Occidental Tucancún All Inclusive

Photo gallery for Occidental Tucancún All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers

Overview of Occidental Tucancún All Inclusive

Occidental Tucancún All Inclusive

3.5 star property
All-inclusive beachfront property with spa, near Luxury Avenue Shopping Mall

7.6/10 Good

1,041 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is €204
Price available on 30/09/2022
Map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 14 min walk
  • Cancun Convention Center - 11 min drive
  • Delfines Beach - 8 min drive
  • Tortuga Beach - 14 min drive
  • Turtle Beach - 19 min drive
  • Puerto Cancun Marina Town Center - 22 min drive
  • Plaza Las Americas - 25 min drive
  • Ultramar Ferry Puerto Juárez - 30 min drive
  • Cancun Mall - 38 min drive
  • Norte Beach - 118 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

About this property

Occidental Tucancún All Inclusive

3.5-star all-inclusive property in the heart of Zona Hotelera
La Isla Shopping Mall is located near Occidental Tucancún All Inclusive, which provides free full breakfast, 3 poolside bars and a swim-up bar. With a white sand beach, sunloungers and beach umbrellas, this property is the perfect place to soak up some sun. Indulge in a body scrub, a body treatment and a body wrap at zenserenz, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature Mexican cuisine and more. Enjoy the health club, as well as activities, such as basketball and beach volleyball. In addition to a corner/local shop and a terrace, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • An outdoor tennis court, a front desk safe and a lift
  • A gift shop, tour/ticket information and wedding services
  • Guest reviews give top marks for the location
Room features
All guest rooms at Occidental Tucancún All Inclusive offer thoughtful touches, such as 24-hour room service and air conditioning, as well as amenities, such as free minibar items and complimentary wireless Internet access.
More conveniences in all rooms include:
  • Childcare services, free infant beds and free extra beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping and phones

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 339 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–noon
  • 4 restaurants
  • 2 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's games
  • Pool gate
  • Stair gate

What to do

  • On the beach
  • Beach volleyball
  • Basketball
  • Shopping
  • Pool table
  • Golfing nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • 3 outdoor pools
  • Full-service spa
  • Outdoor tennis court

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

México Lindo – This restaurant specialises in Mexican cuisine. Reservations are required.
El Mirador – On-site buffet restaurant. Open daily.
La Claraboya – This restaurant specialises in seafood. Reservations are required. Open daily.
La Trattoria – This restaurant specialises in Italian cuisine. Reservations are required. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Occidental Tucancún All Inclusive Cancun
Barcelo Tucancun Beach
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Frequently asked questions

Does Occidental Tucancún All Inclusive offer free cancellation for a full refund?
Yes, Occidental Tucancún All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Occidental Tucancún All Inclusive?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Occidental Tucancún All Inclusive on 30 September 2022 start from €204, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Occidental Tucancún All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Occidental Tucancún All Inclusive?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Occidental Tucancún All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Occidental Tucancún All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Occidental Tucancún All Inclusive?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Occidental Tucancún All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (17-min drive) are both nearby.
What is there to do at Occidental Tucancún All Inclusive and nearby?
Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Occidental Tucancún All Inclusive also has 3 poolside bars, 2 bars and a health club, as well as spa services and a garden.
Are there restaurants at or near Occidental Tucancún All Inclusive?
Yes, there are 4 on-site restaurants, featuring Mexican cuisine. Nearby restaurants include Mb Restaurant (10-min walk), Casitas (15-min walk) and Ah Cacao Chocolate Cafe (15-min walk).
What's the area around Occidental Tucancún All Inclusive like?
Occidental Tucancún All Inclusive is a short 14-minute walk from La Isla Shopping Mall and 17 minutes' walk from Costa Occidental de Isla Mujeres National Park. Travellers say that the property is in a great location.

Overall score and ratings

7.6

Good

8.4/10

Cleanliness

8.3/10

Staff & service

7.6/10

Amenities

7.9/10

Property conditions & facilities

8.1/10

Eco-friendliness

4/10 Fair

Checking in was a nightmare, after all paper work done and went to the room, the keys didn’t work, went back and they supposedly activated it and didn’t work again, went back and the concierge walk with me to the room and keys did not worked, he called facility and they told him there was nothing wrong with the lock, they opened the door and the concierge was activating the keys and bring it upstairs, I waited a good 45 minutes and he never came, I went downstairs to the front desk and ask him about the keys and he told me that as soon the keys are activated he will go to the room and check if is working and bring it to me and I told him, no, that I’ll wait for it. The second incident, I first booked for 3 days and added and extra day the same day booked, I was told that I had to check out and in in which is no problem, I went to check out and the concierge to me everything was fine that I didn’t have to do anything after eating lunch when I went to the room the keys did not work, so I went back to the front desk and they activated it, I spent the day in the pool and when I came back to the room, same problem go back to the front desk and this different concierge told me that I needed to checkout and in again,I had to pay local taxes, I told him that my wallet was in the room and I did not have any money with me and he seems not to believe me, like if I didn’t want to pay it, (30 pesos less than $2 dollars) he finally gave me the keys. Couple of hours wasted for no reason.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

