Serenity Authentic Glamping Tulum

Photo gallery for Serenity Authentic Glamping Tulum

Primary image
Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
Outdoor pool

Overview of Serenity Authentic Glamping Tulum

Serenity Authentic Glamping Tulum

3.5 star property
Xpu-Ha beach hotel with 2 restaurants, outdoor pool

8.8/10 Fabulous

140 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
Map
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO, 77733
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front desk safe
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains

Choose dates to view prices

About this area

What's nearby

  • Akumal Beach - 17 min drive
  • Xplor Theme Park - 17 min drive
  • Ferry to Cozumel - 21 min drive
  • Xcaret Eco Theme Park - 21 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 21.5 miles/34.6 km
  • Airport shuttle (surcharge)

About this property

Serenity Authentic Glamping Tulum

3.5-star hotel by the sea
Consider a stay at Serenity Authentic Glamping Tulum and take advantage of free continental breakfast, a round-trip airport shuttle and a free daily manager's reception. With a white sand beach, this hotel is the perfect place to soak up some sun. Treat yourself to a massage or other spa services. Enjoy international cuisine and happy hour at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a terrace and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • Coffee/tea in the lobby, concierge services and multilingual staff
  • A front desk safe, tour/ticket information and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Serenity Authentic Glamping Tulum have perks, such as premium bedding and Laptop workspace, as well as amenities, such as complimentary wireless Internet access and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Decks/patios, griddles and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 1 level

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services

Accessibility

  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Deck or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Griddle

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.

Dining

Mystic – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Serenity Beach Club – On-site theme restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Serenity Glamping Riviera Tulum
Serenity Luxury Glamping Riviera Tulum
Serenity Authentic Glamping Tulum Hotel
Serenity Authentic Glamping Tulum Xpu-Ha
Serenity Authentic Glamping Tulum Hotel Xpu-Ha
Serenity Glamping Riviera Tulum by Xperience Hotels
Serenity Eco Luxury Tented Camp by Xperience Hotels

Frequently asked questions

Does Serenity Authentic Glamping Tulum offer free cancellation for a full refund?
Yes, Serenity Authentic Glamping Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Serenity Authentic Glamping Tulum?
As of 26 September 2022, prices found for a 1-night stay for 2 adults at Serenity Authentic Glamping Tulum on 27 September 2022 start from €133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Serenity Authentic Glamping Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serenity Authentic Glamping Tulum?
Yes, there's an outdoor pool.
Are pets allowed at Serenity Authentic Glamping Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Serenity Authentic Glamping Tulum?
Yes, there's free self parking.
Is an airport shuttle service offered by Serenity Authentic Glamping Tulum?
Yes, an airport shuttle is available. The charge is USD 120 per person.
What are the check-in and check-out times at Serenity Authentic Glamping Tulum?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Serenity Authentic Glamping Tulum and nearby?
Serenity Authentic Glamping Tulum has 2 bars and an outdoor pool, as well as spa services and a garden.
Are there restaurants at or near Serenity Authentic Glamping Tulum?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Bloved Lounge & Restaurant (12-min walk), Paparazzi (3.6 mi) and Le Bistrot Chez Dede & Lalo (3.6 mi).
Does Serenity Authentic Glamping Tulum have any outdoor private spaces?
Yes, every room features a deck or patio.
What's the area around Serenity Authentic Glamping Tulum like?
Serenity Authentic Glamping Tulum is located a short 1-minute walk from Tajma Ha Cenote. The local area is walkable and popular for its beaches.

Overall score and ratings

8.8

Fabulous

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Lilia Ramos, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

It was a very nice place, had a excellent experience will return soon. Alex from reception is a very good employee. Pedro was a very good waiter, Abrao was a very good bartender as well.
Stella, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful getaway
Such a beautiful experience. Sure it was a tent but with running water and an Air conditioner. Couldn’t beat it. Little walk to the beach, but so gorgeous. Very safe and secure too
Benjamin, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kelly E Gutierrez, 5-night trip
Verified Expedia guest review

4/10 Fair

The property is made with camping fabric! Yes you heard it right! And when you don’t feel safe to stay there after the first night even when Expedia accepts to refund your money, the management office won’t! It’s understandable considering it’s hard for them to find customers for them with that condition!!!
Kianoush, 3-night family trip
Verified Expedia guest review

8/10 Very good

Very comfortable, a nice beach at walking distance and the food is tasty
Juan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Suzanne, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful stay and hoping to come back soon
Julia, 4-night family trip
Verified Orbitz guest review

8/10 Very good

Interesting place. We stayed for one night to enjoy a different experience in the tent. Friendly staff, cute place, but it’s not in the beach. You’d need to take a walk to get to the beach. You can still hear the hwy at night since but they provide earplugs in case you have a problem sleeping
Elena, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nicer than a Hotel
Awesome! Best Glamping Ever. Tents are nicer than most hotels. Go there and see for yourself, It made me want to build one of these myself
Philip, 1-night family trip
Verified Hotels.com guest review