Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

4.5-star4.5 stars
Ctra. Federal 307, Chetumal – Pto, Juarez, KM 335 Puerto Morelos, Puerto Morelos, QROO, 77569, Mexico

Beachfront property in Puerto Morelos with spa and beach bar
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Beautiful property. Our swim up room was are very well appointed and great design/decor…Jun 8, 2019
  • One thing you cannot do if you want to succeed in hospitality is to be unkind and…Jan 1, 2021

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

from €296
  • Junior Suite Garden View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Romance Junior Suite Partial Ocean View
  • Junior Suite, 1 King Bed, Garden View (Swim out)
  • Junior Suite Swim-Out Partial Ocean View
  • Romance Junior Suite Swim-Out Partial Ocean View
  • Serenity Club Junior Suite Ocean Front
  • Serenity Club Romance Jr Suite Ocean Front
  • Serentiy Club Junior Suite Swim Out Ocean Front
  • Serenity Club, Romance Junior Suite, Swim Out, Ocean Front
  • Serenity Club, One Bedroom, Master Suite, Ocean Front
  • Serenity Club, Two Bedroom, Master Suite, Ocean Front
  • Presidential Suite (Serenity Club Ocean Front)

What’s around Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Landmarks

  • On the beach
  • Costa Occidental de Isla Mujeres National Park - 1 min walk
  • Ventura Park Cancun - 8.2 mi / 13.2 km
  • Xoximilco - 6.8 mi / 11 km
  • Playa Coral - 8.4 mi / 13.5 km
  • Delfines Beach - 12.4 mi / 20 km
  • El Rey Ruins - 13.7 mi / 22.1 km
  • Aquaworld - 14.8 mi / 23.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

At a glance

Key facts

Size

  • 333 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

  • Onsite garage

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Free pool cabanas
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Scuba diving nearby
  • Nightclub
  • Pool sun loungers
  • Tennis on site
  • Spa tub
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 2018
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • German
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Tennis

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Airport transfers
  • Laundry/dry cleaning services

Spa

My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Flavours - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast only.

Agua Bendita - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Olios - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Vora Mar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

Satsu - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only’s small print

Also known as

  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun All Inclusive Adults
  • Haven Riviera Cancun Inclusive
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort SPA All Inclusive Adults Only
  • Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
  • Haven Riviera Cancun Resort All Inclusive Adults
  • Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

  • Does Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offer free cancellation for a full refund?
    Yes, Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there's free self and valet parking.
  • Is there a pool at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there are 3 outdoor pools. Guests have 24-hour pool access.
  • Are pets allowed at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    Yes, there are 5 onsite restaurants, featuring local and international cuisine and garden views. Nearby restaurants include Los Caporales (4.6 mi), Bugambilias (5.1 mi), and Momo (5.1 mi).
  • Is there an onsite casino at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only?
    No, this property doesn't have a casino, but Dubai Palace Casino (23-min drive) and Royal Yak Casino and Sports Book (24-min drive) are both nearby.

