Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Iberostar Paraiso Del Mar All Inclusive

All-inclusive property with full-service spa, connected to the convention center, near Maroma Beach

  • Free buffet breakfast, free WiFi, and free parking
From
€176

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  • Iberostar Paraiso Del Mar All Inclusive
  • Iberostar Paraiso Del Mar All Inclusive
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  • Iberostar Paraiso Del Mar All Inclusive
Iberostar Paraiso Del Mar All Inclusive. Image 1 of 98.
1 / 98Iberostar Paraiso Del Mar All Inclusive
Carretera Chetumal-Puerto Juarez Km 309, Playa del Carmen, 77710, QROO, Mexico
8.0.Very Good.
  • Overall we had a nice 6 day stay, which ended October 22. Pluses: beautiful grounds,…

    Oct 16, 2021

  • Iberostar Perisio was very fun! All inclusive and the whole time activities were…

    Jul 21, 2021

See all 361 reviews

Official standards

This property advises that it adheres to Yes, No, Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 388 smoke-free guestrooms
  • Daily housekeeping
  • Golf course
  • On the beach
  • 7 restaurants and 4 bars/lounges
  • Full-service spa

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • Maroma Beach - 36 min walk
  • El Manglar Golf Course - 22 min walk
  • Tres Rios Ecopark - 6.4 mi / 10.3 km
  • Sanctuary of Hope and Time Capsule - 7 mi / 11.2 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 7.2 mi / 11.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite, Oceanfront (Beach Access)
  • Standard Room
  • Junior Suite
  • Standard Room (Near Pool)
  • Standard Room
  • Junior Room
  • Standard Room (Near Pool)
  • Junior Suite, Oceanfront

What’s around

Landmarks

  • On the beach
  • Maroma Beach - 36 min walk
  • El Manglar Golf Course - 22 min walk
  • Tres Rios Ecopark - 6.4 mi / 10.3 km
  • Sanctuary of Hope and Time Capsule - 7 mi / 11.2 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 7.2 mi / 11.6 km
  • El Camaleon Mayakoba Golf Course - 7.9 mi / 12.7 km
  • Quinta Avenida - 11.2 mi / 18 km
  • Puerto Morelos Town Square - 9.5 mi / 15.3 km
  • Playa del Carmen Main Beach - 12.8 mi / 20.5 km
  • Mamitas Beach Club - 12.7 mi / 20.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive
map
See on map
Carretera Chetumal-Puerto Juarez Km 309, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 388 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 15

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 7 restaurants
  • 4 bars/lounges
  • 3 coffee shops/cafés
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Water dispenser

Things to do

  • Basketball on site
  • Golf driving range on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Spa

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

El Mercado - This buffet restaurant specializes in international cuisine and serves dinner and light fare.

El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required.

Don Alfredo - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

El Puerto - This steakhouse serves dinner only. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Spa tub
  • Tennis on site
  • Basketball on site
  • Golf driving range on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of No between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Yes and No.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property uses eco-friendly cleaning products.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Iberostar Paraiso Mar
  • Iberostar Paraiso Del Mar All Inclusive All-inclusive property
  • Iberostar Paraiso Mar All Inclusive
  • Iberostar Paraiso Mar All Inclusive Playa del Carmen
  • Iberostar Paraiso Mar Playa del Carmen
  • Mar Paraiso
  • Paraiso Mar
  • Iberostar Paraiso Mar All Inclusive All-inclusive property
  • Iberostar Paraiso Inclusive l
  • Iberostar Paraiso Del Mar All Inclusive Playa del Carmen

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Iberostar Paraiso Del Mar All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 7 onsite restaurants, featuring international cuisine. Nearby restaurants include El Hashiru (3-min walk), Cirque Du Soleil Joya (13-min walk), and Salon Partagas (2.2 mi).
  • Have fun with onsite activities like kayaking, windsurfing, and snorkeling, and practice your swing at the golf course. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Iberostar Paraiso Del Mar All Inclusive also has 4 bars, a nightclub, and an outdoor pool, as well as a Turkish bath, an arcade, and a garden.
8.0.Very Good.
  • 6.0.Good

    I definitely did not like the food. Breakfast was good, but linch and dinner very bad. Even the ice cream was bad!

    7 night family trip, Jul 20, 2021

    Verified Expedia guest review

  • 6.0.Good

    I like properties but I expected much better rooms for hotel with five stars.

    7 night family trip, Jul 20, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    I had an amazing time at this Iberostar. The food was okay it had lacked in certain aspects of taste. The buffet food was very repetitive every day, but what they lack in food they regain in the entertainment staff. Super friendly staff and super shows.

    6 night romance trip, Jul 18, 2021

    Verified Expedia guest review

  • 6.0.Good

    My experience was just okay. It doesnt feel like a 5 star resort. Some staff are very rude but most are nice. Nothing special about this resort. Don't expect too much about the resort. Pictures are very deceiving.

    5 night family trip, Jul 16, 2021

    Verified Expedia guest review

  • 6.0.Good

    The staff was amazing and the resort is beautiful it was kept very clean! We really couldn’t access the beach due to the ridiculous amount of seaweed so other than hanging at the pool and doing activities there isn’t much to do. You aren’t close to anything/ Cancun so everything you will want to do will require some sort of expensive transportation. The thing that was extremely disappointing was the food and the time you are given for their restaurants, we seemed to eat dinner late every night 8-830pm. Other than breakfast it was the worst food I’ve ever eaten at a resort. One venue after another just the cheapest most tasteless food you’ll ever eat and you don’t have any other options unless you pay to leave the resort. Again really enjoyed the staff and property, but it was a challenge.

    7 night family trip, Jul 16, 2021

    Verified Expedia guest review

  • 4.0.Fair

    The keys to the room did not work on a daily basis for half of our group. We stayed 5 days and 4 of of those days we had to get the keys remagnitized. Only 2 beers in the fridge and there was no real way to get them refilled. Property is older and not really what I expected. We were supposed to have a pool view room but we had a room facing the back where the carts drive by. :/

    4 night family trip, Jul 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was gorgeous. The property was so lush and tropical. The food was amazing and the staff was extremely friendly and helpful.

    5 night family trip, Jul 12, 2021

    Verified Expedia guest review

  • 2.0.Poor

    The ppl are where ver rude. The take advantage of young adults and made them pay over $700 US DOLLARS to do Covid test. We where I group of 7 when to get tested one day before our flight they told us 2 free and each other person $35 per room. So we all get tested he said leave know so we did not even 2 minute he came out and call out to names that are positive. We when back in and ask for proof he wouldn’t show it. We asked and begged him to take another test he said no. So we said please at least PCR her said ok $135 per person. We paid and did it he said 24-48 until the results are in. We start to panic cause our

    5 night trip, Jul 11, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Worst place ever, they like to rob money from you. Avoid this place

    5 night family trip, Jul 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great place with great amenities Animation team was awesome Service was great

    Peter, 7 night family trip, Jul 10, 2021

    Verified Hotels.com guest review

See all 361 reviews