Hotel Riu Palace Las Americas - Adults Only- All Inclusive

4.0 star property
Adults-only beachfront property with spa, near Tortuga Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Poolside bar
Aerial view
View from property
Deep-soaking bathtub
Interior entrance

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Free breakfast
  • Gym
  • Spa
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Health club
  • Sauna
  • Beach sunloungers
  • Beach towels
  • Pool bar
  • Swim-up bar
  • 24-hour room service

Feel at home (6)

  • Separate sitting area
  • Television
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains

Room options

Available filters for rooms
Showing 36 of 36 rooms

Junior Suite, 2 Bedrooms (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Bathrobes
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (M)

Highlights

Balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

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About the area

Map
Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 10 min walk
  • Gaviota Azul Beach - 12 min walk
  • Forum Beach - 12 min walk
  • Chac Mool Beach - 17 min walk
  • Hotel Zone Beaches - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Riu - ‬3 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Turquesa Restaurant - ‬3 min walk
  • ‪Kawachi Specialty Restaurant - ‬3 min walk
  • ‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

At Hotel Riu Palace Las Americas - Adults Only- All Inclusive, you can hit the beach to play volleyball or relax on a sunlounger, plus you'll be within a 15-minute walk of Cancun Convention Center. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and manicures and pedicures. Don Roberto, one of 7 restaurants, serves breakfast, lunch and dinner. Other highlights at this all-inclusive property include 5 bars/lounges, a poolside bar and a health club. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Languages

English, German, Spanish

At a glance

DONE

Hotel size

    • 372 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 21
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 7 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Personal watercraft (motorised)
  • Snorkelling
  • Shopping
  • Bike rentals nearby
  • Golf lessons nearby
  • Scuba-diving nearby

Working away

  • Meeting room
  • Computer station
  • Conference space (2099 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Piano
  • Health club
  • Adjacent to a golf course
  • 3 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Closed-captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Partially open bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova Spa has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Don Roberto – This buffet restaurant serves breakfast, lunch and dinner.
Sakura – This diner specialises in Japanese cuisine and only serves lunch. Open daily.
Los Arcos – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Black & White – This steakhouse only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Palace Las Americas All Inclusive Cancun
Riu Palace Las Americas All Inclusive Adults Cancun
Riu Palace Las Americas Cancun
Riu Palace Las Americas
Riu Palace Las Americas All Inclusive Adults
Riu Palace Las Americas All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Riu s Americas Inclusive Adul
Riu Palace Las Americas Adults Only All Inclusive
Riu Palace Las Americas All Inclusive Adults Only
Hotel Riu Palace Las Americas All Inclusive Adults Only

Frequently asked questions

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Las Americas - Adults Only- All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11 PM. Check-out time is noon.
Is there an on-site casino at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
What is there to do at Hotel Riu Palace Las Americas - Adults Only- All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and snorkelling. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Riu Palace Las Americas - Adults Only- All Inclusive also has 5 bars and a sauna, as well as a health club and a garden.
Are there restaurants at or near Hotel Riu Palace Las Americas - Adults Only- All Inclusive?
Yes, there are 7 on-site restaurants, featuring Japanese cuisine.
Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Las Americas - Adults Only- All Inclusive like?
Hotel Riu Palace Las Americas - Adults Only- All Inclusive is a short 10-minute walk from Cancun Convention Center and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. The local area is walkable and popular for its beaches.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great service and amazing food. Beach was incredible
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel was amazing I love it
Jason, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Douglas, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Raquel Aparecida, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice place. I’ll go back
Brennan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Happy Traveler
This place is awesome. I highly recommended, best hotel I ever stayed at! Swim up bar all you can drink. The service is fast , if you haven’t done a Rui resort your missing out!
Timothy A, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

First time at a RIU hotel, but definitely won’t be our last. Loved how all employees we happy and helpful, appears they love working there. Can’t wait to come back
GARY, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hassan, 4-night trip
Verified Hotels.com guest review

6/10 Good

No pudieron ayudarme con un problema de drenaje del inodoro. Yo mismo lo resolvi Lo reporte anteriormente en 6 ocaciones
ROBERTO, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Efren, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Still a beautiful lady
There were a few nicks here and here that suggest that the property is ready for a face-lift, however, she is still a Beautyful lady, worth of another visit. Not one of those "me-too" properties.
cos, 4-night trip
Verified Hotels.com guest review

8/10 Very good

LUIZ C, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Katelin, 6-night trip
Verified Expedia guest review

10/10 Exceptional

👍
Alena, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Everything about this place was an amazing experience. Beautiful/breath taking! If I had a complaint it would be the food. It’s pretty bland. Mostly I think I am a great cook lol! Secondly I’m from the states where we consume foods w tons of chemicals/pesticides. The staff in all areas deserve a raise for always being helpful and attentive while doing it w a smile. Thank you all for a wonderful experience ♥️
Graciela, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The facility is extraordinary! It has 3 beautiful beaches, 3 beautiful pools, and jacuzzis. It feels like I'm in Ibiza. Our third time in Cancun and every time we come, we are totally satisfied with Mexico. The RIU chain in Cancun is excellent! There are only 3 things that should be taken into account (improved). 1- The quality of the coffee at breakfast is terrible. They should buy, import, a better coffee from a nearby Country (Colombia, Peru). Unless you want to import or buy a coffee from Italy. The quality of the coffee at has to be higher according with the RIU tradition and standard! 2- All the restaurants in the resort close too early. Some at 9:30p, others at 9p. That means that they don’t accept more clients after 8p. Unacceptable! 3- Under no circumstances should the Resort allow clients to walk through the main Lobby in swimwear. All clients must transit through the Lobby with at least a t-shirt. Education and Respect for All! Thank you RIU Palace Las Americas Cancun for everything! Best Regards. Danilo Torre & Family
Danilo, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The food was amazing , and I am not a foodie . The pools were great . I was happy to see bottled beer also
Gary, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This was definitely a 5 star resort! Excellent service!
Cheri, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Patricia, 6-night trip
Verified Expedia guest review

8/10 Very good

Only complaint was room was hot. Unable to change temperature to comfortable settings.
Courtney Lynn, 4-night family trip
Verified Expedia guest review

6/10 Good

Rooms were clean, maid service very good. Chocolate cake at coffee bar excellent. Coffee is hard to get at breakfast, lines always too long. Room service is very poor, options limited. Dining options limited, strictly Italian buffet lunch 12-4pm and dinner time options from 6-10pm. Any other hours, terrible, low options. Bars typical, not many top shelf options. Will likely not stay here again, good hotel for a basic vacation.
Ruben, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Daniela, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Todo perfecto
Miguel Gonzalez, 4-night trip
Verified Expedia guest review

6/10 Good

Damian E, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Dillon Elwayne, 4-night trip
Verified Expedia guest review