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Platinum Yucatan Princess Adults Only

5.0 star property
Adults-only beachfront hotel with spa, near El Camaleón Mayakoba Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Platinum Yucatan Princess Adults Only

View from property
Exterior detail
Aerial view
Aerial view
Sports facility
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Restaurant
  • Spa
  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 8 bars/lounges
  • Full-service spa
  • 13 outdoor pools
  • Nightclub
  • 6 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
Feel at home
  • Private bathroom
  • Separate bath and shower
  • Living room
  • Television
  • Garden
  • Terrace
The price is €215
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Sofa bed
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Sofa bed
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool Access ((Swimout) Deluxe)

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 7 min drive - 3.9 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.8 km
  • Punta Esmeralda Beach - 14 min drive - 5.5 km
  • Playa del Carmen Main Beach - 20 min drive - 9.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.7 miles/20.5 km

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only

At Platinum Yucatan Princess Adults Only, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 13 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. Yucatan, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 poolside bars, a nightclub and a fitness centre. Fellow travellers love the pool and helpful staff.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Languages

English, French, Spanish

At a glance

Hotel size

  • 470 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Archery
  • Shopping
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Conference space (6426 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 5 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness centre
  • Golf driving range on-site
  • 13 outdoor pools
  • Full-service spa
  • Nightclub
  • Hot tub
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Separate living room

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bruschetta – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Rodeo Grill – This theme restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
Asiatico – This theme restaurant specialises in Asian cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
This property enforces a strict dress code in the restaurants.

Also known as

Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adu
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess
Platinum Yucatan Princess Adults Only Hotel
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only Playa del Carmen
Platinum Yucatan Princess Adults Only Hotel Playa del Carmen

Frequently asked questions

Does Platinum Yucatan Princess Adults Only offer free cancellation for a full refund?
Yes, Platinum Yucatan Princess Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Platinum Yucatan Princess Adults Only?
Yes, there are 13 outdoor pools.
Are pets allowed at Platinum Yucatan Princess Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at Platinum Yucatan Princess Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Platinum Yucatan Princess Adults Only?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and contactless social distancing are available.
Is there an on-site casino at Platinum Yucatan Princess Adults Only?
No, this hotel doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Platinum Yucatan Princess Adults Only and nearby?
Have fun with on-site activities such as archery and volleyball, and practise your swing on the tennis courts. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 13 outdoor swimming pools. Platinum Yucatan Princess Adults Only also has 2 poolside bars, 8 bars and a nightclub, as well as a sauna, a steam room and a garden.
Are there restaurants at or near Platinum Yucatan Princess Adults Only?
Yes, there are 6 on-site restaurants, featuring international cuisine.
Does Platinum Yucatan Princess Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Platinum Yucatan Princess Adults Only like?
Platinum Yucatan Princess Adults Only is a short 16-minute walk from Playa Xcalacoco and 19 minutes' walk from Chun-Zumbul (diving site). Travellers say that this hotel is in a good location.

Platinum Yucatan Princess Adults Only Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

We arrived at 2:30 am at the lobby hotel for them to tell us we couldn’t stay there. The manager told us we didn’t have proper identification which we did . We provided all the correct paperwork and he didn’t care to see them because the moment he realized we were two girls in a relationship he automatically denied service. He proceeded to call security to kick us out from the hotel at 4am after going back and fourth with him. We couldn’t get a hold of you guys because we were told we had to contact the agency that we booked on. Horrible experience!! After a few hours the head manager of hotel security checked out paper work and decided it was ok for us to stay but while we were there the service we got was horrible I’m assuming because we reported his discriminatory behavior. Our stay was the worst experience ever. I cannot believe we went through this because we are part of the LGBTQ community. Through our stay they discriminated us because everyone knew what happened . Very embarrassing days
Dalia, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Morris, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Brian, 5-night trip
Verified Expedia guest review

10/10 Exceptional

We were there while a hurricane was going to hit and all the employees were so well prepared. I loved it so much and will definitely be returning
Melanie, 4-night trip
Verified Expedia guest review

4/10 Fair

This property is not handicap accessible and is not disability friendly
Amber, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Everything
Sarmad, 6-night family trip
Verified Expedia guest review

