At San Carlos Plaza Hotel, Beach & Convention Center, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll have access to on-site scuba-diving and snorkelling. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages. El Kiosko, one of 4 restaurants, serves Mexican cuisine and is open for breakfast, lunch and dinner. A bar/lounge, a fitness centre and a children's pool are other highlights at this luxurious hotel.
Languages
English, Spanish
At a glance
Hotel size
173 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Pets
Pets allowed (up to 15 kg per pet)*
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Free off-site parking nearby
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge)
4 restaurants
Bar/lounge
Coffee shop
Room service (limited hours)
Travelling with children
Children's pool
Playground
Local/corner shop
What to do
On the beach
Tennis
Volleyball
Personal watercraft (motorised)
Scuba diving
Snorkelling
Pool table
Free use of nearby fitness centre
Mountain biking nearby
Kayaking nearby
Surfing/body boarding nearby
Working away
Business centre
Meeting room
Conference centre (18708 square feet of space)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach sunloungers
Beach towels
Beach umbrellas
Pool umbrellas
Facilities
1 building/tower
Built in 1992
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
2 outdoor pools
Arcade/games room
Spa services
Banquet hall
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
20-inch flat-screen TV
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Blackout curtains
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Dining
El Kiosko – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
Joey Bistro – This restaurant specialises in Italian cuisine and only serves dinner.
La Palapa – This poolside restaurant specialises in seafood and serves lunch and dinner.
Joey Pizza – This family restaurant specialises in pizza and only serves dinner.
Passione – On-site sports bar. Happy hour is offered.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately MXN 119 per person
Pets
Pets are allowed for an extra charge of MXN 300 per pet, per night
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Outside food is not permitted on the premises.
Also known as
San Carlos Plaza Hotel
San Carlos Plaza Hotel Hotel San Carlos
San Carlos Plaza Hotel Resort And Convention Center
Plaza San Carlos
San Carlos Plaza Hotel Beach
San Carlos Plaza Beach
San Carlos Plaza Hotel Beach Convention Center
San Carlos Plaza Hotel, Beach & Convention Center Hotel
San Carlos Plaza Hotel, Beach & Convention Center San Carlos
Frequently asked questions
Does San Carlos Plaza Hotel, Beach & Convention Center offer free cancellation for a full refund?
Yes, San Carlos Plaza Hotel, Beach & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at San Carlos Plaza Hotel, Beach & Convention Center?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at San Carlos Plaza Hotel, Beach & Convention Center?
Yes, pets are welcome, with a maximum weight of 15 kg per pet. There's a charge of MXN 300 per pet, per night.
Is parking offered on site at San Carlos Plaza Hotel, Beach & Convention Center?
Yes, there's free self parking.
What are the check-in and check-out times at San Carlos Plaza Hotel, Beach & Convention Center?
Check-in start time: 4:00 PM; check-in end time: 11:30 PM. Check-out time is noon.
What is there to do at San Carlos Plaza Hotel, Beach & Convention Center and nearby?
Have fun with on-site activities such as snorkelling and scuba-diving, and practise your swing on the tennis courts. Additional recreation on-site includes volleyball. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a fitness centre and spa services. San Carlos Plaza Hotel, Beach & Convention Center also has an arcade and a garden.
Are there restaurants at or near San Carlos Plaza Hotel, Beach & Convention Center?
Yes, there are 4 on-site restaurants, featuring Mexican cuisine, ocean views and poolside dining.
San Carlos Plaza Hotel, Beach & Convention Center Reviews
Reviews
6.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
7.0/10
Staff & service
6.8/10
Amenities
6.2/10
Property conditions & facilities
Reviews
2/10 Poor
17 March 2020
Old, jaded and faded. Showers are a disaster, not enough pressure.
The location and the view were the only positive thing about the stay
MQ
MQ, 3-night family trip
Verified Expedia guest review
4/10 Fair
11 March 2020
It is dirty inside the room. Nice lobby , but will not go back.
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
26 February 2020
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
25 February 2020
The bell hop was terrific. Room service was quick and efficient and very friendly, and the room itself and the bedding was changed daily...very good. Our only issue was the bed frame, wherein one of the legs popped out. Good security on the premises, but we didn't like/understand why we had to wear wristbands (uncomfortable) the entire stay.
