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Cancun Bay All Inclusive Hotel

3.5 star property
All-inclusive beachfront hotel with pool bar, near Langosta Beach

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Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Minibar, in-room safe, individually decorated, blackout curtains
Exterior
Escape to Cancun Bay All Inclusive Hotel, where an all-inclusive experience and family-friendly vibes await. Unwind with a hot stone massage at the spa or lounge by one of two outdoor pools. Enjoy breakfast, lunch, and dinner at any of 5 on-site restaurants offering international cuisine.

Reviews

7.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Hot tub
  • Pool bar
  • Swim-up bar

For families (6)

  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
The current price is €195
includes taxes & fees
22 Jun - 23 Jun

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Ocean View

Minibar, in-room safe, individually decorated, blackout curtains

Superior Room, Ocean View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, individually decorated, blackout curtains

Standard Room

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Junior Studio Suite, Hot Tub, Ocean View

Occidental Costa Cancún All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
7.8 out of 10, Good, 2,381 reviews
The price is €190
includes taxes & fees
30 Jun - 1 Jul
Occidental Costa Cancún All Inclusive
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About the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Tortuga Beach - 3 min drive - 3.1 km
  • Plaza Las Americas - 7 min drive - 6.0 km
  • La Isla Shopping Mall - 12 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive
  • Area shuttle (surcharge)

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk
  • ‪Beach Bar - ‬9 min walk

About this property

Cancun Bay All Inclusive Hotel

At Cancun Bay All Inclusive Hotel, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll be within a five-minute walk of Playa Tortugas. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and aromatherapy. El Faisan, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive hotel include 2 bars/lounges, a poolside bar and a fitness centre. The helpful staff and beach location get great marks from fellow travellers.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 132 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: noon
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Local/corner shop
  • Lifeguard on-site

What to do

  • On the beach
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ping pong
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • Meeting rooms
  • Conference centre (1970 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 5 buildings/towers
  • Built in 1978
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Spa services
  • Hot tub
  • Massage/treatment rooms
  • Local artist showcase
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable tableware only
  • Banquet hall
  • Reception hall
  • Beaux Arts architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 74
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Vista Sushi Zen – This poolside theme restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open selected days.
La Piña – This poolside restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria – This poolside theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
BBQ Family Style – This poolside family restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.10 per accommodation, per night

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 55 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Cancun Bay Resort
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay Resort All Inclusive
Cancun Bay All Inclusive
Cancun Inclusive Hotel Cancun
Cancun Bay Resort All Inclusive
Cancun Bay All Inclusive Hotel Hotel
Cancun Bay All Inclusive Hotel Cancun
Cancun Bay All Inclusive Hotel Hotel Cancun

Frequently asked questions

Does Cancun Bay All Inclusive Hotel offer free cancellation for a full refund?

Yes, Cancun Bay All Inclusive Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cancun Bay All Inclusive Hotel?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Cancun Bay All Inclusive Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Cancun Bay All Inclusive Hotel?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Cancun Bay All Inclusive Hotel?

Check-in start time: 3:00 PM; check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 55 (subject to availability).

Is there an on-site casino at Cancun Bay All Inclusive Hotel?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are both nearby.

What is there to do at Cancun Bay All Inclusive Hotel and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes volleyball and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Cancun Bay All Inclusive Hotel also has a fitness centre and spa services, as well as a garden.

Are there restaurants at or near Cancun Bay All Inclusive Hotel?

Yes, there are 5 on-site restaurants, featuring international cuisine, ocean views and poolside dining.

Does Cancun Bay All Inclusive Hotel have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Cancun Bay All Inclusive Hotel like?

Cancun Bay All Inclusive Hotel is located on the waterfront in Zona Hotelera, a short 10-minute walk from Teatro de Cancún and 3 minutes' walk from Playa Tortugas. Travellers give top marks for the hotel's prime location.

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Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Beach
Drinks
Restaurant
Buffets
Family friendly
Bar
Recreation

Reviews

8/10

Amazing food and friendly staff
7-night trip

10/10

Incredible bar service and clean rooms
3-night trip

10/10

My family came here for about a week and everything was amazing from the moment we checked in to when we checked out. Staff was nice and helpful, the rooms were kept nice and clean, it was just a great time overall.
5-night trip

10/10

Super friendly and helpful staff. Very clean throughout the entire resort food and drinks were great. I would definitely recommend the resort to anyone.
7-night trip

8/10

The pools, and beach access was amazing. Honestly I was very impressed with the buffet there, it was above and beyond what was expected. Altogether a very great place.
6-night trip

10/10

The staff were friendly and welcoming. Clean and family gate away.
4-night trip

10/10

Amazing people and fun!
4-night trip

10/10

amazing place… we enjoyed out stay!
4-night trip

10/10

Loved the environment and how friendly everyone was, scooters are accessible everywhere so it’s easy to travel around, a lot of local restaurants and it was cheap
4-night trip

6/10

Overall the hotel was good, me and my friends had a great time but they only had bottom shelf liquor and the cleanliness wasn’t amazing, but the staff made the trip for us especially Jordan and Alex the bartenders they looked after us day and night and really made the trip great!
5-night trip

10/10

Staff at Cancun bay resort are all amazing, very hardworking and dedicated to make your stay enjoyable. The food was great with plenty of options. The beach by the property is small but more than enough and calm for refreshing dips.
4-night trip

8/10

The staff are amazing. Just be prepared to plan all your dinner meals they require reservations or you just get the buffet I’m a bit more spontaneous
4-night trip

10/10

Nice place, 2nd time and will be back again!!
3-night trip

6/10

It was ok overall but there could’ve been more dining options and better shows/entertainment.
3-night trip

10/10

Awesome
4-night trip

8/10

It was fine. A small resort with not much to do for my teen sons, but we all enjoyed the food. The hammocks over the water were nice. The staff was incredible.
2-night trip

10/10

Great service from all the staff. Super friendly people
12-night trip

10/10

Amazing Stay!
5-night trip

10/10

Friendly staff Quiet Good view
7-night trip

10/10

Wery friendly, nice place, good food we enjoyed our stay
4-night trip

10/10

Great stay! Service was good, specialty restaraunts particularly LaVista were great. The buffet was okay, could always find something to eat. We had a Master suite for 6 people and it was very comfortable. The third room with the 2 double beds does not have it's own bathroom and is 2 steps down from the rest of the area which is not clear on the website. Our housekeeper Maja did a great job and Carlos at guest service helped us rent a car to do some sightseeing.
10-night trip

10/10

I really really like it.. the foods, ambience the facilities specifically Alejandro the receptionist guy.. he is very kind and helpful.. I’m planning to go back there.. but some of the waiters are not good.. but at the end of our day CANCUN BAY IS PERFECT FOR ME!! my friends happy too.. thanks for the experience I really enjoyed..
6-night trip

10/10

Very nice stay.
5-night trip

10/10

Great customer service all around!
5-night trip

4/10

This is a very dated facility. Room smelled of sewer gas at times, food selections were very poor, staff worked hard and were excellent, but overall, for an all inclusive resort this place is small and below par. We will not be staying there again.
7-night trip