Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780
What's nearby
Tulum Monkey Sanctuary - 13 min walk - 1.1 km
Gran Cenote - 4 min drive - 3.7 km
Tulum National Park - 11 min drive - 11.6 km
Tulum Mayan Ruins - 13 min drive - 10.2 km
Playa Paraiso - 23 min drive - 12.8 km
Getting around
Tulum Intl. Airport (TQO) - 56 min drive
Airport shuttle (surcharge)
Beach shuttle (surcharge)
Restaurants
Los Hidalguences - 8 min drive
Los Morros - 7 min drive
Fondo de Bikini - 8 min drive
Tajankun Restaurante - 6 min drive
Café Don Tomas - 7 min drive
About this property
Hotel Scarlette
Hotel Scarlette features a rooftop terrace and puts you a short five-minute drive from Gran Cenote. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. There's an outdoor pool and a poolside bar, and in-room conveniences include fridges and microwaves.
Languages
English, Spanish
At a glance
Hotel size
11 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 9:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
Free uncovered on-site self-parking
Transfers
Airport shuttle (available 24 hours)*
Off-site
Beach shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Snack bar/deli
Travelling with children
Children's pool
What to do
Beach shuttle (surcharge)
Access to nearby outdoor pool
Mountain climbing nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Luggage storage
Beach shuttle (surcharge)
Beach sunloungers
Beach towels
Pool loungers
Romance packages
Facilities
2 buildings/towers
Built in 2019
Safe-deposit box at front desk
Rooftop terrace
Garden
Picnic area
Communal living room
An outdoor pool
Spa services
At least 80% of lighting from LEDs
Traditional architecture
Accessibility
Closed-captioned TV
Height-adjustable showerheads
Roll-in shower
Lever door handles
Upper floors accessible by stairs only
Well-lit path to entrance
Smooth flooring in public areas
Tile flooring in public areas
Tile flooring in room
Room amenities
Be entertained
32-inch Smart TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Sleep well
Hypo-allergenic bedding
Down duvet
Premium bedding
Selected Comfort mattress
What to enjoy
Patio
Individually furnished and decorated
Heated floor (bathroom)
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Free toiletries
Hairdryer
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 25+ Mbps)
Food and drink
Full-sized fridge/freezer
Freezer
Microwave
Stovetop
Oven
Toaster
Blender
Kitchen island
Spices
Paper towels
More
Daily housekeeping
Access via exterior corridors
LED light bulbs
Cleaning supplies
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of MXN 110.00 per vehicle (return)
Beach shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for MXN 300.0 per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Also known as
Hotel Scarlette Hotel
Hotel Scarlette Tulum
Hotel Hacienda Scarlette
Hotel Scarlette Hotel Tulum
Frequently asked questions
Does Hotel Scarlette offer free cancellation for a full refund?
Yes, Hotel Scarlette does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Scarlette?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Hotel Scarlette?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Scarlette?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Scarlette?
Yes, an airport shuttle is available. The charge is MXN 110.00 per vehicle return.
What are the check-in and check-out times at Hotel Scarlette?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hotel Scarlette and nearby?
Have fun during the warmer months with activities nearby such as mountain climbing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a picnic area. Hotel Scarlette also has a garden and access to a nearby outdoor pool.
Are there restaurants at or near Hotel Scarlette?
Yes, there's an on-site restaurant.
Does Hotel Scarlette have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Hotel Scarlette like?
Hotel Scarlette is located on the boardwalk, a short 13-minute walk from Cenote Carwash and 17 minutes' walk from Cenote Zacil-Ha.
Hotel Scarlette Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
4 September 2022
Fermina
Fermina, 5-night trip
Verified Expedia guest review
4/10 Fair
16 March 2022
France
France, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 March 2022
Gustavo
Gustavo, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 March 2022
Excelente lugar, muy bien atendidos, cómodas instalaciones
Salvador
Salvador, 1-night romance trip
Verified Expedia guest review
8/10 Very good
7 March 2022
The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
Jacob
Jacob, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 February 2022
Jean christophe
Jean christophe, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 December 2021
Darren
Darren, 1-night trip
Verified Hotels.com guest review
8/10 Very good
31 October 2021
Lorena
Lorena, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
3 May 2021
Nice place to stay
Verified traveller
1-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 May 2021
Prajna
Prajna, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 March 2021
Ricardo
Ricardo, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 March 2021
Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!!
Verified traveller
1-night romance trip
Verified Expedia guest review
10/10 Exceptional
29 January 2021
Verified traveller
3-night trip
Verified Expedia guest review
10/10 Exceptional
5 January 2021
Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay !
Sabrina
Sabrina, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
1 January 2020
Very clean. Convenient drive. I had a very pleasant stay.
Verified traveller
10-night trip
Verified Expedia guest review
8/10 Very good
2 February 2019
It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location
Verified traveller
7-night trip
Verified Expedia guest review
2/10 Poor
26 January 2019
Verified traveller
3-night trip
Verified Expedia guest review
10/10 Exceptional
13 January 2019
Clean room. Really close to the center of Tulum. Easy access & friendly staff
Verified traveller
1-night romance trip
Verified Expedia guest review
8/10 Very good
28 December 2018
Beautiful property a tiny bit rough around the edges. I, for one, definitely liked staying off the beaten track in this quiet location a few km from town. You will want to have a rental car however.
Verified traveller
4-night trip
Verified Expedia guest review
10/10 Exceptional
6 December 2018
Pool was large enough to swim. Grounds were attractive room was large with a full kitchenette.
Verified traveller
3-night trip
Verified Expedia guest review
2/10 Poor
8 November 2018
Verified traveller
1-night trip
Verified Orbitz guest review
6/10 Good
26 August 2018
The Rooms are clean however the place is in the middle of the jungle with no nearby houses/buildings with a dirt road to get to the hacienda. We felt so scared since we were the only guest there with no access to wifi.
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
19 August 2018
Hotel was under construction when we were there. Was kind of hard to get taxis to. Rooms were new and nice.
Anthony
Anthony, 4-night trip
Verified Expedia guest review
6/10 Good
19 August 2023
adrian
adrian, 1-night trip
Verified Expedia guest review
2/10 Poor
29 October 2022
Une arnaque…
L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….