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Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

4.5 stars4.5 stars
Carretera Federal Chetumal Puerto JuárezKm 324-342 Manzana 1, Lote 3, SM 11, Puerto MorelosQROO77580Mexico
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Excellent4.2 / 5
Room
Room is all right
Location
Great location
Pool
Great pool
Service
Fantastic service
191See all 191 Hotels.com reviews
From 5,702 reviewsTripAdvisor Traveller Rating

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

from €179
  • Premium Deluxe Tropical & Garden view ( 1 King)
  • Premium Deluxe Plunge Pool (Double beds)
  • Premium Deluxe Tropical & Garden View (2 beds)
  • Preferred Club Plunge Pool (King) W/ Jacuzzi
  • Preferred Club Plunge Pool
  • Premium Deluxe Plunge Pool (King)
  • Premium Deluxe Ocean View (King)
  • Room Ocean View, Poolside ( 1 Kind bed, Preferred Club)W/ Jacuzzi
  • Preferred Club HoneyMoon Suite With Jacuzzi
  • Preferred Club Ocean View Jacuzzi (King)
  • Run of the House
  • Preferred Club Master Suite With Jacuzzi
  • Preferred Club Plunge Pool (Double beds) Jacuzzi
  • Preferred Club Ocean View Jacuzzi (Double beds)
  • Room, Ocean View, Poolside (2 doubles beds, Preferred Club)W/ Jacuzzi
  • Room, Jetted Tub (Prefered Club Deal of the Day )with Jacuzzi
  • Deluxe Room, 6 Bedrooms (Pay 5 and get 6 rooms)
  • Premium Deluxe Ocean View (Double beds)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach towels
  • Swim-up bar
  • Health club
  • Spa tub
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • Meeting rooms 4
  • Conference space size (feet) - 8341
  • Conference space size (meters) - 775
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Bicycle rentals on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby

Recent reviews

Excellent 4.2 /5 from 191 reviews

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Good3.0 / 5
dissapointed
rooms ok, but not as nice as in Now Jade. Beach not so good, small swimming area, seaweed, high waves in March. Most staff seem rather lost and not helpful and confused. ATM only dispensing USD an not pesos. Taxis ridiculously expensive from the hotel. Would not go back.
2 night trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
FIRST TIMER
EXCELLENT.
1 night trip with friends
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
LOVED IT!!!
Excellent resort. Staff very friendly. Restaurants incredible. Premium name liquors. Beautiful.
4 night family trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Highly recommended.
The resort is beautiful, the services great, the staff incredibly attentive and hard working. The kids explorers club is fantastic. Our second time here and just as good as we remembered.
4 night trip with friends
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Poor1.0 / 5
Horrible resort experience, Good room/property
I was incredibly unhappy with this resort. It's advertised as both a couples and a family resort, though I would not recommend going as a couple as there is virtually no way to get away from the families other than the 11pm - 1am lounge which was not great. There was not a separate adults-only pool or quiet area whatsoever, and the bulk of the entertainment was geared toward families. The food on premise was decent, though I found myself leaving the resort for food in Puerto Morelos often. When I booked the stay I was told I could buy a day pass for $85 for a friend of mine who lived locally. Upon arriving I was told day passes weren't available while I was there. In addition, when my friend picked me up from the resort several times security guards gave her a hard time and wouldn't let drive to the entrance to pick me up. I had to leave the resort and find her on the deserted streets alone in the dark on 2 occasions. They also wouldn't allow my preplanned airport driver into the resort to pick me up. I found myself lugging my baggage out of the hotel gate on my own. 30% of the beach chairs are damaged, and there aren't enough chairs available in general. If you don't get to beach by 9am you won't get a beach chair. Security on the beach also gave me a hard time 3 times when I tried to get back into the resort after walking on the beach before sunrise. The beach cats are nice but you're on your own if you get into trouble on water. Wi-fi on property unreliable.
3 night trip

See all reviews

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

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