be pretty boring. If you wanted good entertainment there were paid shows they offered for $35 per person. They were constantly trying to sell you something whether it was their shows at night, excursions or even family photos, which I found to be annoying when you're on a vacation trying to relax. Finally the food, what I was looking most forward to. The buffet was ok, not great and got old after a while. The restaurants were pretty good. Unfortunately I did get food poisoning on one night from a burger and my boyfriend got the montezumas revenge which we still aren't what it was from because we only drank their purified water that they had.
how people would hold their seats
the pool
the beach
the lobby
Daniel, 6-night trip
Verified Hotels.com guest review

6/10 Good

Verified Orbitz guest review

10/10 Exceptional

Daniil, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was amazing and very personable, food was delish, and the amenities were fun all hours around the clock. Beach area was so clean and the water was also crystal clean
Mckayla, 7-night romance trip
Verified Expedia guest review

4/10 Fair

This hotel is run down. Dingy curtains with no blackout. Found lizards in the room, you have to refill your own water bottles in a building without elevators. Water dispensor did not work on the building. Had to go search at another building. I checked out early.
Maria, 7-night family trip
Verified Expedia guest review

6/10 Good

Not good value for your money.
Dj, 10-night family trip
Verified Expedia guest review

6/10 Good

This is my third time staying at this Iberostar resort and maybe for the last time. During covid-19 / year 2021 / there were more tourists than now. There are very few people around the huge pool ... strange. The property is big and nice, but there are things that need to be fixed, such as : 1. The areas around the pool and sunbeds are dirty. The tables under the umbrellas are never cleaned. 2. The grass and gardens around the blocks are cleaned, but the small pedestrian alleys are not ... dirty. 3. Evening entertainment is a complete disaster. The disco was a total bore ... I lasted only 30 min. 4. There was only one free electrical socket in my room, the second one was in the bathroom where I charged my phone and my wife used the first one. Year 2022 - no USB port... I love September for vacation. In the last 8 years I have never had a problem with mosquitoes in other resorts on the Riviera Maya. But now there were many, many mosquitoes. Rooms are cleaned every day. The staff is friendly, the food is good, the drinks are OK. Conclusion : Not good value for your money. Thanks.
Dj, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Grace, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property.. I would stay there again
Lakia, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great resort close to the airport. Staff were extremely friendly. Food was excellent. Beach was very clean with great views and shaded chairs. Very nice beach bar and snack stand. Huge pool with 3 swim up bars. Nice adult area also. Entertainment staff were awesome especially Elihut. I highly recommend any of the resorts at iberostar Paraiso Beach
Anthony, 6-night trip with friends
Verified Expedia guest review