Would I go again ?
Pros: Beautiful hotel, pools, and beach. The person at check in upgraded our room free of charge. Had lots of good drinks Cons: The food was pretty awful, the snack bar was laughable at best, the "conceriage" only tries to sell you stuff and all but forces you into a time share meeting. They make you show a major credit card which I found really odd. Overall it is a nice place, staff was very friendly, but the food needs an overhaul.
William, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michonda, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Need improvement on the food, doesn’t taste good
REZIL, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Es la segunda vez que voy a este hotel pero el servicio a desmejorado mucho. Fuimos un grupo familiar de 13 personas. Nunca pudimos tomarnos una foto en familia que porq era imposible unir las mesas todo el tiempo me quejé de eso en el restaurante mexico lindo nos dieron reservación ya el último día porq nunca había dos horarios diferentes y separados de nuevo que porq no había espacio. Y todo el tiempo que estuvimos en el restaurante que fueron dos horas prácticamente vacío. Todo el mundo enojado que quejaba en los restaurantes y la recepción. Muy amables pero tienen reglas sin sentido . La comida estuvo ok nada buenísimo pero tampoco malo. Ni hablar de la noche. No podíamos quedarnos tarde con música nos sacaban del bar súper temprano que porq no se podía así que No volveré
Yurani, 5-night family trip
Verified Expedia guest review

2/10 Poor

Occidental reviews We are a family of 4 ( 2 adults and 2teenagers). We travel annually and are somewhat familiar with resorts. This is by far the worst we’ve experienced. Overall, we do not recommend this place for the following reasons based on our personal experience: -upon arrival, they insisted on timeshare sales pitch ( we were tired/hungry) - only two restaurants for dinner (buffet and Italian - but food is very limited and poorly managed. Italian restaurant had a minimum 30 min wait every night. - Reservations for dinner must be made same day as if 730am- long lines and reservations end within 1 hr (around 830am) - Property looks and feels old - Limited food options-pretty much a total of 4-5 main items everyday - Limited servers - long wait for anything including water,drinks (we asked for room service more than 4times and never actually got what we asked for -towels and waters) - No outdoor umbrellas (you’ll need to pay $20 per day if you’d like an umbrella) - -left towel but no one there to provide towel card so they charged $25 ( didn’t seem to care that it was a mistake) - No map for hotel or activities -Old towel card (see picture)/ wrist band ( apparently different levels of wristband- I was told my wristband didn’t qualify for a particular drink) - staff is so overworked that customer service is just not priority to them Honestly, the only good thing about this hotel is location - in terms of the beach. Outside if that, it’s just nit worth it. Wish
Doris Melissa, 5-night family trip
Verified Expedia guest review

6/10 Good

First thing, the highlights: The staff is all wonderful, kind, and helpful (most speak Spanish and English). Plus beautiful views from our room and the pools are awesome. My main critiques: the food and the website. Website: The website for this location is very outdated and lacks any info for those who are new to the resort. We tried multiple times to reach out through email to ask a few clarifying questions (e.i. checking in early) and never received a response. This is not even the website they provide once you arrive — once you check in, you are given a QR with a new website and plenty of info. The food: Quick warning - if you have any kind of dietary restriction, (i.e. vegan, diabetic) this is not the place for you. No diet sodas, vegetarian/vegan options served, and lots of allergy cross contamination. The food services were not the greatest. Most food was made hours before (we walked past the dinner buffet and the food was set up under heat lamps and saran wrapped 3 hours before it opened) and lacked any kind of flavor. We survived on bread and fruit for most of the weekend after trying the options they served. Milk was powered and watered down, salt and pepper were never seen, and leftovers were clearly served the next day. The processes of the restaurants were wacky too. If you wanted to eat one of the non buffet restaurants, seafood or Mexican, you had to be downstairs at 7:30am to stand in line and reserve a spot with a employee at a computer.
Nicole, 3-night trip with friends
Verified Travelocity guest review

8/10 Very good

Buen lugar para quedarte
Marco, 3-night family trip
Verified Expedia guest review

8/10 Very good

The staff were great, but my bedroom had mold. The food could be much better.
PATRICIA TORRES FRANCO, 5-night family trip
Verified Expedia guest review

6/10 Good

buffete food was not good
Luis, 6-night family trip
Verified Expedia guest review