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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Upmarket beachfront property with spa, near Gaviota Azul Beach

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

View from property
Interior
4 outdoor pools, pool loungers
View from property
Terrace/patio
Escape to the crystal-clear waters of Cancun at Altitude at Krystal Grand Cancun - All inclusive, where a luxurious beach retreat awaits. Savor Italian cuisine, unwind with yoga classes or indulge in spa treatments like hydrotherapy and massages; guests rave about the beach locale and helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness centre
  • Steam room
  • Children's pool
  • Pool bar
  • Room service

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is €392
includes taxes & fees
21 Jul - 22 Jul

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Altitude Corner Suite Ocean Front

1 bedroom, minibar, in-room safe, desk

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area

Altitude Suite Ocean Front

9.0 out of 10
Wonderful
(50 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

Altitude Corner Suite Partial View

7.0 out of 10
Good
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Double

Altitude Suite Double | Living area

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard With Sea View

1 bedroom, minibar, in-room safe, desk

Suite Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

1 bedroom, minibar, in-room safe, desk

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Street View

1 bedroom, minibar, in-room safe, desk

Room Standard With Street View

  • Sleeps 4
  • 2 Double Beds

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Master With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard With Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive is a great choice for your beach stay in Cancun, putting you near activities such as scuba-diving. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Serving Italian cuisine, Risotto is one of 4 restaurants and 4 bars/lounges. Other highlights at this luxurious property include a free kid's club, a poolside bar and a fitness centre. Fellow travellers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 100 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Handrails in stairwells
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Risotto – This restaurant specialises in Italian cuisine.
Ayami – This restaurant specialises in Asian cuisine. Open daily.
Terraza El Mortero – This restaurant specialises in Mexican cuisine. Open daily.
Take a Bite – On-site coffee shop. Open daily.
The Beach Bar and Grill – This restaurant specialises in Mexican cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Altitude By Krystal Grand Cancun All Inclusive
Altitude at Krystal Grand Cancun All inclusive
The Level at Krystal Altitude Cancun All Inclusive
Altitude By Krystal Grand Punta Cancun All Inclusive
Altitude at Krystal Grand Cancun - All inclusive Cancun
Altitude Level By Krystal Altitude Cancun All Inclusive

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive offer free cancellation for a full refund?

Yes, Altitude at Krystal Grand Cancun - All inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Altitude at Krystal Grand Cancun - All inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Altitude at Krystal Grand Cancun - All inclusive?

Yes, there's free valet parking.

What are the check-in and check-out times at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an on-site casino at Altitude at Krystal Grand Cancun - All inclusive?

No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Altitude at Krystal Grand Cancun - All inclusive and nearby?

Have fun during the warmer months with activities nearby such as scuba-diving. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Altitude at Krystal Grand Cancun - All inclusive also has 4 bars, a steam room and spa services, as well as an arcade, a picnic area and a garden.

Are there restaurants at or near Altitude at Krystal Grand Cancun - All inclusive?

Yes, there are 4 on-site restaurants, featuring Italian cuisine.

Does Altitude at Krystal Grand Cancun - All inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Altitude at Krystal Grand Cancun - All inclusive like?

Altitude at Krystal Grand Cancun - All inclusive is a short 1-minute walk from Gaviota Azul Beach and 5 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Restaurant
Beach
View
Location
Buffets
Room service
Booking

What guests liked

  • The beach at this property is stunning, clean, and safe with great views and a rock barrier preventing big waves making it family-friendly. (53 reviews)
  • Dining options were plentiful and the food quality was great, with many restaurants offering good variety and excellent service. (13 reviews)
  • The buffet and breakfast options were great, with many options available, including gluten-free choices. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Staff and venue is amazing definitely my go to resort for Cancun
Richard Anthony, 3-night trip

10/10 Exceptional

Great property, friendly and helpfull staff.
Katrina, 5-night trip

10/10 Exceptional

Very nice place to stay . Staff and services was wonderful. Would stay here again
tammy, 3-night trip

