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Cozumel Palace All Inclusive

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3 outdoor pools
Loft Suite, Kids & Teens Free + Flex Cancellation Options | Premium bedding, pillow-top beds, free minibar, in-room safe
Restaurant
Exterior
Lobby

Overview of Cozumel Palace All Inclusive

VIP Access

Cozumel Palace All Inclusive

4.0 star property
Colonos Cuzamil beach property with 4 restaurants, spa

9.0/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
Main amenities
  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Premium TV channels

Room options

About this area

What's nearby

  • In Colonos Cuzamil
  • Chankanaab National Park - 8 min drive
  • Paradise Beach - 19 min drive
  • Mr. Sancho's Beach Club - 14 min drive
  • Playa Mia Grand Beach and Water Park - 14 min drive
  • Ferry to Cozumel - 240 min drive
  • Playacar Golf Club - 254 min drive
  • Playa del Carmen Maritime Terminal - 252 min drive
  • Mamitas Beach - 253 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 10 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Islander Cozumel - 9 min walk
  • Chac-kay Grill - 8 min walk
  • La Cocina de Silvia - 5 min walk
  • Rolandi's - 10 min walk
  • El Farito - 8 min walk
Map

About this property

Cozumel Palace All Inclusive

At Cozumel Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll have access to on-site scuba-diving and snorkelling. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 4 restaurants, and the 2 bars/lounges are great places to grab a cold drink. This upmarket property also features a poolside bar, a children's pool and a snack bar/deli. Fellow travellers say good things about the helpful staff and breakfast.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkelling

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 169 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle*

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Scuba diving
  • Snorkelling
  • Shopping
  • Beach nearby
  • Access to nearby outdoor pool
  • Use of nearby fitness centre
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Windsurfing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Awe-Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Cozumel Palace All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

Does Cozumel Palace All Inclusive offer free cancellation for a full refund?
Yes, Cozumel Palace All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cozumel Palace All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cozumel Palace All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Cozumel Palace All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Cozumel Palace All Inclusive?
Sorry, there's no on-site parking at Cozumel Palace All Inclusive.
Is an airport shuttle service offered by Cozumel Palace All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cozumel Palace All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Cozumel Palace All Inclusive and nearby?
Have fun with on-site activities such as snorkelling and scuba-diving. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Cozumel Palace All Inclusive also has 2 bars and spa services, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Cozumel Palace All Inclusive?
Yes, there are 4 on-site restaurants.
Does Cozumel Palace All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around Cozumel Palace All Inclusive like?
Cozumel Palace All Inclusive is a short 14-minute walk from Punta Langosta Pier and 12 minutes' walk from Stingray Beach. Travellers give top marks for the property's prime location.

Reviews

9.0

Superb

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

6/10 Good

Not a restful hotel
We were put in room which was designed for wheelchairs. Which in itself should be no problem provided it also caters for able bodied. But we had no overhead shower and I had to get on my knees to wash my hair. Room right next to bar and hotel shops which kept us awake at night and awoke us early morning. We went on holiday for rest and relaxation and will have to get home to have a good nights sleep!!
Amanda, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The service was outstanding! Employees are courteous. Food quality and selection was greatThe only thing that can improve is outdoor towel locations. The one by the outdoor grill was always empty.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

7-night family trip
Verified Hotels.com guest review

8/10 Very good

Andy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

5 Star All Inclusive Resort
Absolutely outstanding experience. Impeccable service, delicious food and drinks.
Sunset at the pool
Incredible sunsets
Dusk at the pool
Relaxing on our room patio
Patricia, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Exactly what we hoped for
Perfect couples getaway in a gorgeous location. Excellent service, food, drinks, activities. We loved everything about it and can’t wait to visit again.
Tina, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Hanako, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay
Excellent stay! The staff is absolutely amazing - they went above and beyond to make sure guests are served well. The food was excellent and the rooms are spacious and comfortable.
Nour, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Week at Cozumel Palace (December 21st - December 28th, 2022) Checking in: This was our first trip to Cozumel Palace. They greeted us with fresh squeezed cucumber, honey, and lemon water. And then came the “presentation” by the concierge. He wanted to make a sale by offering us a discount on ferry service to Playa del Carmen. Boiler room tactics!! We said we were not interested in buying. Rooms: The first room (121) was dated and the noise level on the first floor could be heard. Our biggest issues were the water (shower) not properly draining well. Fixtures in the room were old and the resort did not have any areas that were quiet. The rooms have a giant Jacuzzi tub smack in the middle. We had a king size bed, and it was very comfortable with two king-size pillows and two standard pillows. We got a free upgrade to a room (231) with a balcony on the second floor. All-inclusive restaurants: We had been to all the inclusive restaurants and the variety and quality of the food here was good especially considering it is such a small resort. The menus were extensive. The Momo (Japanese) was very delicious, especially the sushi rolls. Beach: There is no beach. Pool: The pool was warm and fun. During the day they had activities like volleyball, and games to keep people entertained. There was a swim up and walk-up bar by the pool. Checking out: On our way home, we checked out and were immediately stopped by a different salesperson again. Another sale tactic!
Verified Expedia guest review