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Auténtico Vertical Playa del Carmen

Photo gallery for Auténtico Vertical Playa del Carmen

Lobby sitting area
Outdoor pool
Front of property
Superior Room | Premium bedding, down duvets, minibar, in-room safe
42-inch TV with digital channels, streaming services

Overview of Auténtico Vertical Playa del Carmen

Auténtico Vertical Playa del Carmen

2.5 star property
Hotel with outdoor pool, near Quinta Avenida

8.8/10 Fabulous

55 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
Map
Avenida 10 #16 entre Calle 38, y Calle 40 Norte, Colonia Zazil-Ha, Playa del Carmen, QROO, 77720
Main amenities
  • 24-hour front desk
  • Air conditioning
  • Beach umbrellas
  • Concierge services
  • Daily housekeeping
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Outdoor pool
  • Picnic area
  • Rooftop terrace
  • Self-serve laundry
For families
  • Blackout curtains
  • Daily housekeeping
  • Espresso maker
  • Laundry facilities
  • Lift
  • Television

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Mamitas Beach - 5 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Playacar Golf Club - 6 min drive
  • Gran Coyote Golf - 5 min drive
  • El Camaleon Mayakoba Golf Course - 9 min drive
  • Tres Rios Ecopark - 14 min drive
  • Ferry to Cozumel - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.9 km

Restaurants

  • El Punto The Venezuelan Corner - 2 min walk
  • Las Hijas de la Tostada - 2 min walk
  • Pescaderia y Cockteleria el Pirata - 2 min walk
  • Mariskinky - 1 min walk
  • Muy Salsa Playa - 3 min walk
Map

About this property

Auténtico Vertical Playa del Carmen

Take in the views from the rooftop terrace when you stay at Auténtico Vertical Playa del Carmen.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Check-in

Contactless social distancing and check-out
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Designated smoking areas

Property amenities

What to do

  • Scooter/moped hire

Services

  • 24-hour front desk
  • Beach umbrellas
  • Bike hire
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Romance packages
  • Tour/ticket assistance

Facilities

  • An outdoor pool
  • Picnic area
  • Rooftop terrace

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Espresso maker
  • Iron/ironing board (on request)
  • Minibar

Sleep well

  • Blackout curtains
  • Down duvet
  • Pillow menu
  • Premium bedding

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Laptop-friendly workspace
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Fees & policies

Refundable deposits

  • Deposit: MXN 1500 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: MXN 60 per accommodation, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Policies

<p>Noise-free guestrooms cannot be guaranteed.</p><p>Guests can rest easy knowing that there's a fire extinguisher on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>
Property registration number VS220427BS0

Also known as

Autentico Vertical Del Carmen
Auténtico Vertical Playa del Carmen Hotel
Auténtico Vertical Playa del Carmen Playa del Carmen
Auténtico Vertical Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Auténtico Vertical Playa del Carmen offer free cancellation for a full refund?
Yes, Auténtico Vertical Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Auténtico Vertical Playa del Carmen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Auténtico Vertical Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at Auténtico Vertical Playa del Carmen?
Sorry, pets aren't allowed.
Is parking offered on site at Auténtico Vertical Playa del Carmen?
Sorry, there's no on-site parking at Auténtico Vertical Playa del Carmen.
What are the check-in and check-out times at Auténtico Vertical Playa del Carmen?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Auténtico Vertical Playa del Carmen and nearby?
Auténtico Vertical Playa del Carmen has an outdoor pool and a picnic area.
What's the area around Auténtico Vertical Playa del Carmen like?
Auténtico Vertical Playa del Carmen is a short 6-minute walk from Mamitas Beach and 19 minutes' walk from Central Square.

Reviews

8.8

Fabulous

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Autentico Vertical
This is very well designed Hotel it has everithing in Miniature. And Service is Exelent. The housekeepers are superb.. Make you feel right at home. Will dwfinatly stay again. Thank you all for the service.
Saul, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was perfect for our needs. Felt completely safe as mother and daughter travelling alone. Great location. Staff was lovely. Reasoable price.
3-night family trip
Verified Hotels.com guest review

2/10 Poor

MIGUEL, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Catherine, 3-night trip
Verified Hotels.com guest review

8/10 Very good

VERY friendly!
Autentico has the friendliest staff, and everyone was very warm and welcome! The rooms were very nice and pretty clean. Of course, this is not a 5 or even a 4 star hotel, but if you just need a place to sleep, it does the trick! We did have half an hour of the water not working (which, ironically, happened to me at another hotel on 38th street about 10 months prior), but they said it would take 30 minutes for the water to turn back on, and it did! My only complaints are the sliding door to the bathroom was a little tricky, and the pillows were pretty awful. Otherwise, a good stay. I would definitely stay here again!
John, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Juan Ignacio, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Avoid this hotel
This hotel has the potential to be good. Great bathrooms and clean. However they are not good with customer service. We experienced leaking through the ceiling in the middle of the night which wet our belongings, and then there was no water in the bathroom in the morning. The hotel apologised and offered us an additional night at a discounted rate! No refunds offered. Having contacted hotels.com half a dozen times now, they are unable to get in touch with the hotel who doesn’t answer the phone or emails. In the end I gave up as it is a waste of my time trying to chase my refund request. Hotels.com have been good with customer service and have offered my a voucher for my trouble but this hotel should not be available on their site in my opinion.
Deborah, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Nice stay
It’s a lovely hotel but if you get a room facing the street, it’s very difficult to sleep. The noise is loud and unpredictable, and the exterior lights are very bright. Very fortunately I had a pair of earplugs with me, which is something the hotel might consider providing for people in the street facing rooms.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Stephanie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sonia, 3-night business trip
Verified Hotels.com guest review