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Bahia Principe Grand Tulum - All Inclusive

4.0 star property
Akumal beachfront property with golf course, spa

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
View from room
Aerial view
Children’s area
7 restaurants, breakfast, lunch, dinner served; international cuisine
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Electric vehicle charging point
  • Bar
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 7 restaurants and 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • Free children's club
  • 5 outdoor tennis courts
  • Fitness centre
  • Sauna
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760

What's nearby

  • Dolphinaris Tulum - 7 min walk
  • Riviera Maya Golf Club - 16 min walk
  • Yal-ku Lagoon - 10 min drive
  • Akumal Beach - 11 min drive
  • Half Moon Bay - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 82 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 27.7 miles/44.6 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Restaurante Arlequin - ‬10 min walk
  • ‪Piscis snack bar - ‬17 min walk
  • ‪Los Corales - ‬17 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

Putting you within a 10-minute drive of Xel-Há Park, Bahia Principe Grand Tulum - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Yucatan, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a golf course and a marina. Fellow travellers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Access to off-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 978 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Barbecue grills
  • Room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Playground
  • Pool gate
  • Stair gate

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Pro golf lessons
  • Golfing
  • Mini golf
  • Kayaking
  • Parasailing
  • Sailing
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Shopping
  • Pool table
  • Bike tour information
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • Golf course on-site
  • 3 outdoor pools
  • Designer shops on-site
  • Arcade/games room
  • Bike parking
  • Full-service spa
  • Golf pro shop on-site
  • Marina
  • Nightclub
  • Hot tub
  • 5 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Water slide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

SPA Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gran Tortuga – This fine-dining restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open daily.
Tequila – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Don Pablo – This fine-dining restaurant only serves dinner. Reservations are required. Open daily.
Thali – This fine-dining restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: USD 1.8 per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.

Also known as

Grand Bahia Principe Tulum All Inclusive Akumal
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Bahia Principe Grand Tulum
Grand Bahia Principe Tulum All Inclusive
Bahia Principe Grand Tulum All Inclusive
Bahia Principe Grand Tulum Newly Renovated
Bahia Principe Grand Tulum - All Inclusive Akumal

Frequently asked questions

Does Bahia Principe Grand Tulum - All Inclusive offer free cancellation for a full refund?
Yes, Bahia Principe Grand Tulum - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Bahia Principe Grand Tulum - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Bahia Principe Grand Tulum - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Bahia Principe Grand Tulum - All Inclusive?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Bahia Principe Grand Tulum - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Bahia Principe Grand Tulum - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Bahia Principe Grand Tulum - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, parasailing and sailing, and practise your swing at the golf course. Additional recreation on-site includes fitness classes, basketball and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Bahia Principe Grand Tulum - All Inclusive also has 5 bars, a nightclub and a private beach, as well as a water slide, a sauna and a Turkish bath.
Are there restaurants at or near Bahia Principe Grand Tulum - All Inclusive?
Yes, there are 7 on-site restaurants, featuring international cuisine.
Does Bahia Principe Grand Tulum - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Bahia Principe Grand Tulum - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Bahia Principe Grand Tulum - All Inclusive like?
Bahia Principe Grand Tulum - All Inclusive is located on the waterfront, a short 16-minute walk from Riviera Maya Golf Club and 16 minutes' walk from Aktun Chen. Travellers say that the property is in a great location.

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Marianela, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Henrik, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

A Padua, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amanda, 6-night trip
Verified Expedia guest review

8/10 Very good

Gabrielle, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Courtney Erika, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great place,we definitely want to come back
Anastasiia, 5-night family trip
Verified Expedia guest review

2/10 Poor

The property is infested with rodents. They have a rodent problem. The other resorts by Bahía does not. They are on the walls in the buffet, all on the snack bar. You can’t get up from your chair without the raccoons and other rodents trying to eat your food. It’s disgusting. The resort isn’t well lit so again be careful of the rodents. They don’t have room service. You have to walk in the dark 2am 10 minutes to a snack bar. The shuttles are no where to be found. I called the front desk they told me to wait outside - I might see one but drivers are limited. The food is disgusting. You can only try 1-2 restaurants in the resort and most restaurants are booked! If I could get my money back I would. This is a 3 star resort. The other resorts like Akumal and Sian Kian are 4 stars. I hate this resort and I couldn’t wait to come home so that I can eat! This place sucked!!!!!!
Rasheeda, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent staff, fantastic amenities.
Andriy, 11-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Madhuriben, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

The staff was exceptional
Angela Gail, 9-night family trip
Verified Expedia guest review

4/10 Fair

Could not get reservations for sit down dinners. Buffet only option for dinners. Very unhappy and staff very rude about the situation. Front staff horrible. Kid zone and treatment fantastic.
steven, 4-night family trip
Verified Expedia guest review

6/10 Good

Terrible service. Do NOT recommend.
I do NOT recommend this hotel. I’ll start with the good: nice property. Room was great size and bed very comfortable. Great for kids with kids club you can check your kids into. Clean. Good was fine. Drinks ok. The reason I’ll never stay there again: The front desk staff are rude and NOT helpful at all. Had to make a reservation for the restaurants but when we got there we were unable to make any reservations they said none had any availability. Talked to “guest services” who did not help us and had to wait over an hour for them to show up. Finally offered us 1 restaurant for the day we were leaving 5 days later and they had our info pulled up so they knew we had to checkout that day. Went to the restaurants to try get a table and they had more empty tables then full tables and still refused give us a table. Buffet food ok but a restaurant would have been a nice change. I’m a believer in “if you don’t have anything nice to say, don’t say it” but want others to know this before they decide to stay there.
Christina, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Mousa, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Ingrid, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was, without exception, wonderful. Place is kept as clean as Disneyland
ROBERT, 14-night trip
Verified Expedia guest review

8/10 Very good

Lauryn Suzanne, 3-night trip
Verified Expedia guest review

6/10 Good

Food choices for vegetarians was poor. Pool area was beautiful
Manhar, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

The mattress on the beds are terrible. They are very hard and I wish there was a different variety of food it was the same almost everyday .
Reena, 6-night family trip
Verified Expedia guest review

8/10 Very good

The amount of pools
Connie, 5-night trip
Verified Expedia guest review

8/10 Very good

Customer service was very good, thank you!
Diana, 3-night family trip
Verified Expedia guest review

8/10 Very good

Our trip was amazing, the front desk staff Ericka at 2:00 am was extremely helpful. Overall the property was beautiful great view. Property is clean and well kept plus great friendly staff. Food and drinks conveniently all around resort. Would recommend this place to visit again, only minor issue was Booked transportation with Bahia and transportation didn't arrive at airport due to driver issue. We just Paid $250.00 us dollars for a taxi. So plan accordingly for transportation to avoid…. Once on resort all went smooth.
bryan, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was wonderful. I had an amazing experience.
Andrea Ambrozine, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Massive hotel (4 large Hotels in the same location). Had to walk too much between all the buildings to get food or entertainment. Very nice staff and the food was very good and well prepared with a lot of choices. Btw. Read the small print. There are no elevators. Due to the storm we lost a day. The hotel from desk was very helpful and courteous. Expedia was non existent and handled the situation very poorly! I Tate the hotel at a 8.5 star. I have used Expedia probably 15-20 times and always had good luck. I give Expedia a 1 out of 10 on this one. Very dissatisfied with Expedia on this. I would recommend the hitel but very disappointed in Expedia’s performance!
Donald Lewis, 4-night family trip
Verified Expedia guest review

6/10 Good

Jose, 5-night trip
Verified Orbitz guest review