Dreams Tulum Resort & Spa - All Inclusive

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Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers

Overview of Dreams Tulum Resort & Spa - All Inclusive

VIP Access

Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
Upmarket beachfront hotel with spa, near Tulum National Park

7.6/10 Good

951 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On a private beach
  • Winery
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Health club
  • Outdoor tennis court
  • Sauna
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Cenote Manatí - 1 min walk
  • Tulum National Park - 21 min walk
  • Tulum Mayan Ruins - 22 min walk
  • Playa Paraiso - 34 min walk
  • Soliman Bay - 9 min drive
  • Playa Ruinas - 12 min drive
  • Xcacel Beach - 10 min drive
  • Xcacel-Xcacelito Sanctuary - 10 min drive
  • Dos Aguas Park - 11 min drive
  • Dos Ojos Cenote - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 97 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

Placing you only a five-minute drive from Tulum National Park, Dreams Tulum Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and beach massages. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Bordeaux, one of 9 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious hotel include 7 bars/lounges, a winery and a nightclub. Fellow travellers like the helpful staff and family-friendly amenities.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a USD 35 fee
This information is provided by our partners.

At a glance

Hotel size

  • 432 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On a private beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Golf lessons nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre (5460 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Winery on site

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • DVD player
  • 42-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free international and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Local maps

Special features

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Spa

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Bordeaux – This restaurant specialises in French cuisine and only serves dinner.
El Patio – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open selected days.
Gohan – This restaurant specialises in sushi and only serves dinner. Open selected days.
Himitsu – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.
Portofino – This restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

On-site antigen/rapid COVID-19 testing is available for a USD 35 fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Dreams Tulum Resort Spa
Dreams Tulum & Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Tulum Resort Spa Optional All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Hotel
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort & Spa - All Inclusive Hotel Tulum

Frequently asked questions

Overall score and ratings

7.6

Good

8.5/10

Cleanliness

8.3/10

Staff & service

7.8/10

Amenities

8.1/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Great property!
Property and staff were amazing. Although the food at the World Cafe (buffet style restaurant) was kept at luke warm temperature (for obvious liability reasons), the food and variety was good. The food at the other restaurants on property was served hot. The gym was kept sanitized by the personnel manning the gym. Pool were wonderful. AmStar (tour) personnel were accommodating. I love my stay and would definitely go back.
Chamaine, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

lacey, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

4/10 Fair

Unhappy with service
The service was not the best my room was not what I purchased, there were a lot of unnecessary fees which I didn’t pay for in previous hotels. Manager did not want to help correct the issue just wanted more money
Lusine, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wayne, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best customer service!
Never have had such great service! Everyone we would speak to was so kind and informative. They have 7 restaurants which you can eat from, all inclusive. Our fridge was loaded with drinks and they gave us a free wine bottle. We loved this stay and are already planning another trip. Thank you Dreams for making our stay so amazing!
Dyanne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rose Marie, 4-night trip
Verified Expedia guest review

6/10 Good

The resort advertised that green fees are included. In order to golf, we had to pay a taxi back and forth. One person per golf cart and the cost was $160.00 US. So ridiculous! The golf times were also horrible. We paid to ship our golf bags back and forth for nothing as it was too expensive to play. They had a door stopper sticking out of the floor which was right in front of the closet. I hurt myself the first day. Not well planned.
Gail, 7-night family trip
Verified Expedia guest review

8/10 Very good

Very spacious, pleasant staff to help immediately with issues
Lois, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Dreams Tulum was an exceptionally beautiful property! We had a wonderful trip and we're sorry that we had to leave. This was the largest all-inclusive property we've stayed at (only stayed at 3), but for that, there was plenty of space, and never felt too crowded. There were so many options for eating and we were happy with the food choices. Mostly, we were thrilled with the gorgeous colonial architecture, the pools, the beach and the way they all flowed and complemented each other - it was stunning surroundings. We were outside the whole day, but always found shade. We loved the atmosphere and piped music throughout the hotel. We enjoyed the gym and took part in some of the entertainment. We liked the fact that the resort did small things to be eco-friendly in things like not using straws or coffee cup lids, and cleaned the beach of the accumulating seaweed. (After a stormy day, there was less seaweed and swimming in the ocean was more fun.) We liked the fact that the grounds throughout the resort are kept a bit jungle-like, which allowed for some native habitat to thrive - trees, flowers and animal friends (we saw tons of iguana, zanate birds, capybara and even a porcupine!) We were also extremely grateful that the staff wore masks *the whole time* (which can't be comfortable!) and were kind and gracious to meet our requests. They made the resort feel absolutely luxurious and made us feel comfortable and welcome and so lucky to spend a week in such a paradise!!!
michele, 8-night family trip
Verified Expedia guest review