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Hard Rock Hotel Cancun

4.5 star property
Upmarket beachfront resort with spa, near Aquaworld

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Cancun

View from room
Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Premium bedding, down duvets, free minibar, in-room safe
6 bars/lounges, 2 swim-up bars
VIP Access

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Non-smoking
    Non-smoking
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 6 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Health club
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private hot tub
  • Garden
The price is €420
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Diamond Ocean View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
Down duvet
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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The price is €292
includes taxes & fees
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About the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 2 min drive - 2.2 km
  • Delfines Beach - 4 min drive - 4.8 km
  • La Isla Shopping Mall - 5 min drive - 3.4 km
  • Cancun Interactive Aquarium - 5 min drive - 3.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun

At Hard Rock Hotel Cancun, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be a five-minute drive from La Isla Shopping Mall. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and manicures and pedicures. Pizzeto, one of 5 restaurants, serves pizza and is open for lunch and dinner. Other highlights at this luxurious resort include 2 swim-up bars, a free kid's club and a health club. Fellow travellers love the helpful staff.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Languages

English, Spanish

At a glance

Hotel size

  • 600 units
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 23 kg per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Babysitting (surcharge)
  • Lifeguard on-site

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Basketball
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Ping pong
  • Golf lessons nearby

Working away

  • 14 meeting rooms
  • Conference centre (16404 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace
  • Piano
  • Health club
  • Adjacent to a golf course
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Water slide
  • Banquet hall
  • Traditional architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 89
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 90
  • Wheelchairs available on site
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance
  • 2 steps to reach property
  • Tile flooring in room

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

Spa

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Pizzeto – This poolside family restaurant specialises in pizza and serves lunch and dinner.
Frida – Overlooking the pool, this theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Ciao – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Open daily.
Zen – Overlooking the garden, this theme restaurant specialises in Asian cuisine and serves breakfast and dinner. Open daily.
Toro – Overlooking the ocean and garden, this steakhouse only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 34 per person (return)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from 15 August 2024 to 30 November 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimise noise and disturbance.

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per pet, per week

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or fitness facility

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel Cancun All Inclusive All-inclusive property
Hard Rock Hotel Cancun
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun Resort
Hard Rock Hotel Cancun Cancun
Hard Rock Hotel Cancun Resort Cancun
Hard Rock Hotel Cancun All Inclusive

Frequently asked questions

Does Hard Rock Hotel Cancun offer free cancellation for a full refund?
Yes, Hard Rock Hotel Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hard Rock Hotel Cancun?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 150 per pet, per week. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Cancun?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Hard Rock Hotel Cancun?
Yes, an airport shuttle is available. The charge is USD 34 per person return.
What are the check-in and check-out times at Hard Rock Hotel Cancun?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Hard Rock Hotel Cancun?
No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (22-min drive) and Dubai Palace Casino (23-min drive) are both nearby.
What is there to do at Hard Rock Hotel Cancun and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes basketball and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Cancun also has 2 swim-up bars, a water slide and a Turkish bath, as well as private indoor hot tubs, an arcade and a garden.
Are there restaurants at or near Hard Rock Hotel Cancun?
Yes, there are 5 on-site restaurants, featuring pizza, garden views and poolside dining.
Does Hard Rock Hotel Cancun have rooms with private hot tubs?
Yes, each room has a indoor private hot tub.
Does Hard Rock Hotel Cancun have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hard Rock Hotel Cancun like?
Hard Rock Hotel Cancun is a short 3-minute walk from Ballenas Beach and 10 minutes' walk from Aquaworld.

Hard Rock Hotel Cancun Reviews

Reviews

7.6

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

A very tired Hard Rock Cancun
The hotel is very dated. The room had a jacuzzi but it was filty and the water turned brown. The AC is always on and can not be turned off so if you open the patio door the condensation made the floor like an ice rink. We had a few nights at the Marriot before staying at the Hard Rock and didnt have this problem. The rooms are very average. Food was average and kind of what you expect for an all inclusive. Pool and beach were good but I think there are better hotels.
James, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mclloyd, 4-night trip
Verified Hotels.com guest review

4/10 Fair

It was okay. I expected more. I did not receive the same treatment as others by the waiters. Not enough water pressure for the toilet. Staff was pushy for purchasing time share and a return stay certificate.
Pablo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Les +: Bel emplacement. Tout était impécable. Choix de restaurants Buffet bien fourni avec du choix. Pleins de transats disponibles. Choix des spectacles / animations. Sécutité discrète mais présente dans l'hôtel Les -: Chambres côté lagune bruyantes jusque 22H15. Aucune explication sur le fonctionnement du all inclusive à la reception lors de l'arrivée.
Olivier, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good place to stay
Really nice hotel good atmosphere friendly staff all around. Tasty food drinks well made Clean all around. Entertainment every night. Good choice of food in the restaurants. Beach decent with sunbeds
Przemyslaw, 4-night business trip
Verified Hotels.com guest review

4/10 Fair

Miles, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Sierra, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Diego, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I just didnt like the avva invite. Tumeshare no time share whatever. Waste of time. Almost lost my massage appointment with my package vip stay
Diana, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Albert, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome
PARAMALINGAM, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff are very attentive and they always provide excellent service.
Lidia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent love it
Hellen, 3-night family trip
Verified Expedia guest review

8/10 Very good

Good
jin wen, 5-night family trip
Verified Expedia guest review

6/10 Good

Ravindranath G, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Loved this property! Looking forward to returning.
Tarra, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Good
Aseia, 7-night trip
Verified Expedia guest review

8/10 Very good

Pésima a atención a clientes en los teléfonos
En cuanto a la estadía no tengo mas que cosas buenas que comentar pero en cuanto a la atención al cliente por teléfono días antes e inclusive ahorita para pedir facturas tienen un pésimo sistema. Tienen gente contestando el teléfono de su página pero que no sirve mas que para comunicar llamadas a personal que nunca contesta, si ellos no pueden solucionar los temas para que los quieren? Es increíble que nunca me pudieron dar solución a temas como el ingreso del personal que les mande a hospedarse ni tampoco me han solucionado el tema de mi factura. La gente que se hospedo es personal nuestro que s gano un viaje todo pagado, probablemente no mandaremos gente ya a su hotel.
Pablo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I liked everything about it
Laura, 6-night family trip
Verified Expedia guest review

6/10 Good

They have the high end alcohol like Hennessey and Grey goosy.
michael john, 8-night trip
Verified Expedia guest review

6/10 Good

Mayling, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Good attention, great work by everyone there 👍
Carlos Omar, 5-night family trip
Verified Expedia guest review

4/10 Fair

Trung Minh, 3-night trip
Verified Expedia guest review

4/10 Fair

Pésima experiencia
En lo general mala experiencia, por la Marca (Hard Rock) las expectativas eran altas y fue decepcionante la experiencia para mi familia y amigos acompañantes. Las instalaciones están pésimas, hotel viejo y con falta de mantenimiento. El servicio del personal en su mayoría era pésimo, de mal modo te atendía y contestaban al vacacionista nacional, ah! pero no fuera a los extranjeros que allí se desvivían por atender; en los restaurante una pésima logística para asignar mesas y nuevamente preferencia al extranjero, en los camastros los de seguridad apataban lugares a quien les daba algo de dinero y los que queríamos aparta un camastro para más tarde nos quitaban las cosas y se los asignaban a quien les daba $$$ y/o extranjeros. En check in y check out, reconocer su buen trabajo y buena atención.
3-night family trip
Verified Hotels.com guest review