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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Costa Mujeres beachfront property with spa, restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Premium bedding, down duvets, minibar, in-room safe
View from property
Aerial view
Aerial view

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Non-smoking
  • Gym
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Health club
  • Beach umbrellas
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
Feel at home
  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Premium TV channels
  • Garden
The price is €389
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Down duvet
Separate bedroom
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Down duvet
Separate bedroom
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Blackout curtains
Hairdryer
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Blackout curtains
Hairdryer
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Down duvet
2 bedrooms
  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Two Bedrooms Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Down duvet
2 bedrooms
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Blackout curtains
Hairdryer
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Down duvet
Separate bedroom
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Down duvet
2 bedrooms
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Down duvet
2 bedrooms
  • 168 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Blackout curtains
Down duvet
3 bedrooms
  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Blackout curtains
Hairdryer
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Reception

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Pool
Free breakfast
Spa
Free parking
7.6 out of 10, Good, (483)
The price is €459
includes taxes & fees
14 Jan - 15 January 2025
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only
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About the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.5 km
  • Mujeres Beach - 15 min drive - 6.2 km
  • Isla Mujeres Ferry Terminal - 86 min drive - 15.2 km
  • Dolphin Discovery - 93 min drive - 20.5 km
  • North Beach - 93 min drive - 15.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 10-minute drive of Playa Mujeres Golf Club. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and manicures and pedicures. So Cal Gourmet Emporium serves international cuisine and is open for breakfast, lunch and dinner. Other features of this all-inclusive property include a free kid's club, a poolside bar and a health club. Fellow travellers say good things about the helpful staff and overall property condition.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 648 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (1 year old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Local/corner shop
  • Children's games

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • Business centre
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Garden
  • Terrace
  • Health club
  • 4 outdoor pools
  • Designer shops on-site
  • Full-service spa

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages.

Dining

So Cal Gourmet Emporium – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
East Sushi & Teppanyaki – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Sunset Strip Steakhouse – This steakhouse only serves dinner. Open daily.
La Cocina Mexican Cuisine – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Gusto Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer free cancellation for a full refund?
Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Sorry, there's no on-site parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
What are the check-in and check-out times at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort and nearby?
On-site recreation at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has a private beach and a health club, as well as spa services and a garden.
Are there restaurants at or near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?
Yes, So Cal Gourmet Emporium offers international cuisine.
Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Denis, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Jane, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

It was a good trip. I wish it was made clear how to reserve a room on the adults only section in the Hotels.com website.
Morgan, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Came as a large party, didn’t accommodate at all. Dining reservations not accommodated despite booking ahead. Poor service at poolside. Had food one day by the pool but refused the next until manager contacted. Asked for additional beer in the room and told that was an up charge. It all included for gods sake! Really?? Fun with friends but totally disappointed with resort. Put in family section despite reservations showing adult side and wanted additional 300$ for adult side?? For what? Same amenities. Had to get management involved again. That’s not what vacation should be about. There should be no stress, especially in an all inclusive . We had 20 people come. I guess the money we spent didn’t really matter once you get there
Daniel, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

This is probably the first resort I’ve traveled to (out of many countries precisely, including Royalton Splash - Riveria Maya) where I felt racially profiled. We had reservations for dinner where we had to wait while others walked in. The second occurrence, we waited 15 minutes to be serviced while others around us was serviced whether that be drinks or food. The third occurrence was an event where we literally were not offered any drinks while others around us was being served; in the this situation, I flagged a gentleman for drinks and he never returned with the drinks. We traveled with our 4 year old child for a birthday in what we were very considerate of all staff we engaged with and tipped well for their services so it was unfortunate, disappointing experience. Minimal accommodations in general. We paid for an ocean view room, then we were switched on the 2nd day due to water issues and a room without a view. The new room had brown water coming out of all the bathrooms - again, I’ve stayed at many resorts where I’ve never experienced this (including other Cancún resorts). I have videos to reflect this as well, the customer service agent informed us to just run the water for 5 minutes as if this was acceptable. We had to repeat this for all faucets each day. Check in is severely delayed and the guest waiting area is not air conditioned. It does not matter if you’re traveling from out of the country, the resort is not prepared or staffed to accommodate.
Imeisha, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Birthday trip
It’s a very nice place to go with friends.
Kristie, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

