Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km
Restaurants
Rosa Roja - 1 min walk
RIU Yucatan - 4 min walk
Occidental Allegro - 7 min walk
Pool Bar - 5 min walk
Miyagi - 3 min walk
About this property
Hotel Riu Palace Mexico - All Inclusive
At Hotel Riu Palace Mexico - All Inclusive, you can hit the beach to get a beach massage or relax on a sunlounger, plus you'll only be a five-minute drive from Playacar Golf Club. 4 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 6 restaurants, serves breakfast and dinner. Other highlights at this all-inclusive property include 4 bars/lounges, a free kid's club and a poolside bar. The helpful staff and beach location get great marks from fellow travellers.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Snorkelling
Windsurfing
Land activities
Fitness facilities
Tennis
Volleyball
Lessons/classes/games
Dancing
Yoga
Entertainment
On-site entertainment and activities
Access to off-site nightclubs
On-site live performances
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
434 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered on-site self-parking
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–10:30 AM
6 restaurants
4 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
24-hour room service
Travelling with children
Free children's club
Children's pool
Playground
What to do
On the beach
Tennis
Fitness classes
Volleyball
Kayaking
Sailing
Personal watercraft (motorised)
Snorkelling
Surfing/body boarding
Windsurfing
Shopping
Pool table
Free use of nearby fitness centre
Golfing nearby
Scuba-diving nearby
Working away
Meeting room
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bike on-site
Beach sunloungers
Beach towels
Bike storage
Pool loungers
Pool umbrellas
Facilities
1 building/tower
ATM/banking
Garden
Television in common areas
Health club
4 outdoor pools
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local culture and ecosystem education
100% renewable energy
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Art Deco architecture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Closed-captioned TV
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Bed sheets provided
What to enjoy
Balcony
Separate living room
Freshen up
Private bathroom
Separate bath and shower
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Access via exterior corridors
Eco-friendly toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Dining
Don Julian – This buffet restaurant serves breakfast and dinner.
La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
La Bodega – This restaurant specialises in Mexican cuisine. Open daily.
Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Also known as
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Palace Mexico All Inclusive
Riu Palace Mexico Playa del Carmen
Riu Palace Mexico
Riu Mexico Inclusive Inclusive
Riu Palace Mexico All Inclusive
Hotel Riu Palace Mexico - All Inclusive Playa del Carmen
Hotel Riu Palace Mexico - All Inclusive All-inclusive property
Frequently asked questions
Does Hotel Riu Palace Mexico - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Mexico - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Mexico - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Riu Palace Mexico - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Mexico - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.
Is there an on-site casino at Hotel Riu Palace Mexico - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Hotel Riu Palace Mexico - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Hotel Riu Palace Mexico - All Inclusive also has 4 bars and a sauna, as well as a health club and a garden.
Are there restaurants at or near Hotel Riu Palace Mexico - All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine.
Does Hotel Riu Palace Mexico - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Mexico - All Inclusive like?
Hotel Riu Palace Mexico - All Inclusive is a short 8-minute walk from Playacar Beach and 15 minutes' walk from Mayan Ruins of Playacar.
Hotel Riu Palace Mexico - All Inclusive Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
26 November 2024
David Israel
David Israel, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 November 2024
Excelente hotel.
Muy limpio. Habitaciones amplias. Trato excepcional.
Excelente al igual que su hermano gemelo RIU PALACE RIVIERA MAYA.
Opción gastronómica deliciosa: Jueves de Langosta en el buffet principal. Buenísimo
Carlos G
Carlos G, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 November 2024
ILEANE
ILEANE, 3-night trip
Verified Hotels.com guest review
8/10 Very good
12 October 2024
Gorgeous beach at a good property
The property is nice. The beach is fantastic! The food is a 7-8 - they could def do better in the area... but I don't think that's the fault of staff - I think the Riu just really doesn't prioritize this area. On a different note, the entertainment was really fun & absolutely terrific, especially the evening shows (one put in the courtyard, followed by one inside the stage/theater area). The "resort credits" were basically non-existent (when I asked about them, I was told I could have a coupon for $15 off a massage service - totally useless!). Service was great - it really felt like the staff genuinely cared about the guests/guest- experience!