4/10 Fair

This last visit was our 6th time at PYP and has consistently been our favorite resort in Playa Del Carmen. We will NOT be returning however. The appalling behavior that is allowed by other guests and the lack of action by security lead to a frightening confrontation between myself (female, 110 lbs, 51 years old) and a young male guest nearly three times my size. This type of behavior is unacceptable and the resort took no action from the many complaints against this man from multiple guests. In ignoring the complaints, this behavior continued to the point of violent threats against myself and other guests in the same pool. PYP needs to retrain their security staff immediately.
TRACIE, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Beautiful property but food is mediocre. The hibachi was great although it was disappointing that they didn’t offer authentic Mexican cuisine. The room service menu was more like a glorified fast food menu with nothing but a burger, pizza, hot dog, fries and ham and cheese sandwich. I couldn’t even get a fruit plate or espresso sent to the room for breakfast, even though it’s available in each restaurant on the property. The restaurants are not all open at the same time. One or two are bound to be closed & after 10pm, you’re stuck with fast food options on the room service menu or at the bar. The beach is amazing but watch for the mapachi (Mexican raccoons). They’re adorable but also get into your bags if they smell food. Then there’s the beach security who takes his job of segregating guests with a grey resort bracelet from those with a black bracelet (apparently VIP) very seriously. He literally made us gather our belongings and move farther down to where the chairs are hard plastic as opposed to the soft cushioned ones in the “VIP section”. I’ll also mention that we spent every day of our seven day stay laying on those comfy chairs until the very last day when we were suddenly informed that we were not permitted to utilize that section of the seating area. Overall it’s a nice resort. The all inclusive is a huge bonus despite the crappy room service and late night options. The staff are all super nice, with the exception of the 7th day beach patrol 🙄
Pnina Liat, 7-night romance trip
Verified Expedia guest review

6/10 Good

.
Dayton, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Wai Lok Philip, 5-night trip
Verified Expedia guest review

4/10 Fair

This place was way way too quiet for an adult resort. And too strict with their dress code. Couldn’t take food outside their buffet to have a bite on the patio . Not a lot of smoking areas
Raniya, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cara, 5-night trip
Verified Expedia guest review

8/10 Very good

It’s beautiful. Need to improve the welfare of the natural habitat, especially the wildlife.
Shannon, 6-night trip with friends
Verified Expedia guest review

8/10 Very good

The beach was very rocky, which we didn't expect. There are many pools which we used during our stay.
Kurt, 6-night romance trip
Verified Expedia guest review

6/10 Good

It was okay. We got there and our ac didn’t work. We had to fight with them to get switched to a different room. Once we got to a different room, the ac was working but the shower was had very low water pressure compared to the other room. Food was alright, plates were kinda small. Cleaning ladies came in every day and made our bed for us and tidied up our room.
Alison, 5-night family trip
Verified Expedia guest review

4/10 Fair

The hotel was decent, but the staff was TERRIBLE. The difference of how they treat Mexicans vs foreigners is APPALLING. My friends and I were mistreated in every restaurant and made to wait for almost an hour while foreigners sat, dined and left and we'd barely gotten drinks. The DJ they hired played the same 10 songs the entire time we were there (almost a week), and when we asked him to change it, he replied he was busy. The aircon was not properly maintained and smelled like mold and humidity everywhere you went. Snacks were limited in time and variety, very disappointing. Restaurant times were also limited and you had to be chasing the "right time" to eat, or you were out of options. Rescuable, some of the staff and the room were okay although the bathroom distribution was inconvenient. Would definitely never stay here again.
Mirza Elda, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Rick, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff . It was easy and simple to get around the property. The beach isn’t the cleanest but plenty of pools on the property. I would recommend .
natalie, 5-night trip
Verified CheapTickets guest review

10/10 Exceptional

The staff is amazing and attentive to your needs. The food was delicious. There are many different forms of entertainment. Overall amazing place to stay, 10/10.
Eddy, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Liam, 7-night trip
Verified Expedia guest review

8/10 Very good

clean, quiet and friendly resort. Beach area not the greatest! Water wasn’t swimmable due to algae.
Julien, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice.
Sam, 6-night family trip
Verified Expedia guest review

8/10 Very good

Overall, we really enjoyed our stay. It is a large spread out resort with varied activities, restaurants, pools, great beach, tennis courts (that are in good condition) and a nice well sized room. The service was great from every source of need. Very helpful. We asked to exchange one of our expeditions (knowing it was past cancellation requirements) and they accommodated us easily. We didn't get paid the difference but we weren't expecting that. The beach was our favorite. Nice huts to lay under and the seaweed was raked up every couple days. There is no getting around the seaweed and felt they did really try their best to keep it from being a nuisance. Our only complaint was the breakfast and lunch buffet. While they have a huge variety, it just got old. Most of the options are processed or have been used over and over so they have a bit of a stale component. It would be so nice if they added a sit down lunch and breakfast option. The options for the evening are excellent and we really enjoyed our dinners. We wouldn't go back just because we like to try new things but we do recommend this resort.
Tonya, 7-night romance trip
Verified Expedia guest review

6/10 Good

The only good experience we had at this property was provided by one person, Alfredo, one of the bellman. He was very nice and genuinely try his best to made us feel welcome.One thing we noticed is that the mayority of the staff, as soon as we spoke in spanish, were rude and treated us very different than guests that spoke other languages.Especially the front desk agents at our arrival. The bed was horrible, bowed in the middle. Pools close at 8pm (this is supposed ti be an adults only hotel) I can go on and on.
Jose, 4-night family trip
Verified Expedia guest review

6/10 Good

Jason, 5-night romance trip
Verified Expedia guest review