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Sun Palace Cancun - Adults Only - All Inclusive

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3 outdoor pools
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools

Overview of Sun Palace Cancun - Adults Only - All Inclusive

VIP Access

Sun Palace Cancun - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with spa, near Delfines Beach

9.0/10 Superb

1,018 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is €588
Price available on 21/02/2023
Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 24 min walk
  • Iberostar Cancun Golf Course - 1 min drive
  • La Isla Shopping Mall - 8 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Cancun Convention Center - 19 min drive
  • Tortuga Beach - 22 min drive
  • Langosta Beach - 23 min drive
  • Turtle Beach - 27 min drive
  • Puerto Cancun Marina Town Center - 30 min drive
  • Moon Palace Golf Club - 32 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive

Restaurants

  • Navios - 10 min walk
  • El Galeon del Caribe - 15 min walk
  • La Punta Grill & Lounge - 3 min drive
  • Xkat-ik - 3 min drive
  • Da Vinci - 4 min drive

About this property

Sun Palace Cancun - Adults Only - All Inclusive

At Sun Palace Cancun - Adults Only - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of La Isla Shopping Mall. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. La Tratto, one of 4 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a fitness centre and a hot tub. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 247 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning
  • 4 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Terrace
  • Fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Spa

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto – This restaurant specialises in Italian cuisine and only serves dinner.
Aurora – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Fuego – This restaurant specialises in Latin American cuisine and only serves dinner. Open daily.
THAI – This restaurant only serves dinner. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and a security system on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi
Sun Cancun Inclusive Inclusive
Sun Palace Couples Only All Inclusive
Sun Palace Cancun Adults Only All Inclusive
Sun Palace Cancun - Adults Only - All Inclusive Cancun

Frequently asked questions

Does Sun Palace Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Sun Palace Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sun Palace Cancun - Adults Only - All Inclusive?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All Inclusive on 21 February 2023 start from €588, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sun Palace Cancun - Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Sun Palace Cancun - Adults Only - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Sun Palace Cancun - Adults Only - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Sun Palace Cancun - Adults Only - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (21-min drive) and Dubai Palace Casino (21-min drive) are both nearby.
What is there to do at Sun Palace Cancun - Adults Only - All Inclusive and nearby?
Have fun with activities such as parasailing, scuba-diving and windsurfing, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Sun Palace Cancun - Adults Only - All Inclusive also has 2 poolside bars, 4 bars and a sauna, as well as a steam room and access to a nearby outdoor pool.
Are there restaurants at or near Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there are 4 on-site restaurants, featuring Italian cuisine. Nearby restaurants include Navios (10-min walk), Xkat-ik (2.3 mi) and Da Vinci (2.4 mi).
Does Sun Palace Cancun - Adults Only - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Sun Palace Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sun Palace Cancun - Adults Only - All Inclusive like?
Sun Palace Cancun - Adults Only - All Inclusive is a short 1-minute walk from Hotel Zone Beaches and 3 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travellers say that the area is safe.

Reviews

9.0

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

6/10 Good

Nice hotel
We enjoyed our stay, but we will not go back to this resort. What we didn't like: 1. It was impossible to sleep in, due to noise: you hear it a lot when room service moves around furniture to clean the rooms, and they start from 8 am in the morning. You hear it more when it's a room close to you (like a vibration alarm), less when they start further away. We woke up involuntary because of room cleaning every single day. 2. Unless you go to have dinner at 6 pm or 9:30 pm, you won't get a table in the restaurants because they are above capacity. If you go anywhere at 7 pm, they'll tell you that you will have to wait at least one hour to get a table, or get room service (i.e. burgers) instead. Unfortunately, you also cannot make reservations for the restaurants, so your best bet is to eat at 6 pm or very late in the evening. We really liked the food, the hotel stuff was really friendly, the pools were nice, the rooms were well maintained and clean. However for this kind of price, we would like to have a quiet hotel room, and would like to have dinner on our schedule.
Julia, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Frank Falcon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexander, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Petya, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The service is second to none! They really go out of their way to make sure you have a great experience!
John, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

El trato en Sun Palace fue increible desde el momento en que entramos, con el acceso VIP teníamos una host especial para recibirnos y ayudarnos con el check in. Nos llevo alrededor de todo em hotel y nos lo mostro para ayudarnos a ubicarnos mas rapidamente. Todos los dias que estuvimos en el hotel nos llevaron amenidades al cuarto. Y habian areas como por ejemplo en la playa designadas para los VIP. Sin duda alguna volveria a Sun Palace
Diana M. Santana, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is our second time at the resort. One before the recent remodels and one after. It is a very fun resort with great food and a laid-back vibe.
Terry, 4-night family trip
Verified Expedia guest review

6/10 Good

All the staff was wonderful, very helpful and accommodating. The hotel was nice and clean but it reeked of mold. They even tried to cover it up in the a/c adding some smell, yikes!! Food was equally bad!!
KIRSTEN, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excellent property, we had a room right on the beach, great view. Clean facility.
Keith, 4-night romance trip
Verified Expedia guest review