Christina
Christina, 4-night trip
Verified Hotels.com guest review
8/10 Very good
23 September 2024
Overall RIU Palace Mexico is a good stay. Rooms and the hotel need some paint. It also need a little upgrade. Food overall was good. The beach was the best part of the resort. Staff at this property super nice and hard working.
Peter Frank
Peter Frank, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
22 September 2024
Marisol
Marisol, 4-night trip
Verified Expedia guest review
8/10 Very good
20 September 2024
The beach was nice, clean with very little seaweed in the water and no seaweed on the beach. The area between the pool and the beach was covered in palm trees so an umbrella wasn't needed to sit out close to the water. The pool area was clean and well maintained with one pool just for adults which was nice. The dining options were varied enough that we didn't have to just eat at the buffet style restaurant. The resort was big enough to be spacious, but not a lot of walking was needed to get from our room to the pools, restaurants or beach. The evening entertainment options were not that great and seemed geared towards an older crowd, but there were more entertainment options at the two other RIU resorts less than a five minute walk away
Thomas
Thomas, 5-night family trip
Verified Expedia guest review
8/10 Very good
15 September 2024
Experiência muito boa. Staff muito simpático, opções de alimentação muito boas e praia maravilhosa. Não rankeamos 5 pela oportunidade de melhoria no ar condicionado (capacidade de resfriamento limitada ou com problemas que não resolveram) e área do vaso sanitário com exaustão insuficiente (ou com problemas que não resolveram).
Elo
Elo, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 September 2024
Great beach and great resort with top notch service.
Oleksandr
Oleksandr, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
8 September 2024
The hotel, service and location was simply amazing
Anna
Anna, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
7 September 2024
We loved everything at the Riu
Amber
Amber, 5-night family trip
Verified Expedia guest review
8/10 Very good
6 September 2024
I did like the fact that my coffee cup was not clean they still had lipstick on one of them and that person clean my room , also there was not coffee pack with creamer and auger. Got to have my coffee frist thing in the morning.
Juana
Juana, 8-night trip with friends
Verified Expedia guest review
10/10 Exceptional
6 September 2024
Nice hotel, very good experience, the food was fantastic and the beverages too. The only thing, is the rooms, some furniture looks old.
Raúl Antonio
Raúl Antonio, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
5 September 2024
Everything excellent!
For the quality of this hotel, purple decorations don’t match
Angela M
Angela M, 7-night trip
Verified Orbitz guest review
10/10 Exceptional
3 September 2024
Good food and service
Oleh
Oleh, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
2 September 2024
Homayun
Homayun, 10-night trip
Verified Expedia guest review
10/10 Exceptional
31 August 2024
Entire facility was wonderful. Bar pool could use some work with falling off tiles and somewhat sharp edges. Know it’s difficult to maintain something that is open all the time
Brian
Brian, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
29 August 2024
Nice staff, really good food and the beach was gorgeous
Nancy
Nancy, 7-night trip with friends
Verified Expedia guest review
8/10 Very good
29 August 2024
We stayed for 9 days at Riu Palace Mexico and we really enjoyed it..the resort grounds are beautiful and kept well.beach was amazing (even though no umbrellas ) we loved the blue clean waters.food was great a lot of variety.the only con I can mention is the rooms are a little outdated .
Great management team
Gentian
Gentian, 9-night family trip
Verified Expedia guest review
10/10 Exceptional
23 August 2024
My older aunt and uncle that I booked this hotel for enjoyed every bit of their stay, from the food, to the great customer service and so much more. Thank you RIU PALACE!
Nahawa
Nahawa, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 August 2024
Staff was very helpful and nice , Fransico was very polite and helpful, a better foam party would nice 👍
Jose
Jose, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
20 August 2024
Michael Ryan
Michael Ryan, 4-night trip
Verified Expedia guest review
6/10 Good
15 August 2024
Ardjan
Ardjan, 7-night trip
Verified Expedia guest review
2/10 Poor
15 August 2024
Riu palace Mexico service desk was the worst I’ve ever experienced. The service team should be removed for incompetence and lack of professionalism when interacting with guests.