Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Iberostar Paraiso Beach All Inclusive

Beachfront property in Playa del Carmen with golf course and spa

  • Free buffet breakfast, free WiFi, and free parking
From
€167

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 85.
1 / 85Outdoor Pool
Carretera Chetumal, Playa del Carmen, 77710, QROO, Mexico
8.2.Very Good.
  • Great service, Great park/exterior and hotel. Nice and helpful staff

    Nov 26, 2020

  • The staff was very friendly and helpful. The place is pretty and it really depends on…

    Aug 23, 2021

See all 425 reviews

Official standards

This property advises that it adheres to Yes, No, Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 424 smoke-free guestrooms
  • Daily housekeeping
  • Golf course
  • On the beach
  • 7 restaurants and 5 bars/lounges
  • Full-service spa

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • El Manglar Golf Course - 19 min walk
  • Maroma Beach - 27 min walk
  • Tres Rios Ecopark - 6.3 mi / 10.1 km
  • Sanctuary of Hope and Time Capsule - 6.8 mi / 11 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 7 mi / 11.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Junior Suite
  • Double near the pool
  • Junior Suite, Beachside (Beach Access)
  • Room
  • Junior Suite
  • Double near the pool

What’s around

Landmarks

  • On the beach
  • El Manglar Golf Course - 19 min walk
  • Maroma Beach - 27 min walk
  • Tres Rios Ecopark - 6.3 mi / 10.1 km
  • Sanctuary of Hope and Time Capsule - 6.8 mi / 11 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 7 mi / 11.3 km
  • El Camaleon Mayakoba Golf Course - 7.8 mi / 12.5 km
  • San Jose Catholic Parish - 9.4 mi / 15.1 km
  • Puerto Morelos Town Square - 9.4 mi / 15.1 km
  • Puerto Morelos Reef - 9.4 mi / 15.1 km
  • Grand Coral Golf Riviera Maya - 9.5 mi / 15.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive
map
See on map
Carretera Chetumal, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 424 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 15

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 7 restaurants
  • 5 bars/lounges
  • 4 coffee shops/cafés
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Water dispenser

Things to do

  • Basketball on site
  • Golf driving range on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business center
  • Conference space
  • One meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • ATM/banking
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay movies
  • Satellite TV channels
  • Video-game console

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Spa

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Golf course on site
  • Health club
  • Spa tub
  • Tennis on site
  • Basketball on site
  • Golf driving range on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of No between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Yes and No.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Iberostar Beach
  • Iberostar Paraiso Beach Hotel Playa Paraiso
  • Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico
  • Iberostar Paraiso Beach All Inclusive All-inclusive property
  • Iberostar Paraiso Inclusive l
  • Iberostar Paraiso Beach All Inclusive Playa del Carmen
  • Iberostar Paraiso Beach All Inclusive All-inclusive property
  • Iberostar Beach Paraiso
  • Iberostar Paraiso Beach
  • Iberostar Paraiso Beach All Inclusive
  • Iberostar Paraiso Beach All Inclusive Playa del Carmen
  • Iberostar Paraiso Beach Playa del Carmen
  • Paraiso Beach
  • Paraiso Beach Iberostar
  • Iberostar Hotel Paraiso Beach

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Iberostar Paraiso Beach All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 7 onsite restaurants. Nearby restaurants include El Hashiru (7-min walk), Cirque Du Soleil Joya (9-min walk), and Salon Partagas (2.1 mi).
  • Have fun with onsite activities like kayaking, windsurfing, and snorkeling, and practice your swing at the golf course. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Iberostar Paraiso Beach All Inclusive also has 5 bars, a nightclub, and an outdoor pool, as well as a Turkish bath, an arcade, and a garden.
8.2.Very Good.
  • 6.0.Good

    Star Camp is great!!!

    It was a great family vacation that we could not start until we attended the presentation. They try their best to sell you a piece of Iberostar and they are adamant about it “not being a timeshare”. Staff is very friendly, but the accommodations are dated. The food was not that good. Matter of fact, we travelled with multiple parties on this trip and multiple people got sick as a result of the food. Beach had a lot of seaweed and on the weekends the crew that removes it during the week is NOT present. We did multiple excursions and that helped us get away from the resort a little. One shining spot of this property is the Star Camp. They took our (2) children and took very good care of them.