Recent reviews

Superb 9.0 From 654 reviews

Very Good 8.0
Very nice resort
Hany, us1 night trip
Poor 2.0
I would not stay here again
Lovely property and beach. But I would not stay again. Every evening we booked to eat at 8.30pm and despite a reservation we still had to wait and not one single evening did we eat until after 10pm. It was so busy and unorganised . I understand they may be understaffed and facing COVID challenges but it was very bad. We kept getting assured it would improve the next day but it didn’t. 2 evenings we ate our main at 11pm. Many other small issues too. Plus serenity club is a waste of time.
Vicky, gb4 night trip
Exceptional 10.0
Beautiful, Comfortable Resort with Great Amenities
Great, beautiful clean resort with great rooms and amenities. The hotel architecture is very modern and luxurious and feels very upscale. Lots of different areas to lay including two pools and various different beach setups. Very easy to get a nice big bed or cabana on the beach. The rooms were very nice and spacious. I got the best sleep I have gotten in probably 5 years on the large comfortable beds. Also, very solid, clean gym with enough equipment to do a solid workout. My only criticism of the entire stay were the restaurants. This is pretty consistent with every all-inclusive, but the food was not very good overall, which was not suprising. However, the service in the restaurants was particularly poor, waiting a long time for someone to take our order, and then waiting a while for food to come. If they can straighten this out and improve the food a bit, this place would be incredible.
Matthew, us3 night trip
Fair 4.0
Subpar
We had an okay time but not amazing. This resort is small. Only one “club or night activity” each night. Long waiting for dinners each night, we waited for a table at the Asian place one night for a hour and then on top of that it took 2 hours to get our food. It was frustrating. The Mexican restaurant is awful. Mediterranean is good. The lunch buffet is the same every single day which is frustrating. Not a lot of variety so if you are staying more than a few days it would get old very quick. They don’t have procecco so that sucked! That’s what I drink and their sparkling wine comparison was nasty. We ordered room service a few times and it took an hour to two hours to receive and it was usually cold. Guacamole is frozen, not fresh. However, the service staff is kind, helpful and they work hard. Maria is the best!! Carolina gave me one of the best massages I’ve ever had and I get a lot of massages! Overall the rooms are nice but would not recommend this based on the food. The Asian place is as good as it gets. I ran to the airport to get steak nachos from Margaritaville.
Dawn, us5 night trip with friends
Very Good 8.0
Great couple getaway.
Views were beautiful, food was hit or miss, drinks were weak, service was wonderful, spa was very relaxing.
Douglas, us4 night trip
Exceptional 10.0
Beautiful Property With all the Amenities
Great trip, with great amenities. We would definitely visit again. The only thing that kept us from rating the visit a 10 out of 10 are two things. The first being the restaurant’s serving dinner. The Asian Fusion restaurant was average at best and the Mexican Steakhouse was slightly above average. We chose to dine offsite for 4 of the six nights we were at the property. Breakfast and Lunch options onsite were excellent. The last thing that we were not happy with is the fact that we’re multiple groups of 20 somethings staying at the property who thought that night time was party time. The last two nights of our stay, we had groups of eight to the people above and beside our swim out room playing music and drinking until 2 or 3 AM each night. It definitely made it hard to sleep. On the second night when I phone the front desk, I was told they would handle it, but the party just kept going for another 1-1/2 hours... I realize that the hotel can’t be held responsible for what other guests choose to do, but for us, we were looking for them to manage the situation better. All in all, we would rate it a 8.5 out of 10
Jason, us5 night trip
Very Good 8.0
We really enjoyed our stay at Haven! Unfortunately we were there during hurricane Zeta but that only put a damper on our vacation for 24 hours. The resort itself is beautiful and clean. Everything is brand new and well decorated. Our room was fully stocked with a mini bar and Nespresso machine so we could make our own coffee in the mornings. 24 hour room service which usually took 20-40 minutes to receive. The restaurants were as good as they can be at an all inclusive! We really enjoyed the steakhouse. The pools were beautiful and plenty of seating. During our stay the resort was only at 30% capacity due to covid so we felt very comfortable since there weren't crowds of people. The staff were very friendly and accommodating and everyone was compliant with wearing masks. Overall I would recommend!
Jennifer, us5 night trip
Exceptional 10.0
Yo estuve por 5 días en oct 14/2020 Todo estaba muy excelente la masera Marilu muy excelente persona y amable todos los demás personal buscaban la manera de hacernos sentir bien y cómodo la limpieza era excelente el hotel muy limpio y organizado lo único que no estuvo tan buena era la comida y la música a pesar Que es para estar tranquilos abecé un poco de música de buen aviente hace bien... lo recomiendo 👍
Yirsi, us4 night romance trip
Very Good 8.0
Overall, our trip was great. When we arrived, we were greeted with refreshing drinks and a cool towel. We were a part of the Serenity Club so we had a separate check in lounge which was air conditioned. Our butler showed us the property and took us to our room which included a swim out pool and a great view of the Ocean.
Dezarai, us4 night trip
Exceptional 10.0
The staff was great! Aside from the resort being beautiful and clean, the staff made it extra special. From Rosy our cleaning lady to abel our barista at the cafe and everyone at the pool bars, just continuously made us feel welcomed. Will definitely be coming back!
us7 night romance trip

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only