10/10 Exceptional

Had an amazing time, the staff was reallly nice and helpful to us, Janer was very helpful with our reservations and Jahir the bartender was super friendly with us. Food was amazing and the ocean view was beautiful! Would definitely stay here again!
Joanna Nayeli, 5-night trip

10/10 Exceptional

Janer and Ivan were wonderful during checkin!
Michael, 2-night trip

10/10 Exceptional

Amazing staff and service. Food was great. Lots of things to do and entertainment!
Chanel, 4-night trip

10/10 Exceptional

Loved the hotel and it was in the perfect location
Ludimira Fernandes, 4-night trip

8/10 Very good

We enjoyed our Cancun getaway to Altitude Krystal Grand, all-inclusive. Our concierge Janer provided excellent service
Tammy, 8-night trip

4/10 Fair

Great location as everything is in walking distance. Breakfast was decent but we got tired of the same rotation as we were there for 7 nights. The rooms are really small but that’s expected when staying in the city. Overall we would stay again.
Dionne, 5-night trip

10/10 Exceptional

It is in front of the best beach in Cancun, Playa Gaviota Azul!!!… and the Italian Restaurant… mama mia!!!
Ruben, 4-night trip

10/10 Exceptional

Very good clean and friendly
Ibrahim Naim, 4-night trip

10/10 Exceptional

Had a great stay! Wanted to shoutout our favorite bartender Julian! Very friendly and great at his job!
Nathaniel Edward, 5-night trip

10/10 Exceptional

Everyone was amazing and our stay was amazing. All the employees were incredibly kind and helpful. Sara, Pablo (tepanyaki), Cristian just to give some examples were absolutely amazing. Would recommend booking the altitude if you are looking to stay here.
Amado, 6-night trip

10/10 Exceptional

We had a great time in Cancun. The hotel staff was nice, friendly and helpful. Thank you Janer for helping us with all requests and questions we had. Thank you to the whole team at the Spa: great services! The food was also very good and the waiters very attentive. The whole property is very clean and comfortable.
Andreea Carina, 6-night trip

10/10 Exceptional

We loved our stay. The beach views from our room were breathtaking. I loved that no matter where you are in the resort there was always a beautiful view of the ocean. The food & drinks were good. The staff friendly and helpful. Can’t wait to go back!
VANESSA, 8-night trip

10/10 Exceptional

Amazing service, views, food and entertainment
RAUL MEDINA, 4-night trip

8/10 Very good

Nice pool and beach but the drinks were low Quality liquor
Trina, 7-night trip

10/10 Exceptional

Me and my best frienf stayed at the Altitude of Krystal Grand Cancun. Our stay was amazing and relaxing. The room was gorgeous and taken care of each day. The staff was incredibly kind and always helpful. Room service attendees were really on top and the best way we started our day. From the view, to the private beach. We were able to just relax.
Crystal-Ann, 5-night trip

6/10 Good

Our room was amazing. The beach is stunning. They hosted a really good Super Bowl party.
Edward, 3-night trip

10/10 Exceptional

The beach
aghead, 5-night trip

10/10 Exceptional

We stayed for 5 days and absolutely loved the property every single staff member was so kind and helpful. The view from the room was incredible. 0 complaints about our stay !
Alyzza merae, 4-night trip

10/10 Exceptional

The food and the friendly staff
griselda j, 4-night trip

8/10 Very good

Beautiful white sand beach. Staff very pleasant with helping with all your needs. I have a Gluten Free diet & all restaurants are very careful in preparing my special food. Great to meet the head chiefs & head waiters to take the care in preparing my GF diet.
Duane, 7-night trip

10/10 Exceptional

We absolutely loved our stay at Krystal Grand Altitude. The rooms are well equipped and spotlessly clean. The staff is attentive and very friendly. This all inclusive resort has several restaurants and there is food options for everybody to enjoy. There is also a Starbucks that is included. What a nice addition! The gold sandy beach by the hotel is excellent. No rocks anywhere to be found. We just had an excellent and very relaxing vacation. Thank you Krystal Grand Altitude!!
Rene Van, 5-night trip

10/10 Exceptional

The hotel is not expensive, the service is good, and the beach view is also very good
Ye, 2-night trip