    7 night family trip, Aug 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Family fun

    Amazing experience. Recommend visiting Tullum as well as the city of playa del carmen as well.

    Jean, 4 night family trip, Aug 19, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Alright

    It was quite fun. But during covid they didn't have any restaurants open late at night so when we flew in we were starving, along with late nights. Bars only stayed open til 11. With only 4 beers per room. It wasn’t horrible but definitely stayed at better resorts in Cancun! Flamingo also pooped on our balcony table, and cleaning people didn’t even look outside to clean.

    Maxwell, 4 night trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    The pool is big, the entertainment is okay at night. The buffet food is okay, the specialty restaurants are good. My only complaint is that there was a huge cockroach in my room. I had to call the staff for help over 6 times because they weren’t being immediate and it took over an hour and over six phone calls for someone to come to the room, so disgusting and unsatisfied.

    4 night family trip, Jul 12, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Iberostar Paraiso Beach was a good price for a resort. But definitely seemed like the least impressive of the Iberostar resorts. The staff was awesome. The food was good but not great. Lots of food options though. Plenty of places to grab a drink as well. Rooms were pretty basic. No room service at Paraiso Beach but they did have drinks in the fridge. July wasn’t the best time to go for the beach. Seaweed made it unswimmable. Pool was huge and clean though. Didn’t blow us away but it was solid.

    6 night romance trip, Jul 10, 2021

    Verified Expedia guest review

  • 6.0.Good

    Not completely as advertised

    The garden view was amazing and I felt extremely safe at the resort. Most of the staff was friendly and professional with the exception of one concierge and one desk attendant. It is important to note that the several amenities were closed due to COVID but it wasn’t listed as closed on the site such as the nightclub and stores on the property. If it had been listed we could have made a more informed decision when choosing a resort. Also I did see any water sports as advertised. The breakfast was good however the other meals had limited vegetarian food selections. We had a great vacation however we had to leave the resort to enjoy many of the things that were listed as being available at the resort.

    3 night trip, Jul 2, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    We stayed there over 4th of July weekend. We were not happy with the fact that there was a lot of seaweed and all the water sports were canceled. The most disappointing is the fact that the hotel did not bother to let us know about the situation before we got there. Also we did have a problem getting into our room multiple times. The resort is huge and stuff was making us go back and forth to double check if the key was working. When we wanted to speak with the supervisor they made us wait for long time. All for nothing because supervisor never showed up. We were ignored by stuff every time we would come up to the front desk. Not to mention AC issue in our room. We’ve been to quite a few Iberostar resorts and we never experienced anything like that. Sadly we won’t be coming back.

    3 night romance trip, Jul 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The resort was great. Really beautiful place, well maintained and had a lot of pools and food options and the beach. Service was very good too. Sometimes the lines at the concierge got a bit long but otherwise great. The only thing that was kind of annoying is that the resort is made up of several Iberostar resorts, and the wristbands didn’t work at some of the places at the other resorts like buffets or cafes, but it wasn’t really clear where one resort starts and where it ends because they are all on one property and share all other amenities like the pools and theaters. It seemed like the buffets and cafes offered the same stuff across the resorts, but for some reason you couldn’t just go to any of the ones that you wanted and we couldn’t use the beach grill with our wristbands. All of that just wasn’t clearly laid out when we arrived and ended up in a few situations where they told us we couldn’t use the cafe or beach grill. It took a few days to figure out the boundaries of where our wristbands worked. As whole not a huge deal, but I definitely didn’t understand the logic for that.

    4 night trip with friends, Jul 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    All the birds

    7 night trip, Jun 30, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    All I can say is it was wonderful!😊

    It was a wonderful stay! I highly recommend it for everyone! 😊

    Gary, 3 night family trip, Jun 28, 2021

    Verified Hotels.com guest review

See all 425 reviews