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Haven Riviera Cancun - All Inclusive - Adults Only

Photo gallery for Haven Riviera Cancun - All Inclusive - Adults Only

Exterior
On the beach, free beach cabanas, sun-loungers, beach massages
On the beach, free beach cabanas, sun-loungers, beach massages
4 outdoor pools, free pool cabanas, pool umbrellas
4 outdoor pools, free pool cabanas, pool umbrellas

Overview of Haven Riviera Cancun - All Inclusive - Adults Only

VIP Access

Haven Riviera Cancun - All Inclusive - Adults Only

4.5 star property
Adults-only beachfront property with spa, near Moon Palace Golf Club

9.0/10 Superb

2,027 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

Room options

About this area

What's nearby

  • On the beach
  • Moon Palace Golf Club - 26 min drive
  • Riviera Cancun Golf Resort - 33 min drive
  • Iberostar Cancun Golf Course - 22 min drive
  • Delfines Beach - 23 min drive
  • Plaza Las Americas - 41 min drive
  • La Isla Shopping Mall - 29 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • Los Caporales - 13 min drive
  • Los De Pescado - 13 min drive
  • Starbucks - 13 min drive
  • Bugambilias - 14 min drive
  • Momo - 14 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

At Haven Riviera Cancun - All Inclusive - Adults Only, you can spend time at the beach enjoying free cabanas, beach massages and yoga, plus you'll have access to on-site beach volleyball. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Flavours, one of 7 restaurants, serves local and international cuisine and is open for breakfast. Other highlights at this luxurious property include 2 poolside bars, a nightclub and a beach bar. Fellow travellers like the comfortable beds and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, French, German, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 333 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • On-site garage

Other information

  • Designated smoking area (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 7 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 3 swim-up bars
  • Beach bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Ecotours nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2018
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness centre
  • 18 holes of golf
  • 4 outdoor pools
  • Full-service spa
  • Nightclub
  • Hot tub
  • Outdoor tennis court
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Closed-captioned TV
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • German
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • Recycling
  • Water-efficient showers only
  • Local maps
  • Restaurant dining guide

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Spa

The on-site spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Flavours – Overlooking the pool and garden, this restaurant specialises in local and international cuisine and only serves breakfast.
Agua Bendita – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Olios – Overlooking the ocean and pool, this fine-dining restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Vora Mar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
Satsu – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses a grey water recycling system and eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Haven Riviera Cancun All Inclusive Adults Only
Haven Riviera Cancun - All Inclusive - Adults Only Cancun
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

Does Haven Riviera Cancun - All Inclusive - Adults Only offer free cancellation for a full refund?
Yes, Haven Riviera Cancun - All Inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Haven Riviera Cancun - All Inclusive - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there are 4 outdoor pools. Guests have 24-hour pool access.
Are pets allowed at Haven Riviera Cancun - All Inclusive - Adults Only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there's free self and valet parking. Electric car charging is available.
What are the check-in and check-out times at Haven Riviera Cancun - All Inclusive - Adults Only?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Haven Riviera Cancun - All Inclusive - Adults Only?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (25-min drive) is nearby.
What is there to do at Haven Riviera Cancun - All Inclusive - Adults Only and nearby?
Have fun with on-site activities such as volleyball and beach yoga, and practise your swing on the tennis courts. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Haven Riviera Cancun - All Inclusive - Adults Only also has 3 swim-up bars, 2 poolside bars and a nightclub, as well as a 24-hour fitness centre, a sauna and a garden.
Are there restaurants at or near Haven Riviera Cancun - All Inclusive - Adults Only?
Yes, there are 7 on-site restaurants, featuring local and international cuisine and garden views. Nearby restaurants include Los Caporales (5 mi), Bugambilias (5.5 mi) and Momo (5.5 mi).
Does Haven Riviera Cancun - All Inclusive - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Haven Riviera Cancun - All Inclusive - Adults Only like?
Haven Riviera Cancun - All Inclusive - Adults Only is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

9.0

Superb

9.6/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Wonderful resort
Beautiful resort, super friendly staff, nice amenities, and great food/drinks. Plenty of areas to relax and soak up the sun, either on the beach or around one of the several large pools. We definitely recommend a Serenity Club room for the additional restaurants/pool it opens access to. Our butler was helpful in arranging a special celebration and dinner reservations. The spa is indulgent and great; I recommend the hydrotherapy session (included for Serenity guests). Note that, for those accustomed to cruising with tons of scheduled activities at all times, the pace is more relaxed and unstructured here. Relatively minor complaints: - There's a fair amount of plastic trash along the beach. It may well wash ashore from elsewhere, but it's unsightly. We did see a tractor driving along the water a couple times, though I think it was more to scrape up all the (voluminous) seaweed. - One day our "please make up room" light was on from 11:30a-5p and no one cleaned up, but the evening turn-down service wasn't far off. - Restaurant bar service was slow on a couple of occasions, forgetting a refill request. - The swim-out pool is lovely, though with loud/boisterous neighbors sometimes finding a quiet place to relax in your room can be difficult.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

chante, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

The resort is beautiful, very modern with a touch of boho chic. The staff were all friendly and always smiling. Fermin the bell boy welcomed us into the Resort when we first arrived and he was absolutely amazing. He was such a pleasure to chat with and had great energy, we are so glad to have met him he definitely made us feel very welcome. The food is good. No complaints. One thing I will say is that the lighting for the steak house should be a bit more dimmed. It felt less like a steak house and more like a coffee shop. But the food there is very good! The space is kept very well, with well lit pathways lined with palm trees and fig bushes. The two pool areas are surrounded with lounging chairs and day beds for comfort, each pool conveniently has its own swim up bar so you can stay hydrated all day long. The rooms were very nice, The Jacuzzi on the balcony is a very nice option to have if you dont feel like paying for the spa and using the pool. One thing about the room is that it was quite humid, which can be understood because of the environment but I do feel that getting a dehumidifier for the rooms would add to the level of comfort for the guests. Everything felt damp, even the bedsheets. Turndown service was thorough and room serve is was prompt for the most part. All in all I would definitely go back to the haven. Made my first time in Mexico one to remember . Thanks for the good time haven staff!
Verified Expedia guest review

6/10 Good

There was some very nice staff at this resort but there were also some that were down right rude.
Verified Expedia guest review

6/10 Good

The round pool didn’t seem very clean and the food was not very tasty. Especially the room service food. It was not good at all.
Verified Expedia guest review

10/10 Exceptional

Resort is so beautiful. Staff very nice , friendly. Great, great vacation.
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

The staff was extremely professional and friendly. The food was delicious in all restaurants. The place is very well located and it is clean and safe.
Verified Expedia guest review

10/10 Exceptional

We loved our trip!
Verified Expedia guest review