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Krystal Grand Cancun All Inclusive

4.0 star property
Beachfront hotel with spa, near Tortuga Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Altitude Master Suite, Ocean front | Private spa tub
Altitude Corner Suite Ocean Front
Outdoor wedding area

Reviews

7.2 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Spa
  • Air conditioning
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Sauna
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers
  • Beach towels
For families
  • Free cots/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The price is €383
includes taxes & fees
14 Jan - 15 January 2025

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Krystal Cancun All Inclusive

Pool
Spa
Free parking
Free WiFi
6.8 out of 10, (1001)
The price is €307
includes taxes & fees
5 Jan - 6 January 2025
Krystal Cancun All Inclusive
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About the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 6 min walk - 0.6 km
  • Forum Beach - 7 min walk - 0.7 km
  • Chac Mool Beach - 14 min walk - 1.2 km
  • Hotel Zone Beaches - 12 min drive - 5.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive
  • Tulum Intl. Airport (TQO) - 89.5 miles/144 km

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas and volleyball, plus you'll be within a 15-minute walk of Cancun Convention Center. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and reflexology. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other highlights include a free kid's club, a beach bar and a sauna. Fellow travellers love the helpful staff and beach location.

All-inclusive

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 398 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 21
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach volleyball
  • Pool table
  • Snorkelling nearby

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 4 outdoor pools
  • Full-service spa
  • Sauna
  • Banquet hall
  • Outdoor entertainment area

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free extra futon
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Restaurante Ayami – On-site restaurant. Reservations are required.
Terraza el Mortero – On-site family restaurant. Reservations are required. Open daily.
The Grill – On-site family restaurant. Reservations are required. Open daily.
Risotto – On-site restaurant. Reservations are required. Open daily.
Red Fish – This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.86 per accommodation, per night

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Access to the Infinite pool is available only for guests staying at the Altitude Tower

Also known as

Krystal Grand Cancún
Krystal Grand Cancun
Krystal Altitude Cancún
Krystal Grand Cancun Inclusive
Krystal Grand Cancun All Inclusive Hotel
Krystal Grand Cancun All Inclusive Cancun
Krystal Grand Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Grand Cancun All Inclusive offer free cancellation for a full refund?
Yes, Krystal Grand Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Grand Cancun All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Krystal Grand Cancun All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Krystal Grand Cancun All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Krystal Grand Cancun All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Krystal Grand Cancun All Inclusive?
No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Krystal Grand Cancun All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Grand Cancun All Inclusive also has a sauna and beach cabanas, as well as a picnic area and a garden.
Are there restaurants at or near Krystal Grand Cancun All Inclusive?
Yes, there's an on-site restaurant, Restaurante Ayami.
Does Krystal Grand Cancun All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Krystal Grand Cancun All Inclusive like?
Krystal Grand Cancun All Inclusive is a short 6-minute walk from Cancun Convention Center and 7 minutes' walk from Forum Beach. The local area is walkable and popular for its beaches.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Jacqueline, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Pär, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

MARAVILLOSA EXPERIENCIA EN EL CORAZON DE CANCUN.
Maravillosa experiencia. El hotel está ubicado en la playa más bonita de Cancún para nadar con niños, es una playa protegida por un rompeolas que hace que el mar sea una alberca turquesa con una arena blanca y limpia, sin sargazo. El hotel es muy lindo, la comida de los buffetes y los restaurantes de especialidad es DELICIOSA. El plan todo incliuido definitivamente vale la pena por la calidad de los alimentos y bebidas. El hotel cuenta con sala de juegos para niños con muchas actividades durante todo el día para que los pequeños se diviertan además de disfrutar de la alberca y del mar, MUY RECOMENDABLE PARA FAMILIAS CON NIÑOS. La ubicación en la zona hotelera de Cancún es la más privilegiada, justo en el corazón de la vida nocturna de Cancún. La atención de todo el personal es maravillosa, pero queremos agradecer ewspecialmente al concierge Janer, quien hizo posible que nuestra estancia fuera la más placentera, con su ayuda pudimos disfrutar de todas las áreas del hotel y de todas las actividades posibles, que nos permitieron conocer de todas las instalaciones y sacar el máximo provecho de nuestra estancia. Sin duda regresaremos muchas veces más.
Velvet Jacqueline, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Loveleen, 4-night trip
Verified Hotels.com guest review

8/10 Very good

SERGIO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bertha Judith, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MIGUEL, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Elevators are a nightmare
Juvenal T, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Julian, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was great we really enjoyed our visit, with great people and great food!! Activities for all the family.
Griselda, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Teresita, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Agrim, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Raul Ruano, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

Ebony, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Juan C, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Enrique, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Got there in 8/24/24 upon checking in the lobby was 100 degrees the elevator was like a sauna super hot and humid. Room was n the 11th floor nice view but had a smell to it, very disappointed over all. We upgraded the next day to Altitud Tower it was like night and day. About the food the general buffet was a huge disappointment breakfast at Altitud was good the grill was closed to day out of 4 that we stayed there. If you spect to have a variety of drinks is not going to happen ( one beer on tap ) The staff was great specially the servers. Stay 4 days 3 , we will never stay at Krystal Grand Cancun all inclusive ever again!!!
Eloy, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

From the very beginning I was greeted with warm welcome from staff and made our whole stay wonderful any questions we had was answered and gave us tip on navigating downtown I would highly recommend if you want a nice calming experience with great drinks and great staff to make the stay more pleasant
Benito, 7-night romance trip
Verified Expedia guest review

6/10 Good

They charged my card for going to a restaurant when it was all inclusive ! Call customer service and they kept hanging up .
Rocio, 4-night trip
Verified Expedia guest review

6/10 Good

Mirna, 5-night trip
Verified Expedia guest review

10/10 Exceptional

A wonderful experience
Jacqueline Michelle, 3-night trip
Verified Expedia guest review

2/10 Poor

The property is outdated, mold smell, buffet very limited food, first day the only place for lunch was outside with no shade on 100 F! They ad 5 restaurants for dinner, but only 2 is open daily if you are lucky to do a reservation at 10 am, because at 10:05 all available spots will gone. For lunch only buffet, awfull chooses almost not eatable! Lunch buffet room is small, for example sweet table has only 3 diff options, for 4 stars hotel this in unacceptable. Meet choose only one! No AC at the lobby or elevalators, complete building smells like mold. All your belonging will smell like mold! They do not clean beach, you should watch not to step on plastic forks, glasses or bottles! This should be rated as 2 stars hotel not 4!!!
Branko, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Each floor's dust-shot room's door was always open, spreading a terrible smell. The elevators did not fully function, and one of the two always had trouble. The towel card system did not function and did not meet the needs. The booking system of restaurants was cumbersome, and requests for time modification were ignored and canceled by staff without notice. Early check-in is unavailable, and there is no place for those early check-in for over three-hours without airconditioning.
Tadatsugu, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

8/10 Very good

The beachfront and food/drink service was perfect. Restaurants we good. Buffet could use additional options for breakfast and lunch. Elevators were extremely hot and long waits. AC needs to be improved in rooms. Lilliana on beach service and Julian at the lobby bar were wonderful.
Janine, 8-night family trip
Verified Expedia guest review