KK
KK, 3-night romance trip
Verified Expedia guest review
2/10 Poor
3 January 2020
Horrible Experience and Hotel
The service was horrible the rooms are not as they appear tiles cracked couches old and torn sinks clogged no hot water to take a shower for 2 days. No communication. We were there to celebrate the new year and was kicked of the event for not having ticket. Not once was this mentioned to me at time of check in. I don't recommend this hotel to anyone.
Mike
Mike, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
3 December 2019
Highly recommend
This is a great place to stay! Private beach, great pools, clean facility, super friendly staff, great on site restaurants, reasonable priced... I was disappointed the water in the jacuzzi was cold. I hope next time the jacuzzi is working properly. Other than that, it was perfect! I can’t wait to return!
Lisandra
Lisandra, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 December 2019
Gladys
Gladys, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
24 October 2019
Verified traveller
1-night trip
Verified Expedia guest review
6/10 Good
21 October 2019
Location is perfect and beautiful hotel and kids pool but the shower was not very clean, shower curtain smells bad and long hairs in the bath top and in the floors, old and rustic shower caps, overall we like the room but bathroom need attention
Maria
Maria, 1-night family trip
Verified Hotels.com guest review
6/10 Good
15 October 2019
Verified traveller
3-night trip
Verified Expedia guest review
10/10 Exceptional
12 October 2019
The staff was very friendly and accommodating. It was definitely more of a eesort type feeling.
Rex
Rex, 1-night family trip
Verified Expedia guest review
2/10 Poor
9 October 2019
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
8 October 2019
Pool area was great! But not that clean, room service took too long ended up going to pick it up ourselves. Reception not that helpful.
JC
JC, 1-night family trip
Verified Expedia guest review
6/10 Good
1 October 2019
Checkin I had to pay different price then told on phone when I booked the room. The sheets to the bed were dirty they had to come change them. The toilet was broke and bathroom was dirty.
Jose
Jose, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 September 2019
Beatiful surroundings and friendly staff. Easy parking and good location. A little noisy with kids yelling and running in the hotel.
Verified traveller
3-night trip
Verified Travelocity guest review
2/10 Poor
14 September 2019
TERRIBLE hotel. TERRIBLE service.
The photos do not match the description. This hotel looks as if it hasn’t had any maintenance since they opened. The housecleaning attendant turned my AC to the coldest setting and I didn’t notice until I woke up in the middle of the night with chills. Had to go to a doctor in Guaymas to get medication. I was sick all week. Also, cockroaches in my room (see photo). The “gym” has two treadmills and an excercise bike - none work. The weights are old and had been left outside. They all had rust on them. The “spa” was closed two days I was there and when I called the reception desk, they said they don’t know why they are closed and the hotel doesn’t own them, so not sure. When they finally opened, I got a massage. The lady had no idea how to properly give a massage. She drenched my entire body in oil to the point I was slipping when I got off the table. This place is absolutely disgusting.
Nicholas
Nicholas, 5-night trip with friends
Verified Hotels.com guest review
6/10 Good
3 September 2019
staff is pretty rude, rooms are duty and restaurants are expensive and bad food quality
MAGGIE
MAGGIE, 2-night family trip
Verified Expedia guest review
4/10 Fair
3 September 2019
Verified traveller
3-night trip
Verified CheapTickets guest review
8/10 Very good
29 August 2019
Jesus Antonio
Jesus Antonio, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 August 2019
Jesus Antonio
Jesus Antonio, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
14 August 2019
jesus
jesus, 2-night romance trip
Verified Hotels.com guest review
6/10 Good
11 July 2019
Horrible checkin service. I waited 2 hours to get my room
Verified traveller
2-night family trip
Verified Expedia guest review
10/10 Exceptional
5 July 2019
Great Family Place!
Great place with amazing beach and pools. Plenty to do just in the property! Loved the Palapa! Beautiful place!
Adolfo
Adolfo, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
4 July 2019
It was a great experience really liked would stay again. It be great to see some remodeling tho, needs a little updating but overall it was great.
Miguel
Miguel, 1-night romance trip
Verified Hotels.com guest review
2/10 Poor
3 July 2019
Average
Rooms are average and outdated, didnt get our rooms till almost 6 pm even thoug we were there a three. The only good is the location has great views.