siony, 4-night trip
Verified Expedia guest review

2/10 Poor

This was a horrible experience. We came here with 45 guests for a wedding and it was bad from the start. Check in process took forever and they gave a lot of us the incorrect room or rooms without running water and we had to go back and switch rooms after a very long day of traveling. We are all now going home feeling sick and with different types of bites and rashes all over our body’s. There were bed bugs and my dad is covered with bites. My ankle is huge and swollen from a “mosquito” bite and I’m barely able to walk. I’ve been to Cancun many times and the mosquitos and bugs at this resort were an unbelievably horrible experience. The workers were very rude and unpleasant from front desk to bartenders to restaurant staff. We never had anything in our room replaced we never had our bathroom cleaned. The food makes you sick and unable to enjoy the day. Our wristbands kept not working and we wouldn’t be able to get into our rooms. I had to go back to the lobby 4 times this week to “fix” the wristband. It was my sisters wedding and they were so rude and unprofessional. It was raining and they wouldn’t give her a golf cart so her dress was ruined. And to finish off a perfect week we saw tons of guests leaving the hotel and relocating apparently due to Legionnaires disease spreading through the resort but the hotel denied it even though we spoke with many UK residents who were being switched to a different hotel. Several of us are going to the hospital for our rashes and bites.
Sara, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Had a great time
carmen, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Brianna, 6-night trip
Verified Expedia guest review

10/10 Exceptional

My stay here was excellent, the property is beautiful and lots of activities the food was great as well. No complaints
Darvin, 6-night family trip
Verified Expedia guest review

8/10 Very good

Great customer service and facility layout! Almost too spread out, so lots of walking. But overall great place! Definitely made us feel like VIP's!
Robert, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The maintenance of the property was extremely clean and well maintained.The service was excellent from the cleaning crew, dining staff and guest services I enjoyed all of the restaurants and the buffet was the best buffet food I've had in comparison to other stays on cruises and resorts.
Shari Alani, 5-night family trip
Verified Expedia guest review

8/10 Very good

The Asian restaurant has the worst service on the resort. It’s loud and the food takes a long time. When our tables received our mains they were cold. Everything else was very good. I recommend the resort overall
Bradley, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Dashanique, 4-night trip
Verified Expedia guest review

8/10 Very good

50th Birthday
Spent a week with wife and friends for my 50th birthday. Resort was very nice, with an excellent, friendly staff. The food and drinks were great and we all had a lovely time.
Paul, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Juan Pablo, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Desmond, 3-night trip
Verified Expedia guest review

8/10 Very good

The property itself was great, however they do not spray for mosquitos so expect to get tons of mosquito bites. Us along with everyone we saw at the resort had many bites. We usually go to resorts twice a year and this rarely happens so I’m not sure if it’s an anomaly but it was not a good feeling with kids upset and scratching all day long with red bumps all over them.
Amita, 4-night family trip
Verified Expedia guest review

8/10 Very good

Beckie, 7-night trip
Verified Expedia guest review

10/10 Exceptional

All the staff was fantastic
George, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice family resort.
Mary, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The resort has an awesome beach. It’s a nice family resort with a lot of amenities for everyone.
Silvia, 7-night family trip
Verified Expedia guest review

8/10 Very good

Staff calls are frecuently and disturb privacy
Raul, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Throughout the entire time we had an excellent time from the service, the food and the facilities, everything was very tidy and clean.
Steven, 4-night family trip
Verified Expedia guest review