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Dreams Natura Resort & Spa - All Inclusive

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Exterior
On the beach, white sand, beach massages, kayaking
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Overview of Dreams Natura Resort & Spa - All Inclusive

VIP Access

Dreams Natura Resort & Spa - All Inclusive

4.5 star property
Puerto Morelos beachfront hotel with free water park, spa

8.0/10 Very good

626 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500

Room options

About this area

What's nearby

  • On the beach
  • Delfines Beach - 25 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 30.1 miles/48.5 km

Restaurants

  • Los Caporales - 14 min drive
  • Los De Pescado - 15 min drive
  • Starbucks - 16 min drive
  • McDonald's - 16 min drive
  • Bugambilias - 16 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

At Dreams Natura Resort & Spa - All Inclusive, you can spend time at the beach getting a beach massage, plus you'll have access to on-site kayaking. The free water park and outdoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and body scrubs. World Cafe Buffet, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 7 bars/lounges, a lazy river and a free kid's club.

All-inclusive

All-inclusive room rates at Dreams Natura Resort & Spa - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Dancing

Entertainment

Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 553 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-lead area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free secured, uncovered on-site self-parking
  • Free secured, uncovered on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Ziplining
  • Shopping
  • Access to nearby outdoor pool

Working away

  • 3 meeting rooms
  • Computer station
  • Conference centre (12208 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2020
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Lazy river
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Wine-tasting room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

All-inclusive

All-inclusive room rates at Dreams Natura Resort & Spa - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Dancing

Entertainment

Theme parties

Spa

Dreams SPA by Pevonia has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

World Cafe Buffet – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Himitsu (Pan-Asian) – This restaurant specialises in Pan-Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Bluewater Grill – This poolside restaurant specialises in barbecue and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) – This restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Oceana – Overlooking the garden, this restaurant specialises in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open selected days.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 65 per night
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.

Also known as

Dreams Natura Resort Spa
Now Natura Riviera Cancun
Dreams Natura Riviera Cancun
Dreams Natura & Spa Inclusive
Dreams Natura Resort Spa All Inclusive
Now Natura Riviera Cancun All Inclusive
Dreams Natura Resort Spa Optional All Inclusive
Dreams Natura Resort & Spa - All Inclusive Hotel
Now Natura Riviera Cancun Optional All Inclusive
Dreams® Natura Resort Spa Optional All Inclusive
Dreams Natura Resort & Spa - All Inclusive Puerto Morelos
Dreams Natura Resort & Spa - All Inclusive Hotel Puerto Morelos

Frequently asked questions

Does Dreams Natura Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Natura Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Dreams Natura Resort & Spa - All Inclusive?
This property confirms that on-site COVID-19 testing (antigen/rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Dreams Natura Resort & Spa - All Inclusive?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Dreams Natura Resort & Spa - All Inclusive?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night, and there's also a deposit of USD 65 per night. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Dreams Natura Resort & Spa - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Dreams Natura Resort & Spa - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Dreams Natura Resort & Spa - All Inclusive and nearby?
Have fun with on-site activities such as kayaking and zip-lining. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Dreams Natura Resort & Spa - All Inclusive also has 7 bars, a lazy river and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Dreams Natura Resort & Spa - All Inclusive?
Yes, there are 9 on-site restaurants, featuring al fresco dining, international cuisine and garden views. Nearby restaurants include Los Caporales (6.4 mi), Bugambilias (6.9 mi) and Momo (6.9 mi).
What's the area around Dreams Natura Resort & Spa - All Inclusive like?
Dreams Natura Resort & Spa - All Inclusive is located on the waterfront, a short 15-minute walk from Costa Occidental de Isla Mujeres National Park and 3 minutes' walk from Arrecife de Puerto Morelos National Park.

Overall score and ratings

8.0

Very good

9.3/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

William, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good overall
Everything was great, the service was pleasant and always very kind. The people who work there really love to work there,
Ivan, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Debbie, 7-night trip
Verified Hotels.com guest review

4/10 Fair

Jacob, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Jaime e, 1-night trip
Verified Hotels.com guest review

6/10 Good

Rocio E, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Melvin, 3-night trip
Verified Hotels.com guest review

8/10 Very good

This resort is amazing for families, we loved everything from the food to the entertainment that they offered. It’s a very clean resort. It isn’t too big so it is very easy to get to the restaurants, pools, and the beach. The only thing is if you like the beach this resort doesn’t have the nicest beach at all. It’s more like a lagoon. So have this in mind when you book. Other than that it’s a beautiful place to stay for vacations. Thank Dreams Natura!!
Jenny, 4-night family trip
Verified Expedia guest review

8/10 Very good

The property was beautiful and had a great time. The beach stinks like a broken sewer line and there is dead seaweed everywhere. The water looks like Galveston. Not blue like you would think. The pools were great. Food was average.
Matthew, 4-night family trip
Verified Expedia guest review

8/10 Very good

Everything was great Maybe a little more entainment.
Kyhesha, 5-night romance trip
Verified Expedia guest review